Zeus Kerravala

Zeus Kerravala is the founder and principal analyst with ZK Research, and provides a mix of tactical advice to help his clients in the current business climate and long-term strategic advice. Kerravala provides research and advice to end-user IT and network managers, vendors of IT hardware, software and services and the financial community looking to invest in the companies that he covers.

Why customer service needs artificial intelligence

Why CIOs should care about the evolution of collaboration technology

Why CIOs should care about the evolution of collaboration technology

At Cisco's latest Collaboration Summit, the company provided a view into how different collaboration technology is today and where it’s going.

The most interesting things from Nvidia's GPU Technology Conference

The most interesting things from Nvidia's GPU Technology Conference

At Nvidia's GTC, CEO Jensen Huang made several announcements, including NVSwitch, DGX-2 Server, and increased memory for Tesla V100 GPU.

MLB hits home run by shifting its communications to a private cloud

MLB hits home run by shifting its communications to a private cloud

Major League Baseball implements Mitel-based private cloud to deliver consistent leaguewide communications.

Digital transformation starts with shifting the contact center to the cloud

Digital transformation starts with shifting the contact center to the cloud

Five9's CXSummit highlights how shifting the contact center to the cloud can lead to digital success.

Hospital collaborative makes advances in AI-based healthcare

Hospital collaborative makes advances in AI-based healthcare

Artificial intelligence and machine learning can speed up healthcare research, but data scientists need turnkey tools such as NVIDIA DGX Station to be more efficient.

MSC Cruises digitizes the passenger experience

MSC Cruises digitizes the passenger experience

Leveraging networking technology from HPE and Aruba, MSC Cruises has modernized the cruise ship experience.

How CIOs can relieve the tension between security and network operations

How CIOs can relieve the tension between security and network operations

If businesses are to become agile, dynamic organizations, the tension between the security and network teams must go away. A security delivery platform can help.

CIOs need to focus on customer experience now

CIOs need to focus on customer experience now

Customer experience was expected to be the top brand differentiator by 2020. A recent survey by Five9 shows it already is the top factor.

5 use cases for AI in the workplace

5 use cases for AI in the workplace

Cisco demonstrated how artificial intelligence can be used to improve company meetings.

CIOs pay attention: VR and AR are about to disrupt your industry

CIOs pay attention: VR and AR are about to disrupt your industry

Nvidia’s Holodeck shows how virtual and augmented reality can improve collaboration and speed up business decisions. Companies must get on board or be left behind.

Talkdesk leverages AI to improve inside sales

Talkdesk leverages AI to improve inside sales

Talkdesk for Sales is an excellent example of how AI can be used to augment a worker’s skill set and make them more productive.

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