Anna Frazzetto

Anna Frazzetto

Contributing writer

Anna Frazzetto is Chief Digital Technology Officer for Tential.

Articles by Anna Frazzetto

Bots and AI continue their march toward call center obliteration
CDO at the Center

Bots and AI continue their march toward call center obliteration

AI and chatbots still remain uncharted territory for a substantial segment of the Call Center industry. In 2018, businesses will continue their work to find the right balance between customized customer care and digital efficiency.
January 4, 2018
How to manage the millennial mindset
CDO at the Center

How to manage the millennial mindset

Millennials are rapidly redefining workplaces in the U.S. and around the globe. For those of us in the IT sector, what does it take to successfully manage and motivate this growing force?
November 20, 2017
Robots aren’t coming – they’re already here
CDO at the Center

Robots aren’t coming – they’re already here

What is your AI vision? To stay competitive it is critical to define how AI and machine learning can take your business to the next digital level and build your plan of action.
June 15, 2017
What would a woman in tech do about the gender gap?
CDO at the Center

What would a woman in tech do about the gender gap?

Women IT leaders from around the globe weigh in on how businesses can prepare more women for senior leadership roles. Their answers are surprisingly consistent.
April 25, 2017
If business is great, what’s keeping you up at night?
CDO at the Center

If business is great, what’s keeping you up at night?

Since the start of 2017, I have been talking to IT leaders about how they are balancing their expanding roles and what is keeping them up at night. While most enjoy having more input into business strategy, they are also worried about staying ahead of ever-evolving technology as well as business and customer needs.
March 24, 2017
Is the call center era over?
CDO at the Center

Is the call center era over?

For a variety of reasons call centers are no longer the right way to engage customers: Online ordering is everywhere. Millennials prefer texting and messaging. Virtual agents and bots are quickly gaining traction. These kinds of trends in communication and buying behavior are now giving rise to "contact centers," the digitally-driven offspring of the once ubiquitous call center.
February 1, 2017
The CDO’s first 100 days: Expanding the agenda
CDO at the Center

The CDO’s first 100 days: Expanding the agenda

The second installment of my two-part series on the priorities of a new chief digital officer expands the agenda to include an early focus on processes and technologies — especially data, mobile and infrastructure.
December 12, 2016
First 100 days in the CDO role
CDO at the Center

First 100 days in the CDO role

The “first 100 days” is a famed transition period for new U.S. presidents. However it's also a valid time frame for almost any senior leader to lay the groundwork for success. A leader’s competence and effectiveness are often examined at the end of his or her first 100 days on the job, just as presidential administrations are scrutinized for their work and progress during that same perio. This article is the first installment in a two-part series that describes what new chief digital officers have to get right... from the start.
November 4, 2016
The what’s now and what’s next for digital
CDO at the Center

The what’s now and what’s next for digital

As we head into Q4, many business leaders are taking a hard look at what digital transformation has meant in their organizations and across their industries. How are competitors succeeding and where are they falling behind? How are their customers behaving? Here’s a look at what shaped the digital and business landscape in 2016 and what’s ahead in 2017.
October 11, 2016
Overcrowding in the C-suite
CDO at the Center

Overcrowding in the C-suite

Once upon a time the C-suite consisted of a small trio of leaders who drove the business forward. Today, It’s a different world. From chief data officers to chief sustainability officers and chief people officers, there are few limits on what you might find in the C-suite.
September 9, 2016
Digital success starts with digital health
CDO at the Center

Digital success starts with digital health

As large enterprises race to expand their digital offerings, how do midmarket businesses stay competitive? CDO Anna Frazzetto explains how leaders of smaller organizations can keep ahead by assessing the state of their digital health and aligning their organization behind digital transformation.
August 3, 2016
Look who’s coming for the CEO role
Opinion

Look who’s coming for the CEO role

Digital touches all areas of the business – operations, finance, marketing, sales, customer engagement, and IT. With experience in all of these areas, the Chief Digital Officer is brilliantly positioned for the CEO shortlist. CDO Anna Frazzetto explains why.rnrn
June 23, 2016
Good news! A tech role where women are gaining ground
CDO at the Center

Good news! A tech role where women are gaining ground

The role of chief digital officer (CDO) is opening the door to the c-suite for women. Both strategic and technical, the CDO role is one that women appear to be fully embracing. CDO Anna Frazzetto suggests why more women are attracted to this increasingly influential role in an industry where lack of female participation has been the norm for decades.
June 1, 2016