CIO Tech Talk Voices
Articles by Brian Solis
CIO Tech Talk Voices
Reimagining the new future of work: The CXO’s transformation conundrum
Designing the new blueprint for work to balance AI/automation, hybrid models, and new behaviors and expectations.
CIO Tech Talk Voices
Only engaged service teams can deliver next-level customer loyalty in an era of uncertainty
Aligning service innovation, agent capabilities, and customer expectations provides a transformative opportunity to foster loyalty and drive business growth.
CIO Tech Talk Voices
What the traditional financial services industry can learn from neobanks and fintechs
Slower-moving incumbents need to rethink the way they do business in a digitally driven world that puts customer experience first.
CIO Tech Talk Voices