IDG TECHtalk Voices
Articles by Brian Solis
IDG TECHtalk Voices
The new age of business ‘creators’
How citizen developers will help IT leaders usher in a new era of innovation, speed, and collaboration in application development
IDG TECHtalk Voices
Change by design: The new role of digital and software in organizational transformation
It’s time to reimagine the role of digital transformation in the future of work, create new value for digital-first customers, reskill employees for the new world, and explore innovative technologies to build tomorrow’s business, today.
IDG TECHtalk Voices
What the traditional financial services industry can learn from neobanks and fintechs
Slower-moving incumbents need to rethink the way they do business in a digitally driven world that puts customer experience first.
IDG TECHtalk Voices
AI and automation are linchpins for post-pandemic business success
In both the short term and the long term, and across back- and front-office applications, AI has the potential to add value to business workflows, augment employee capabilities, and harness the power of man and machine to improve customer experience.
IDG TECHtalk Voices
Want to boost customer loyalty in this era of uncertainty? Start with your service teams
The right technology investments are more critical than ever in helping agents deliver exceptional customer service.
IDG TECHtalk Voices
The future of work: ‘EX’ is the new CX
In the ‘work-from-anywhere’ world, business leaders will have to become more thoughtful about employee engagement, productivity and satisfaction
IDG TECHtalk Voices
The future of retail isn’t what it used to be
Innovation mindsets must reimagine customer experiences and retail operations for a new world order
IDG TECHtalk Voices
COVID-19 accelerates enterprise use of automation in digital transformation
As the pandemic increased digital demands, technology leaders were forced to move up roadmaps for RPA and hyperautomation
IDG TECHtalk Voices