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Articles by Clint Boulton
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Ally and Microsoft partner on quantum computing
The all-digital bank has teamed up with Microsoft to explore the possibilities of quantum computing, an emerging technology for which talent is scarce and tools remain immature.
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Papa John’s serves up AI for more efficient ordering
The quick-service chain rolls out AI-assisted call center software to help humans focus more on making and delivering its pizzas.
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CIOs embrace business-led IT amid tech democratization
Shadow IT no more: CIOs are increasingly welcoming technologies built or bought by business lines, while providing governance and vendor management support.
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L’Oréal supercharges ecommerce with digital tech
L’Oréal’s online sales soared during the pandemic, thanks to the promotional power of augmented reality technology, live-streaming services, and cloud software.
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Estée Lauder proves the business value of augmented reality
The beauty company is well positioned for retail post-COVID thanks to an AR platform that lets consumers virtually ‘try on’ makeup and other products.
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Mars sweetens supply chain with digital twin
The confectionery, pet care, and food company is partnering with Microsoft to replicate its manufacturing operations digitally, a twinning task designed to optimize its supply chain.
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Universities lean into 5G to prep next-gen workforce
Universities are deploying 5G networks to lure and educate students with the technology’s most promising business cases in preparation to fulfill future demand for emerging skills.
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AAA automates road service scheduling
AAA has deployed digital appointment scheduling for members of its roadside assistance service. Increased adoption of digital channels says it might be AAA’s best fix yet.
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5 tips for leading IT through crisis
IT leaders from Signet Jewelers, Workday, Turtle & Hughes, and One Call share lessons learned for effective leadership during the COVID-19 pandemic.
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Zions’ digital PPP loan app pays off for pandemic-racked small businesses
Zions Bancorporation built new software and bots to automate the release of federal funds under the CARES Act amid the COVID-19 pandemic.
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Are Oracle’s cloud gains enough to make it a contender?
Oracle has wooed some key customers to its public cloud software, but can it differentiate itself from competing services offered by Amazon.com, Microsoft, and Google?
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5 lessons BofA’s tech chief learned from the pandemic
Bank of America weathered the pandemic well on the strength of its digital channels, senior execs say. Here BofA’s tech and ops chief reflects on lessons learned over the past 15 months.
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Signet adds virtual facet to jewelry sales in pandemic play
Squeezed by the COVID-19 crisis, Signet Jewelers responded by virtualizing its jewelry sales service, positioning the company well for the future, says CIO Howard Melnick.
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Healthcare CIOs fear (and fend off) ransomware threats amid pandemic
Hospital IT leaders are fending off more hackers looking to capitalize on the COVID-19 crisis for financial gain.
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Synchrony banks on pandemic shift to boost business agility
CIO Carol Juel sees Synchrony Works, a project that the payment processor implemented to shift more than 16,000 employees to WFH during the pandemic, as a blueprint for fueling agility.
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Domino’s orders up MLOps to speed up data science delivery
The popular pizza maker is tapping into the emerging MLOps field, which helps the company’s data science team refresh data models and push them into production without IT’s help.
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HP CISO seeks to transform cybersecurity
HP CISO Joanna Burkey sees a pivot to business partnership as vital for cybersecurity’s success. Inspiring women to join the sector is essential to this shift.
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Slack on Slack: A product-based approach to automating operations
Slack’s business technology team is automating tasks for sales, marketing, and other teams as part of a cultural shift to product operations.
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