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Articles by Clint Boulton
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Healthcare CIOs fear (and fend off) ransomware threats amid pandemic
Hospital IT leaders are fending off more hackers looking to capitalize on the COVID-19 crisis for financial gain.
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Synchrony banks on pandemic shift to boost business agility
CIO Carol Juel sees Synchrony Works, a project that the payment processor implemented to shift more than 16,000 employees to WFH during the pandemic, as a blueprint for fueling agility.
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Domino’s orders up MLOps to speed up data science delivery
The popular pizza maker is tapping into the emerging MLOps field, which helps the company’s data science team refresh data models and push them into production without IT’s help.
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HP CISO seeks to transform cybersecurity
HP CISO Joanna Burkey sees a pivot to business partnership as vital for cybersecurity’s success. Inspiring women to join the sector is essential to this shift.
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Slack on Slack: A product-based approach to automating operations
Slack’s business technology team is automating tasks for sales, marketing, and other teams as part of a cultural shift to product operations.
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Northwestern Mutual CIO takes incremental approach to IT innovation
The insurance and investment company is building an analytics platform and other solutions on an innovation continuum where learning from failure is a means to a better end.
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CIO change agents: The art of the IT turnaround
CIOs from ecommerce, insurance, and automotive sectors discuss how they changed their IT cultures to pave the way for digital transformations.
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Johnson Controls and Microsoft birth ‘digital twin’ for building management
Johnson Controls built its digital twin platform in Microsoft Azure to simulate building management operations.
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CIOs battle product management pitfalls
Product management is increasingly the preferred method of delivering digital capabilities. Yet the transition from a project-based mindset is rife with challenges, say IT leaders and experts.
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With Viva, Microsoft aims to augment the employee experience
Microsoft wants employees to spend more time in its enterprise applications. Whether users will want to do so remains to be seen.
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7 IT leadership lessons learned from COVID-19
IT leaders from HP, McAfee, Johnson Controls, and other enterprises reflect on what they learned after leading teams through a full year of the COVID-19 pandemic.
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CBRE’s digital strategy aims to ease return-to-office challenges
The commercial real estate firm sits at the nexus of the global return-to-the-office movement. Here’s how CBRE’s tech chief is leveraging tech to ease the transition for clients and employees.
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CIOs double down on D&I to build stronger businesses
IT leaders are facilitating multi-pronged efforts to hire employees from underrepresented groups, though cultivating belonging remains a difficult — and often unfulfilled — task.
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How Intel IT helped create $1.6B in business value during the pandemic
Intel boosted business value while preserving chip foundry operations during the COVID-19 pandemic. Here’s how CIO Archie Deskus executed her transformation.
News Analysis
AWS customers and partners confident in CEO transition — for now
Amazon.com CEO Jeff Bezos tabbed longtime AWS CEO Andy Jassy to fill his shoes this summer. Here’s what tech leaders and partners have to say about the move.
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Hispanic sales chief calls inclusion critical for women in tech
Ivonne Valdes has transformed cloud service sales at Schneider Electric. Here Valdes, a decorated diversity champion, discusses the importance of fostering belonging and inclusion in the workplace.
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New IBM sales strategy catches CIOs’ attention
IBM is streamlining its operations and simplifying its sales approach to align with a honed focus on hybrid cloud. Will CIOs buy from the revamped business?
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LGBTQ IT exec: Why inclusion is critical to corporate culture
Mindy Ferguson, a managing vice president at Capital One, discusses the importance of senior leaders fostering a feeling of belonging, which is often missing from diversity and inclusion efforts.
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Lockheed Martin accelerates data science with Domino Data Lab
The defense contractor has empowered its data scientists with self-service capabilities and centralized modeling, says Matt Seaman, chief data and analytics officer of enterprise operations.
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Digital CX: The key to thriving through the pandemic
IT leaders have undertaken a variety of digital initiatives to improve customer experience (CX) throughout the pandemic. Here CIOs discuss their efforts to bolster their corporate brands.
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At FedEx, sensors and analytics fuel COVID-19 vaccine distribution
FedEx is relying on insights from its SenseAware ID IoT system and Microsoft’s Azure machine learning software to ensure coronavirus vaccines reach their final destinations.
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Cloud, telco providers show the promise of 5G edge
Fueled by vendor innovation, interest in 5G wireless networks and edge computing is growing, but IT leaders must first evaluate the cost and efficacy of these converging technologies before committing.
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Product-based IT: A bold shift to business value
IT leaders are swapping out project-based IT service delivery in favor of product development models predicated on business outcomes.
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Hybrid work model helps VMware navigate the pandemic
The software maker’s hybrid work model enables employees to work almost anywhere, an effort that includes new conference room tech and experiments with meetings conducted in virtual reality.
