Zeus Kerravala

Zeus Kerravala is the founder and principal analyst with ZK Research, and provides a mix of tactical advice to help his clients in the current business climate and long-term strategic advice. Kerravala provides research and advice to end-user IT and network managers, vendors of IT hardware, software and services and the financial community looking to invest in the companies that he covers.

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Cisco v. Zoom: Who makes the better collaboration room system?

Cisco v. Zoom: Who makes the better collaboration room system?

After trying both Zoom Room and Cisco Webex Room Kit, Truebeck Construction found Cisco's single-vendor collaboration room system cost significantly less and was easier to manage.

What it takes to provide best-in-class customer experience

What it takes to provide best-in-class customer experience

By integrating marketing technology and customer contact center systems, companies get a 360-degree view of the customer experience (CX), allowing them to more easily improve it.

In-house engineering culture drives digital transformation at Emirates NBD

In-house engineering culture drives digital transformation at Emirates NBD

Miguel Rio Tinto, group CIO of Emirates NBD, takes a two-pronged approach to digital transformation, focusing on evolving IT and driving innovation into everything they do.

Best practices for digital transformation in retail

Best practices for digital transformation in retail

It’s time for retailers to embrace digital commerce. But are they ready for transformation? Here are some key things they must consider as they implement digital commerce strategies.

Revenue management can help maximize digital transformation investments

Revenue management can help maximize digital transformation investments

A recent state of revenue survey from Model N links revenue management to digital transformation success.

Digital transformation initiatives underway, but companies need help

Digital transformation initiatives underway, but companies need help

A new survey from Webtorials highlights how businesses understand the importance of digital transformation, but several barriers are hindering adoption.

Google ready to step up its enterprise presence

Google ready to step up its enterprise presence

Google Cloud Next 2019 was the coming-out party for new Cloud CEO Thomas Kurian where he promised a Google that is more empathetic and easier to work with.

Practical AI in the contact center starts with agent assistance

Practical AI in the contact center starts with agent assistance

Many businesses are turning to artificial intelligence (AI) to improve customer experience. CIOs should be careful with the emerging technology, however, and use it as an assistive tool first to reduce risk.

Solving the mass data fragmentation problem should be a top CIO priority

Solving the mass data fragmentation problem should be a top CIO priority

Mass data fragmentation has been a problem ever since there has been data. CIOs that focus on addressing the issue will gain better insights and realize many business benefits.

Healthcare CIOs should focus on data quality to maximize the value of artificial intelligence

Healthcare CIOs should focus on data quality to maximize the value of artificial intelligence

The intersection of healthcare and AI has tremendous potential, but the lack of data standardization and centralization is holding it back.

Digital transformation on full display at GITEX 2018

Digital transformation on full display at GITEX 2018

The Dubai Police Department and the city's Road and Transport Authority share their digital transformation initiatives and how they're using technology to improve customer experience.

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