Brian Solis

Contributor

Brian Solis is Global Innovation Evangelist at Salesforce. He is also a world-renowned digital anthropologist, 8x best-selling author and keynote speaker. Brian studies Digital Darwinism, how disruption impacts markets and how businesses and ecosystems evolve.

Articles by Brian Solis

CIO Tech Talk Voices

Research reveals how to shift customer service from a cost center to a growth driver engine; Service set to unite customer experiences

The new role of customer service connects the dots in end-to-end customer journeys.

By Brian Solis October 26, 2022

CIO Tech Talk Voices

Reimagining the new future of work: The CXO’s transformation conundrum

Designing the new blueprint for work to balance AI/automation, hybrid models, and new behaviors and expectations.

By Brian Solis October 19, 2022

CIO Tech Talk Voices

Only engaged service teams can deliver next-level customer loyalty in an era of uncertainty

Aligning service innovation, agent capabilities, and customer expectations provides a transformative opportunity to foster loyalty and drive business growth.

By Brian Solis May 19, 2022

CIO Tech Talk Voices

What the traditional financial services industry can learn from neobanks and fintechs

Slower-moving incumbents need to rethink the way they do business in a digitally driven world that puts customer experience first.

By Brian Solis June 9, 2021

CIO Tech Talk Voices

Want to boost customer loyalty in this era of uncertainty? Start with your service teams

The right technology investments are more critical than ever in helping agents deliver exceptional customer service.

By Brian Solis December 11, 2020