Feature Software tools are empowering business analysts to generate analytical models and insights without the help of software engineers and data-munging experts.
Feature Intermountain Healthcare has expanded telehealth capabilities to create a virtual hospital. CIO Marc Probst says AI-based virtual assistants will also define the sector’s virtual future.
Feature Expect companies to scale-back their Big Bang change rhetoric in favor of a more iterative approach to innovation, a shift to product management, and renewed efforts around operational efficiency.
Feature Synchrony has pushed all in on artificial intelligence, machine learning, and robotic process automation to improve customer service, fight fraud and automate repetitive tasks.
Feature Startups remain a key resource for CIOs seeking an innovative edge. From AI to data analytics to cybersecurity, here are 10 startups looking to fulfill IT leaders’ most pressing digital needs.
Feature NTT Data Services had 22 months to onboard 30,000 employees to new technology systems. Here’s how CIO Barry Shurkey completed the project early and under budget.
Feature The insurer is leveraging external data pipelines in hopes of helping customers reduce risk, thanks to its work with a startup that specializes in knowledge graphs and machine learning.
Feature Sysco CTO Wayne Shurts is refactoring ERP and other critical business applications and migrating them to Amazon Web Services. Here’s how he’s doing it.
Feature Caesars CIO Les Ottolenghi facilitated the creation of PARCS, an automated parking system that leverages license plate recognition technology to help guests breeze in and out of facilities.
Feature Dine Brands, which operates IHOP and Applebees, and TGI Fridays are turning to Google virtual assistant software and other artificial intelligence and machine learning tools to improve and personalize service for their customers.
Feature Everything as a service (XaaS) is emerging as a go-to operating model for delivering IT services. Co-opting the cloud’s rapid deployment model, XaaS may also serve as a revenue engine for innovative enterprises.
Feature Girding for the industrial IoT age, CIO Elizabeth Hackenson is training up her IT staff to think and act more digitally in an effort to spread strategic tech across Schneider’s business segments.
Feature From order taker to business leader, CIO responsibilities vary widely. Learn what role you currently play and how to break that mold in service of improved business value and career growth.
Feature GM's Randall Mott and Synchrony Financial's Carol Juel detail how private clouds enable them to build and scale applications with speed and agility. No public cloud required.
Feature What you accomplish in the first six months of taking over an IT leadership role is critical. The following 10 steps will help you navigate the rocky transition, get your IT house in order and set a clear path toward a strong strategic future.
Feature A new breed of CIO has emerged as those who master digital strategy and are recognized for it by their business peers. Deloitte discusses key attributes of these “digital vanguards.”
Feature General Motors CIO Randall Mott discusses how he brought the auto maker's IT strategy in-house to drive competitive advantage, and shared his playbook for success with peers at the CIO 100 Symposium.
Feature CIOs looking to win over their IT departments and business peers need to move quickly. Three CIOs offer tips for how to jump into a new gig and thrive.
Feature The health insurance company is using robotic process automation to balance data center workloads as part of CIO Tim Skeen’s effort to make IT operations more nimble for stakeholders.
Feature Yamaha CIO Glenn Coles is banking on digital and mobile channels, augmented reality and customer data to bolster the recreational vehicle manufacturer's fortunes.
Feature Millennials comprise more than half the global workforce, but in this hyperconnected, mobile world, CIOs are better off managing staff by role-based personas than age ranges, experts say.
Feature CIOs are consumerizing IT in new ways, including rolling out self-service analytics and proof-of-concept-as-a-service solutions. Welcome to the age of XaaS.
Feature The automotive giant built a predictive analytics platform to fuel insights across its many business lines, including the emerging market for autonomous vehicles.
Feature Executive confidence in digital transformations is waning, thanks to shaky leadership, IT-business disconnect and a failure to stoke true organizational change.
Feature An identity and access management solution helps the technology company provision and deprovision identities for thousands of employees and supply chain partners, allowing CIO Gus Shahin to move on to more strategic efforts, including machine learning and a software-defined network.
Feature Brad Clay, who is upgrading everything from how Lexmark replenishes printer toner to how employees consume corporate information, says the company must learn fast and learn continuously.
Feature Jones Lang LaSalle has hit on a successful formula for its leased properties, leveraging mobile apps, IoT and analytics to offer digital services to corporate employees accustomed to personalized services.
Feature Pilot Flying J is tapping IoT, mobile software and other digital technologies to reduce the friction for long-haul truckers and other motorists.
Feature Staying at a company longer than four years is something of a professional victory for CIOs. Here CIOs discuss the different paths to longevity — and success.
Feature Frédéric Véron extols the virtues of smart software execution, deploying machine learning and sound principles to ensure the bank’s software operates optimally in a sector where downtime can be deadly.
Feature The collectibles subscription startup embraces NetSuite for its ERP and builds a critical assortment planner application with the cloud software company's help.
Feature From navigating politics to jettisoning ROI, CIOs from Bharti Airtel, Land O'Lakes and the United Nations shared tips for IT leadership in disruptive times during a panel at the MIT Sloan CIO Symposium.
Feature Interactive shelf displays, IoT sensor systems and a mobile shopping system are among the technologies Kroger is selling to interested parties through a new venture. Kroger CIO Chris Hjelm oversaw the innovations.
Feature The NBA's defending champions are using chatbots, augmented and virtual reality to bolster fan engagement. Now they're sifting through fan data to better target them with merchandise, tickets and other offers.
Feature At a time when seemingly every company is becoming a technology company, experts say it’s incumbent on the business to learn about the technologies shaping their digital transformations.
Feature From digital twinning to reverse pitching to crowdsourcing, CIOs are exploring innovative ways to facilitate digital transformations.
Feature IT chief dispels dysfunction between clinicians and IT at mental health services company Merakey to pave way for digital transformation and analytics overhaul.
Analysis Artificial intelligence is wending its way into business processes. But CIOs should pause and research the potential business impact of AI tools — both good and bad.
Feature Jeff Dow says Slack has become the hub of collaboration for the entertainment giant. Here Dow describes how Slack migrated from IT to the remaining business units.
Feature Adopting cloud platforms has allowed the energy company to reduce its reliance on manual coding, accelerating time-to-market for applications, according to Shell Downstream CIO Craig Walker.
Feature CIO Tom Coleman is shifting Sloan’s ERP operations to SAP S/4 HANA in two stages to enable the commercial plumbing products manufacturer to better reap the benefits of business insights and the cloud.
Feature The pace of technical change requires a different IT management approach, says Clay Johnson, CIO of Walmart Stores. Welcome to the age of managing IT as a product.
Feature CIOs scouring the earth to fill technical roles are likely ignoring the "medium digital" skills required to round out their digital transformations. Here are the lesser-known digital roles CIOs should target.
Feature CIOs turning to the cloud to fuel digital transformations have an ally advisor in Stephen Orban. The head of enterprise strategy at AWS knows exactly what they’re going through thanks to his cloud-first experience as CIO of Dow Jones.
Feature The CIO of Funko, a pop culture company that makes collectible toys, is banking on Microsoft software to provide the foundation for digital services.