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4 trends fueling hybrid-work strategies in 2021
In 2021, IT leaders will equip reconfigured corporate offices with hoteling and contract-tracing tools and automate more business processes while extending their cybersecurity coverage.
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Carrier and AWS partner on innovative cold-chain platform
The cold-chain storage specialist and public cloud provider are building a digital logistics network for perishables such as food and medicines.
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Phillip Morris CTO scraps bimodal IT for consumer-centric model
The company’s technology transformation ties together back-office and customer-facing digital channels, says CTO Michael Voegele.
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Top 5 strategic priorities for IT leaders in 2021
IT leaders from tech, insurance, and finance sectors share their strategic priorities for 2021. Self-service solutions, edge computing, analytics, and low-code development top CIOs’ roadmaps.
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CIOs strive to build on IT’s business cred for 2021
IT leaders seek to leverage political capital cultivated during the COVID-19 outbreak to further cement IT as business co-creators. Here’s how to focus on what matters most.
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Providence crafts direct-to-home device provisioning in pandemic response
In a pivot from its digital transformation, the healthcare system built a just-in-time device-provisioning supply chain to ship ready-to-use laptops to employees’ homes.
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Inclusive design: 8 tips for addressing software accessibility
With more users accessing digital services, it behooves brands to boost the accessibility of their websites and applications for people with disabilities. Here experts offer tips for how to craft inclusive design.
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4 promising AR/VR pilots in business
Augmented reality and virtual reality implementations are emerging across several sectors, thanks to their value in providing remote training and hands-free access to information.
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Digital business model pays off for Toyota Financial
As the pandemic unfolded, the company launched a private-label digital platform that allows motor vehicle makers to offer financial services to consumers, says TFS CIO Vipin Gupta.
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CIOs on the hook for governance as automation rises
With business leaders increasingly pushing for automation, CIOs must step up to help guide how and where such technologies should be deployed.
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Takeda and AWS accelerate COVID-19 research push
The pharmaceutical firm teamed with the cloud provider and Accenture to turn the corner on a digital transformation that includes faster ways to research therapies for COVID-19 sufferers, says Karl Hick, chief digital and information officer.
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9 tips for managing the mental health of your IT teams
Managing mental health has become a necessary burden for IT leaders during the pandemic. The following tips may help reduce burnout and get employees the help they need.
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CIOs embrace remote recruitment to land new gigs
New CIOs of Okta and Quick Base discuss their recruitment experience and offer tips for IT leaders open to or actively seeking new roles during the pandemic.
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Ranpak digital transformation expands sales of packing robots
The maker of autonomous packing machines is banking on a customer-facing and back-office transformation to bolster sales, says CTO Michael Gliedman.
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CIOs cultivate political capital in response to pandemic
IT leaders who have gained clout among C-suite peers during the pandemic must target high-impact initiatives to extend their political capital in 2021, but challenges remain.
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Seeking a new gig? IT leader hiring rebounds, remotely
Recruitment of IT leaders has thawed since the pandemic first hit, as companies seek digital leaders who can help them adapt to shifting business dynamics. Here, recruiters offer tips for navigating the IT leadership hiring landscape.
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SFO airport banks on IT for frictionless travel
The IT staff at San Francisco International Airport is exploring an array of technology solutions to help make air travel safer and restore confidence among passengers, says CIO Ian Law.
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CIOs grapple with how to jumpstart innovation amid pandemic
IT leaders turn to emerging technologies from strategic vendors and VC partners to help keep collaboration and innovation humming in a work world gone remote due to the coronavirus.
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H&R Block sheds taxing legacy systems for the cloud
The tax preparation services company eschews client-server and other legacy systems for Microsoft Azure, a shift that required buy-in from engineers and executives, says CIO Alan Lowden.
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Cloud software helps ASU lean into hybrid learning
Arizona State University has leaned heavily into cloud collaboration software to help students return to school in a hybrid learning model, says CIO Lev Gonick.
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Equifax goes all in on the public cloud
The consumer reporting agency's migration to public cloud continues unabated, says CTO Bryson Koehler, who has spent the past two years overhauling IT after a massive data breach rattled the company.
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Design thinking: The secret to digital success
Design thinking has become a key practice for enterprises crafting digital products with the end user in mind. CIO.com spoke to design thinking practitioners to understand why and how organizations are leveraging it.
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Land O’Lakes and Microsoft partner to cultivate agtech solutions
The companies are developing tech to boost agricultural production, support sustainability and provide rural broadband, underscoring a growing trend of vendors co-creating solutions with customers.
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8 tips for avoiding IT staff burnout during a pandemic
IT leaders get creative managing remote tech teams working from the confines of home offices. Here’s how they alleviate burnout that threatens to crater WFH life.
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