News Analysis Accenture, TCS, and Cognizant remain atop an IT service provider market in a year of global upheaval and talent challenges, according to Everest Group’s 6th annual rankings.
Feature A 15-minute board presentation can make or break a promising career. Leaders offer CIOs advice meeting board needs and expectations and winning their lasting support and respect.
Feature The sweet spot between business innovation and operational excellence is elusive, but IT’s pandemic response has provided new skills and strategies for solving an age-old IT conundrum.
Feature From treating service-level agreements as a one-time exercise to failing to establish escape clauses, IT leaders should avoid these pitfalls when partnering with IT service and cloud partners to drive business value.
Feature Calculating the total cost of IT services has always been a challenge, but the changing nature of IT coupled with unexpected expenses revealed during the COVID-19 crisis could leave your organization exposed to even more surprises charges.
Feature Tight times require a fresh look at existing contracts to see how costs can be curbed or new capabilities can be obtained — but a collaborative ‘win-win’ approach is your best bet.
Feature From business continuity challenges to pricing model modifications, the COVID-19 pandemic is having far-reaching effects on IT service delivery, as IT leaders adjust and prep for the new, new normal.
Feature A strong relationship between IT and marketing correlates with improved business growth. Here’s how to bury past frictions and build a better business-focused, cross-functional team.