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Articles by Clint Boulton
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Johnson Controls and Microsoft birth ‘digital twin’ for building management
Johnson Controls built its digital twin platform in Microsoft Azure to simulate building management operations.
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CIOs battle product management pitfalls
Product management is increasingly the preferred method of delivering digital capabilities. Yet the transition from a project-based mindset is rife with challenges, say IT leaders and experts.
News Analysis
With Viva, Microsoft aims to augment the employee experience
Microsoft wants employees to spend more time in its enterprise applications. Whether users will want to do so remains to be seen.
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7 IT leadership lessons learned from COVID-19
IT leaders from HP, McAfee, Johnson Controls, and other enterprises reflect on what they learned after leading teams through a full year of the COVID-19 pandemic.
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CBRE’s digital strategy aims to ease return-to-office challenges
The commercial real estate firm sits at the nexus of the global return-to-the-office movement. Here’s how CBRE’s tech chief is leveraging tech to ease the transition for clients and employees.
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CIOs double down on D&I to build stronger businesses
IT leaders are facilitating multi-pronged efforts to hire employees from underrepresented groups, though cultivating belonging remains a difficult — and often unfulfilled — task.
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How Intel IT helped create $1.6B in business value during the pandemic
Intel boosted business value while preserving chip foundry operations during the COVID-19 pandemic. Here’s how CIO Archie Deskus executed her transformation.
News Analysis
AWS customers and partners confident in CEO transition — for now
Amazon.com CEO Jeff Bezos tabbed longtime AWS CEO Andy Jassy to fill his shoes this summer. Here’s what tech leaders and partners have to say about the move.
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Hispanic sales chief calls inclusion critical for women in tech
Ivonne Valdes has transformed cloud service sales at Schneider Electric. Here Valdes, a decorated diversity champion, discusses the importance of fostering belonging and inclusion in the workplace.
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New IBM sales strategy catches CIOs’ attention
IBM is streamlining its operations and simplifying its sales approach to align with a honed focus on hybrid cloud. Will CIOs buy from the revamped business?
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LGBTQ IT exec: Why inclusion is critical to corporate culture
Mindy Ferguson, a managing vice president at Capital One, discusses the importance of senior leaders fostering a feeling of belonging, which is often missing from diversity and inclusion efforts.
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Lockheed Martin accelerates data science with Domino Data Lab
The defense contractor has empowered its data scientists with self-service capabilities and centralized modeling, says Matt Seaman, chief data and analytics officer of enterprise operations.
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At FedEx, sensors and analytics fuel COVID-19 vaccine distribution
FedEx is relying on insights from its SenseAware ID IoT system and Microsoft’s Azure machine learning software to ensure coronavirus vaccines reach their final destinations.
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Cloud, telco providers show the promise of 5G edge
Fueled by vendor innovation, interest in 5G wireless networks and edge computing is growing, but IT leaders must first evaluate the cost and efficacy of these converging technologies before committing.
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Product-based IT: A bold shift to business value
IT leaders are swapping out project-based IT service delivery in favor of product development models predicated on business outcomes.
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Hybrid work model helps VMware navigate the pandemic
The software maker’s hybrid work model enables employees to work almost anywhere, an effort that includes new conference room tech and experiments with meetings conducted in virtual reality.
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4 trends fueling hybrid-work strategies in 2021
In 2021, IT leaders will equip reconfigured corporate offices with hoteling and contract-tracing tools and automate more business processes while extending their cybersecurity coverage.
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Carrier and AWS partner on innovative cold-chain platform
The cold-chain storage specialist and public cloud provider are building a digital logistics network for perishables such as food and medicines.
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Phillip Morris CTO scraps bimodal IT for consumer-centric model
The company’s technology transformation ties together back-office and customer-facing digital channels, says CTO Michael Voegele.
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Top 5 strategic priorities for IT leaders in 2021
IT leaders from tech, insurance, and finance sectors share their strategic priorities for 2021. Self-service solutions, edge computing, analytics, and low-code development top CIOs’ roadmaps.
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CIOs strive to build on IT’s business cred for 2021
IT leaders seek to leverage political capital cultivated during the COVID-19 outbreak to further cement IT as business co-creators. Here’s how to focus on what matters most.
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Providence crafts direct-to-home device provisioning in pandemic response
In a pivot from its digital transformation, the healthcare system built a just-in-time device-provisioning supply chain to ship ready-to-use laptops to employees’ homes.
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Inclusive design: 8 tips for addressing software accessibility
With more users accessing digital services, it behooves brands to boost the accessibility of their websites and applications for people with disabilities. Here experts offer tips for how to craft inclusive design.
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4 promising AR/VR pilots in business
Augmented reality and virtual reality implementations are emerging across several sectors, thanks to their value in providing remote training and hands-free access to information.
