Feature The efficacy of Lexmark’s digital strategy depends on collaboration between the company’s CIO and CTO. The secret to success? Communication, accountability, competence and empathy, says CIO Brad Clay.
Feature Already accustomed to moving quickly, CIOs are testing and scrapping new solutions to accommodate customers. Their work could provide blueprints for future innovation.
Feature Despite uncertainty brought on by the coronavirus pandemic, IHS Markit stuck with its strategy to move compute resources to AWS. IHS CIO Chad Moss offers tips for IT leaders making similar migrations.
Feature Responding to rapidly shifting business needs, CIOs are reprioritizing IT projects to position their organizations for future growth.
Feature To keep ahead of the digital curve, Shell, S&P Global and BMW are embracing MOOCs to train staff in emerging technologies.
Feature After shuttering its stores in April, the retailer offers customers contactless curbside pickup. The modification of its in-store pickup service is the latest wrinkle in Dick’s omnichannel strategy.
Feature The bank is using software from startup CognitiveScale to monitor its AI algorithms for bias, data drift, and other business risks, says Gavin Munroe, HSBC's global CIO of retail and wealth banking.
Feature CIOs who scrambled to support remote workforces during the COVID-19 pandemic are padding their digital operating models with practices and tools geared for digital transformation.
Feature Ryan Smith is set to join Intermountain Healthcare as CIO during a coronavirus crisis that has accelerated virtual care initiatives. Here’s how he landed — and is approaching — the role remotely.
Feature IT leaders at NetApp, CommScope and DocuSign have taken to recruiting talent virtually, which may become permanent practice even after concerns about the coronavirus pandemic subside.
Feature Machine learning, mobile software and videoconferencing are among the technologies enterprises are adopting to lay the groundwork for welcoming employees back safely to corporate offices.
Feature Call center operations have increasingly gone remote, but the pandemic has accelerated the WFH CX support trend, as IT leaders at T-Mobile and American Express attest.
Feature AI software assists T-Mobile call center representatives accommodating customers, an approach CIO Cody Sanford says is designed to reduce exposing customers to automated service.
Feature In his first foray into the sector, Greg Meyers, who also runs Syngenta’s digital business, is helping the provider of pesticides and seeds transform into a top precision agriculture player.
Feature Align Technology’s mobile app helps Invisalign wearers stay on schedule, while machine learning and other features help lure prospective consumers to try the orthodontic device.
Feature Verizon’s network specialists no longer rely on tired technology to execute tasks, thanks to a unified digital platform comprising RPA, machine learning, chatbots and other leading-edge tools.
Feature The coronavirus crisis has upended operations as we knew them. To meet the challenge, CIOs must channel a lean startup mentality and rethink their approaches to managing IT.
Feature Avery Dennison’s new digital business initiatives roll up cloud, AI, IoT and other technologies to the tune of more than $30 million in earnings. CIO Nicholas Colisto breaks down the company's model.
Feature The nation’s top meat processor has turned to machine learning to model the potential spread of coronavirus in its plants and has deployed computer vision to monitor worker health.
Feature CIOs such as Jim Fowler are preparing for employees to return to the office post-COVID-19, a process that will result in more digital services for employees and customers alike.
Feature Parsons built software to help predict when critical city infrastructure will break down. Now CIO Stu Kippelman is promoting it across the business.
Feature CIOs use digital KPIs to gauge the impact of digital business initiatives. The KPIs also recalibrate digital models based on value and performance.
Feature Water Corp. is leaning into its cloud-based platforms to support employees uprooted by the coronavirus pandemic, says CIO Brook Colangelo.
Feature CIOs today must master the art of storytelling to win over their boards of directors. AvidXchange CIO Angelic Gibson and Gartner research director Ed Gabrys offer tips to craft compelling presentations.
Feature AI experimentation is high, but deriving value from deployments is challenging, say experts from BCG and Gartner, who recommend IT-business collaborate as a solution.
Feature The public cloud is a boon for getting applications up and running in a jiffy, but some CIOs have found that business agility comes at a premium and are rethinking their deployments via repatriation.
Feature CIOs opting to hunker down and wait out COVID-19 should think again. By revving up their digital business strategies, they position themselves for growth when the pandemic subsides, say experts and CIOs.
Feature As the Coronavirus pandemic spreads, CIO have the perfect opportunity to brush up on business continuity planning as they strategize their response.
Feature CIOs have a tough call to make when joining an organization: Change the culture or build on the work of their predecessors? Here IT leaders and consultants share their experiences.
Feature Capital One’s breach highlighted the pressing need for IT leaders to shore up misconfiguration errors. That’s where cloud security posture management and other tools come into play, experts say.
Feature The chief of staff role is taking on prominence in companies looking to bolster their IT leadership benches. Amanda Clarke discusses her experience in the role at Newport News Shipbuilding.
Feature CIOs tap trusted lieutenants for anything from strategy to applications and infrastructure leadership, ostensibly bolstering the organization’s leadership bench.
Feature Transformational projects, culture change, new roles and emerging technologies helped IT leaders from Equinix, Procter & Gamble, 84 Lumber and BP earn credibility from the business.
Feature Sometimes enterprise require a culture shake-up — or at least a culture harmonization, as Barings CIO Andy Lennon learned when he accepted the challenge of unifying up 5 organizations under on tech umbrella.
Feature Tech is an industry all too often fueled by hype, but some CIOs are fed up. Here IT leaders from retail, health care, consulting and other sectors discuss tech catch-all jargon they’d like to see dumped.
Feature The $3.5 billion construction company is using artificial intelligence software to generate work orders, detect anomalies and predict machine failure on the fly, says former CIO Barbie Bigelow.
Feature Pharmaceutical company Merck is using AI to manage an increasingly complex supply chain. Merck CIO Alessandro De Luca explains how its prescriptive supply chain system works.
Feature IT leaders from health-care, retail and tech sectors share their strategic priorities for 2020. Hint: Analytics, automation and cloud play big roles in CIOs’ roadmaps.
Feature Anticipating future opportunities based on hard and soft trends is crucial for CIOs seeking to avoid disruption. Does your organization have what it takes to commit to an ‘anticipatory IT’ strategy?
Feature Users are increasingly creating tools to solve business problems. Fortunately, CIOs have help in the form of low- and no-code platforms that enable non-coders to build applications — guardrails included.
Feature Intuit CTO Marianna Tessel and CIO Atticus Tysen collaborate to reimagine the company's financial software as self-service technology supported by AI.
Feature Committed to forging 10 million ‘makers’ by 2030, Stanley Black & Decker is training up factory workers to work with robotics, AI, IoT and AR. Here’s how the power tools manufacturer is doing it.
Feature The quick-service chain remade its mobile app and loyalty reward experience, which helped boost digital sales by 88 percent. Here’s how CTO Curt Garner tackled the challenge.