Adam Mansfield

Contributing writer

Adam Mansfield is the Director of Services at UpperEdge and leads the Microsoft and Salesforce.com practices. He advises senior executives during their most strategic IT vendor negotiations.

Articles by Adam Mansfield

The two things customers want from cloud vendors
Building IT Relationships

The two things customers want from cloud vendors

Cloud vendors could go a long way toward building trust with their customers and differentiating themselves in the market with two key changes in their approach.
February 20, 2020
What cloud vendors really want from their customers
Building IT Relationships

What cloud vendors really want from their customers

Knowing what matters most to your current cloud vendors, those you are considering and those you ultimately add to your portfolio of cloud products and solutions in the future, will help you assess what leverage you have when it comes time to negotiate your initial deal or your upcoming renewal.
July 16, 2019
IT outsourcing agreements: 3 details many negotiations forget
Building IT Relationships

IT outsourcing agreements: 3 details many negotiations forget

Whether you are establishing an outsourcing relationship for the first time, preparing for a sourcing event, or getting ready for a painful renewal discussion with your incumbent service provider, there is no circumstance where an outsourcing agreement should be executed without each one of these items first being addressed.
September 24, 2018
SaaS matters: key caveats for SaaS contracting
Building IT Relationships

SaaS matters: key caveats for SaaS contracting

Enterprises must ensure their cloud subscription agreements and relationships with SaaS vendors are structured in a way that allow them to leverage the considerable advantages of this 21st-century cloud delivery model.
March 19, 2018