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Digital business model pays off for Toyota Financial
As the pandemic unfolded, the company launched a private-label digital platform that allows motor vehicle makers to offer financial services to consumers, says TFS CIO Vipin Gupta.
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Takeda and AWS accelerate COVID-19 research push
The pharmaceutical firm teamed with the cloud provider and Accenture to turn the corner on a digital transformation that includes faster ways to research therapies for COVID-19 sufferers, says Karl Hick, chief digital and information officer.
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9 tips for managing the mental health of your IT teams
Managing mental health has become a necessary burden for IT leaders during the pandemic. The following tips may help reduce burnout and get employees the help they need.
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CIOs embrace remote recruitment to land new gigs
New CIOs of Okta and Quick Base discuss their recruitment experience and offer tips for IT leaders open to or actively seeking new roles during the pandemic.
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Ranpak digital transformation expands sales of packing robots
The maker of autonomous packing machines is banking on a customer-facing and back-office transformation to bolster sales, says CTO Michael Gliedman.
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Seeking a new gig? IT leader hiring rebounds, remotely
Recruitment of IT leaders has thawed since the pandemic first hit, as companies seek digital leaders who can help them adapt to shifting business dynamics. Here, recruiters offer tips for navigating the IT leadership hiring landscape.
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CIOs grapple with how to jumpstart innovation amid pandemic
IT leaders turn to emerging technologies from strategic vendors and VC partners to help keep collaboration and innovation humming in a work world gone remote due to the coronavirus.
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H&R Block sheds taxing legacy systems for the cloud
The tax preparation services company eschews client-server and other legacy systems for Microsoft Azure, a shift that required buy-in from engineers and executives, says CIO Alan Lowden.
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Cloud software helps ASU lean into hybrid learning
Arizona State University has leaned heavily into cloud collaboration software to help students return to school in a hybrid learning model, says CIO Lev Gonick.
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Equifax goes all in on the public cloud
The consumer reporting agency's migration to public cloud continues unabated, says CTO Bryson Koehler, who has spent the past two years overhauling IT after a massive data breach rattled the company.
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Land O’Lakes and Microsoft partner to cultivate agtech solutions
The companies are developing tech to boost agricultural production, support sustainability and provide rural broadband, underscoring a growing trend of vendors co-creating solutions with customers.
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8 tips for avoiding IT staff burnout during a pandemic
IT leaders get creative managing remote tech teams working from the confines of home offices. Here’s how they alleviate burnout that threatens to crater WFH life.
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Lexmark proves the power of CIO-CTO collaboration
The efficacy of Lexmark’s digital strategy depends on collaboration between the company’s CIO and CTO. The secret to success? Communication, accountability, competence and empathy, says CIO Brad Clay.
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IHS Markit makes bold bet on public cloud during the pandemic
Despite uncertainty brought on by the coronavirus pandemic, IHS Markit stuck with its strategy to move compute resources to AWS. IHS CIO Chad Moss offers tips for IT leaders making similar migrations.
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5 machine learning success stories: An inside look
IT leaders share how they are using artificial intelligence and machine learning to generate business insights.
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HSBC banks on startup for AI guardrails during coronavirus crisis
The bank is using software from startup CognitiveScale to monitor its AI algorithms for bias, data drift, and other business risks, says Gavin Munroe, HSBC's global CIO of retail and wealth banking.
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Remote hiring wins have CIOs rethinking recruitment, post-pandemic
IT leaders at NetApp, CommScope and DocuSign have taken to recruiting talent virtually, which may become permanent practice even after concerns about the coronavirus pandemic subside.
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Syngenta CIO tackles transformation in industry switch
In his first foray into the sector, Greg Meyers, who also runs Syngenta’s digital business, is helping the provider of pesticides and seeds transform into a top precision agriculture player.
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Tyson enlists predictive software to keep meat plants open amid coronavirus
The nation’s top meat processor has turned to machine learning to model the potential spread of coronavirus in its plants and has deployed computer vision to monitor worker health.
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What makes a great chatbot? Laser focus on customers
Chatbot success hinges on the right NLP algorithms and regular upkeep, experts say. Here’s how to ensure your chatbot initiative pays off.
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Posture management: Cloud security tools rise in wake of breaches
Capital One’s breach highlighted the pressing need for IT leaders to shore up misconfiguration errors. That’s where cloud security posture management and other tools come into play, experts say.
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5 data analytics success stories: An inside look
Many CIOs are doubling down on their data analytics strategies to achieve business goals.
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The CIO’s chief of staff: A role to bridge business and IT
The chief of staff role is taking on prominence in companies looking to bolster their IT leadership benches. Amanda Clarke discusses her experience in the role at Newport News Shipbuilding.
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Merck prescribes AI for supply chain complexity
Pharmaceutical company Merck is using AI to manage an increasingly complex supply chain. Merck CIO Alessandro De Luca explains how its prescriptive supply chain system works.
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