Steve Forcum

Technologist

Steve Forcum is a Technologist with Avaya. Forcum started his career as an Avaya customer, then moved into the business partner community before joining Avaya in 2011. That journey has provided unique perspective on the breadth & depth of the Avaya Unified Communications, Contact Center, and Cloud portfolios. Forcum has become an in-demand guest speaker & trusted advisor for colleagues, partners, and customers wishing to learn about these technologies in a simple and easy to understand way. He has also developed a platform of ongoing engagement, interacting with customers, partners, and other followers on most social media platforms. He can be found on Twitter & Instagram (@SteveAvaya), on Facebook (@SteveForcumAvaya), and LinkedIn.

Building Empathetic Customer Experiences with Moments That Matter

What Will Work Experiences Look Like Outside of the Office?

What Will Work Experiences Look Like Outside of the Office?

Imagine one simple, integrated, configurable Unified Communications and Collaboration (UCC) solution that empowers employees to communicate how they want, when they want, wherever they happen to be.

Contact center in the cloud: The value of choosing your own path and timing

Contact center in the cloud: The value of choosing your own path and timing

Along with the ability to offer better customer service, a cloud-based contact center offers several vital benefits.

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