Stephanie Overby

Stephanie Overby is a regular contributor to CIO.com.
The top 10 IT outsourcing service providers
News Analysis

The top 10 IT outsourcing service providers

Accenture, TCS, and Cognizant remain atop an IT service provider market in a year of global upheaval and talent challenges, according to Everest Group’s 6th annual rankings.
Oct, 1 2021
How to win over your board of directors
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How to win over your board of directors

A 15-minute board presentation can make or break a promising career. Leaders offer CIOs advice meeting board needs and expectations and winning their lasting support and respect.
Sep, 14 2021
15 SLA mistakes IT leaders still make
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15 SLA mistakes IT leaders still make

From treating service-level agreements as a one-time exercise to failing to establish escape clauses, IT leaders should avoid these pitfalls when partnering with IT service and cloud partners to drive business value.
Jan, 21 2021
The hidden costs of outsourcing
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The hidden costs of outsourcing

Calculating the total cost of IT services has always been a challenge, but the changing nature of IT coupled with unexpected expenses revealed during the COVID-19 crisis could leave your organization exposed to even more surprises charges.
Sep, 30 2020
11 outsourcing myths debunked
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11 outsourcing myths debunked

Outsourcing has evolved — and so too have the misconceptions around what makes a successful sourcing partnership in the digital era.
Sep, 23 2020
11 steps to insourcing success
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11 steps to insourcing success

Thinking about insourcing currently outsourced IT work to cut costs or make good on a long-term strategic plan? Here’s how to do it right.
Jun, 25 2020
6 tips for renegotiating service contracts
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6 tips for renegotiating service contracts

Tight times require a fresh look at existing contracts to see how costs can be curbed or new capabilities can be obtained — but a collaborative ‘win-win’ approach is your best bet.
Apr, 24 2020
10 ways coronavirus will impact your outsourcing strategy
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10 ways coronavirus will impact your outsourcing strategy

From business continuity challenges to pricing model modifications, the COVID-19 pandemic is having far-reaching effects on IT service delivery, as IT leaders adjust and prep for the new, new normal.
Apr, 16 2020
7 tips for improving IT-marketing collaboration
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7 tips for improving IT-marketing collaboration

A strong relationship between IT and marketing correlates with improved business growth. Here’s how to bury past frictions and build a better business-focused, cross-functional team.
Oct, 22 2019