IDG TECHtalk Voices Aligning service innovation, agent capabilities, and customer expectations provides a transformative opportunity to foster loyalty and drive business growth.
IDG TECHtalk Voices It’s time to reimagine the role of digital transformation in the future of work, create new value for digital-first customers, reskill employees for the new world, and explore innovative technologies to build tomorrow’s business, today.
IDG TECHtalk Voices Slower-moving incumbents need to rethink the way they do business in a digitally driven world that puts customer experience first.
IDG TECHtalk Voices In both the short term and the long term, and across back- and front-office applications, AI has the potential to add value to business workflows, augment employee capabilities, and harness the power of man and machine to improve customer experience.
IDG TECHtalk Voices The right technology investments are more critical than ever in helping agents deliver exceptional customer service.
IDG TECHtalk Voices In the ‘work-from-anywhere’ world, business leaders will have to become more thoughtful about employee engagement, productivity and satisfaction
IDG TECHtalk Voices As the pandemic increased digital demands, technology leaders were forced to move up roadmaps for RPA and hyperautomation