Feature An ERP migration is always a slog, but how do you collapse 18 disparate systems into a single platform hosted in a private cloud? Very carefully, says Hunter Douglas CIO Steve Katsirubas.
Feature Big brands in financial services, logistics and other sectors are betting on blockchain’s potential to facilitate transactions and verify provenance of products.
Feature Startups can help your organization kick-start innovation. Here’s how CIOs can hone their approach to courting fledgling vendors of emerging technologies while reducing risk.
Feature Once considered a competitive differentiator, digital transformation is now table stakes, according to Gartner, which offers tips for surviving disruption scenarios businesses may face in 2020.
Feature The Miami Heat boosts fan engagement with mobile ticket entry and payment services, coupled with a burgeoning analytics strategy designed to provide a 360-degree view of each customer.
Feature With digital transformations either stalled or splintered, newly hired CIOs must pick up where their predecessors left off and remake IT with a singular focus on supporting the business vision.
Feature CIOs driving digital business strategy must master customer experience. That means working with marketing on a critical initiative: the customer journey map.
Feature Flexibility and feature functionality are among CIOs’ reasons for embracing a multi-cloud strategy. Experts explain the pros and cons of multi-cloud strategy and offer tips to get there.
Feature CIOs from every industry are looking to outmaneuver startups by taking a page from the disruptor’s playbook to deliver innovative digital products and services.
Feature FedEx needed experts to build and operate a cloud platform. So CIO Rob Carter found a solution in the Cloud Dojo, a bootcamp for cloud-native engineers.
Feature Sam Lamonica is retiring after working a decade as the electrical contractor’s CIO. This is the story of how he groomed his replacement.
Feature Spending time learning the business helped CIO Jim Fowler open eyes to a little-known Nationwide API platform and dive deeper into emerging technology such as virtual reality and AI.
Feature Hiring, upskilling, and strategic partnerships are the cornerstones for assembling talent in data science and AI. CIOs would do well to employ all three approaches.
Feature The hospitality and entertainment chain is implementing AI to scan guest comments, a stepping stone to improving customer service amid a major IT modernization.
Feature Bank of America launched Persona, a data-driven approach to provisioning the appropriate hardware and software to its workforce of 205,000.
Feature The online retailer turns squads of developers, data scientists and product managers loose to build machine learning software and other critical business capabilities.
Feature Guardian CIO Dean Del Vecchio has reduced technical debt, instituted a scaled agile development model, and embraced the cloud in a bid to vault rivals in the insurance industry.
Feature TIAA built a new platform to accelerate the way it brings on new clients. The system, called Refactor, uses scaled agile, DevOps and domain-driven microservices.
Feature The health insurer developed an artificial intelligence application to resolve claims, freeing up staff to focus on higher-level tasks, says CTO Claus Jensen, who plans to automate other processes.
Feature Aaron’s CIO John Trainor has embraced a product approach to IT service delivery and is supporting the effort with an SD-WAN, machine learning and other modern technologies.
Feature PSEG is using Amazon.com’s Alexa software to help consumers pay their bills and access account information via voice, part of a transformation to help the energy giant get closer to customers.
Feature Robotic process automation is driving efficiency at enterprises such as State Auto, Berry Appleman & Leiden, American Fidelity Assurance and other companies.
Feature Hyperpersonalized and machine-to-machine commerce driven by 5G, IoT and AI will reshape retail as we know it , says Jorn Lambert, the company’s executive vice president of digital solutions.
Feature Enterprises are investing in digital solutions that help them save on infrastructure and other costs while enabling them to transform the business. Experts from Deloitte and Gartner explain why.
Feature As the clamor for so-called “ethical AI” nears its crescendo, consultants recommend steps for creating fair and balanced algorithms. Hint: There’s no magic bullet.
Feature For its U.S. launch, France-based sporting goods company Decathlon replaced traditional checkout queues with iPhones, Apple Pay and RFID tags. Will it work? CIO Tony Leon is counting on it.
Feature Dealer Tire is predicting when tires and other automotive parts will need replacing, an approach it says will help dealership and manufacturer partners generate more revenue.
Feature Cloud consumption is growing rapidly, but tracking spending can be a bear. Enter FinOps, a financial discipline and tech solution intended to optimize how enterprise spend on cloud.
Feature Caesars CIO Les Ottolenghi replatformed the gaming and entertainment company on the cloud to facilitate personalization. The goal? Better guest experiences that translate to greater revenues.
Feature Solid succession plans are no-brainers for IT leaders. But so are high-quality exit strategies that leave both the business and IT well positioned.
Feature Smithfield Foods, purveyor of Nathan’s Famous and other pork product brands, consolidated three ERP systems into one SAP S/4 HANA cloud platform in push to better serve the business.
Feature Clean up on aisle 5: Robots patrol Ahold Delhaize USA’s Giant/Martin’s and Stop & Shop stores for spills, one of several examples of how automation technologies are augmenting human work.
Feature From strategic vendors to former colleagues, trusted advisors are essential to the success of today’s CIOs, who must bet on the right partners in their quest to drive digital across the business.
Feature Now capable of delivering new digital services quickly, Kaiser Permanente’s shift to DevOps at scale in a highly regulated industry shows the value of culture change done right.
Feature Whirlpool’s Yummly app and SmartBeer cooler, key aspects of the company’s Redefine Product strategy, underscore the company’s efforts to get cozier with its consumers.
Feature AXA XL is using artificial intelligence software to help reduce its risk consultants' workload, the latest example of an enterprise adopting software that can help it do more with less.
Feature More CIOs are adding revenue generation to their job description. IT leaders from MRE Consulting, Retail Business Services, Holman Enterprises and Agero shared their money-making stories.
Feature Digital strategy is a key priority for the Boston Red Sox in 2019. CIO Brian Shield is leading the efforts, which include chatbots and wayfinding software, as well as upgrades to CRM and the corporate intranet.
Feature Your digital transformation is doomed unless you empower employees to succeed in the digital era. Here’s how to craft a workplace that boosts engagement and agility.
Feature Companies are increasingly partnering with colleges and universities to help foster real-world digital skills — and get a head start on hiring for hard-to-fill tech roles.
Feature CIOs are turning to financial analytics to automate technology business management (TBM), a framework for aligning the value of IT services with the cost to produce them.
Feature Modernizing core reservation and property management systems by moving to the cloud sets Wyndham up for more innovative franchisee and guest experience, says CIO Scott Strickland.
Feature Now that your enterprise has experimented in AI it’s time to consider how to expand the efforts. Here’s how, according AI visionary Andrew Ng, as well as experts from PwC and Deloitte.
Feature DevOps is becoming a go-to approach to delivering customer value, but too many initiatives are failing, thanks to an overemphasis on tech and an inability to facilitate change, experts say.
Feature Magellan Health CIO Srini Koushik is embracing SaaS for identity management and other functions as part of a digital transformation aimed at improving the way the company leverages data.
Feature Mastercard leans on cutting-edge AI tools to combat cybersecurity threats at a time when the world is moving toward digital payments facilitated by contextual commerce.