Charles.Araujo

Charles.Araujo

Contributor

Charles Araujo is a technology analyst and internationally recognized authority on the Digital Enterprise, the Digital Experience, and the Future of Work. Researching Digital Transformation for over 10 years, he is now focused on helping leaders transform their organizations around the digital experience and to reimagine the future of work. Publisher and principal analyst of The Digital Experience Report, founder of The Institute for Digital Transformation, co-founder of The MAPS Institute, and author of three books, he is a sought-after keynote speaker and advisor to technology companies and enterprise leaders.

Articles by Charles.Araujo

Amway, the new gig economy and a roadmap for transformation leaders
The Digital Enterprise

Amway, the new gig economy and a roadmap for transformation leaders

As it entered the 21st century, Amway found that the new gig economy had brought with it an entirely new host of competitors and that the nature of the market itself was shifting as consumers increasingly engaged digitally. Its transformational journey offers essential lessons for enterprise leaders everywhere who are facing disruptive threats and need a roadmap to respond.
July 15, 2019
An enterprise leader’s guide to the changing landscape of technology innovation
The Digital Enterprise

An enterprise leader’s guide to the changing landscape of technology innovation

We are seeing work split into two broad camps: those that build and support technology, and those that do work that technology cannot (or which we, as a society, are not yet prepared to) automate. As this shift takes root, enterprise leaders will need to understand its impact, and the changes it will require in how they approach sourcing strategies, how they train employees and where and how they invest around the world as we enter what I call the New Human Age.
June 28, 2019
Is all-in on the cloud a real strategy?
The Digital Enterprise

Is all-in on the cloud a real strategy?

Capital One has committed to moving everything to the cloud. But is it even possible to go all-in on the cloud, and, in the end, is it worth the trouble?
March 27, 2019
The 3 surprising secrets that drive innovation in the digital era
The Digital Enterprise

The 3 surprising secrets that drive innovation in the digital era

What if creating innovative breakthroughs and developing a much-heralded innovation culture isn't about creating tiger teams or unleashing unbridled, free-wheeling creativity into every corner of the organization? What if driving innovation in the digital era came down to three simple actions?
March 8, 2019
Tapping into the WeWork Effect with an app?
The Digital Enterprise

Tapping into the WeWork Effect with an app?

WeWork’s seemingly simplistic approach is having a profound effect on the market, leading enterprise organizations to try to replicate the sense of community, collaboration and engagement it creates. Now competitors are fighting back with apps — and the implications as this plays out are relevant to enterprises everywhere.
February 19, 2019
Has storage become sexy?
The Digital Enterprise

Has storage become sexy?

In the era of AI, and despite the software-driven everything trend, storage — and hardware more generally — is finding renewed strategic relevance in the enterprise executive suite.
November 19, 2018
Are you ready for the data-driven management revolution?
The Digital Enterprise

Are you ready for the data-driven management revolution?

Even as enterprises embrace data-driven management, they must ensure that they use the power of data to speed decisions, remove ambiguity and increase efficiency — but not at the cost of dehumanizing the organization beyond recognition.
October 17, 2018
Is the employee experience the digital transformation linchpin?
The Digital Enterprise

Is the employee experience the digital transformation linchpin?

Leadership experts have long held that unhappy employees equal unhappy customers. Therefore, the opposite must be true, right? Business leaders, however, must go beyond that simple intuition and determine if an investment in the employee experience will deliver measurable customer experience outcomes.
June 5, 2018
2 trends reshaping the future of IT support
The Digital Enterprise

2 trends reshaping the future of IT support

We are in the early stages of a broader transformation in how enterprise organizations look at the role of support. In the near future, support will become much more automated, but will also become much more customer-facing.
April 19, 2018
The Digital Enterprise

IBM bets big on the ‘incumbent disruptor’

IBM's gambit will hinge on whether or not enterprise leaders can reshape and reorient organizations built for one era to meet the needs of the next.
March 26, 2018
The 3 principles of modernization success
The Digital Enterprise

The 3 principles of modernization success

How GE Healthcare is dealing with modernization will be instructive as you chart your own modernization path forward.
February 9, 2018
Is it the end of coding in the enterprise?
The Digital Enterprise

Is it the end of coding in the enterprise?

Though the act of developing applications will remain essential and become more critical than ever, the nature of development is changing. And those who adapt first and fastest will win.
December 13, 2017
Is this ITIL’s last gasp?
The Digital Enterprise

Is this ITIL’s last gasp?

For any service management framework or approach to remain relevant, their core focus must be to help shift and reorient organizations away from systems-centric or even service-centric operating models to customer-centric ones.
November 15, 2017
The Digital Enterprise

Getting big data right

The evolution of big data, data science and analytics was on full display at this year’s Strata Data Conference with one overarching message: We need to get big data right.
October 2, 2017