Teresa Meek

Writer

Teresa Meek is a Seattle-area writer and editor for major brands, including Coca-Cola, Delta, Microsoft, Humana, and JPMorgan Chase. She is the author of Say It With Feeling!, an Amazon ebook on writing for the internet.

How Augmented Reality Is Closing the Knowledge Gap in Service Operations

Effective Customer Self-Service with AR

Effective Customer Self-Service with AR

Step-by-step visual instructions make it easy for even the most non-technical-minded to fix simple problems or customize settings, avoiding costly site visits.

The New ‘Experience’ Stack: Welcome to Service Experience Management

The New ‘Experience’ Stack: Welcome to Service Experience Management

Organizations need to change the way they deliver services and engage with customers. SXM helps them get there.

Mastering the Hybrid Multicloud World

Mastering the Hybrid Multicloud World

It’s easy to see why today’s organizations are flocking to the cloud. Hyperscalers give software developers access to a wide scope of resources for creating and managing applications. They also enable rapid scaling, and foster...

Data Control: The Key to Success in a Multicloud Future

Data Control: The Key to Success in a Multicloud Future

Accessibility, security, compliance all Key to expanding data’s potential.

Simplifying IT with AIOps

Simplifying IT with AIOps

Data is the lifeblood of today’s organizations, giving leaders insights that help them solve problems faster and make better decisions. But as information pours in from marketing, sales, contact centers, finance, and other...

Becoming Cloud-Smart: The C-Suite’s Role

Becoming Cloud-Smart: The C-Suite’s Role

Strategies for Integrating Cloud into Business Operations

Gaining Maximum Value from the Cloud

Gaining Maximum Value from the Cloud

Organizations Could Cut Back on Cloud-Based Resources with Better Visibility

Restarting America: Reengineering Cybersecurity for the New Reality

Restarting America: Reengineering Cybersecurity for the New Reality

Be Ready for a ‘Dramatically Different’ workplace

How to Deal with Business-Managed IT

How to Deal with Business-Managed IT

IT must find a balance between control and end-user experience

Maintaining Transformation Momentum with Remote Work

Maintaining Transformation Momentum with Remote Work

New Reality: A More Digitally Connected World

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