Chris.Doig

Contributor

Chris Doig graduated from the University of Cape Town, South Africa with a bachelor of electrical engineering degree. While at university, he founded Cirrus Technology to supply information technology products to the corporate market. The focus at Cirrus was helping companies buy the best IT products for their particular needs. Cirrus also developed custom software for the South African 7-Eleven franchise holder and other corporate clients.

In the 1990s, Chris immigrated to the United States and worked at several companies in technical and IT management roles: Seagate, Biogen, Netflix, Boeing, Bechtel SAIC, Discovery Communications and several startups. At all of these companies he repeatedly saw software being purchased with an immature selection process. Invariably this software would take longer to implement than planned and cost more than budgeted. To make matters worse, the software seldom met expectations.

Having struggled with software selection himself, Chris founded Wayferry, a consulting company that helps organizations acquire enterprise software. He is also the author of Rethinking Enterprise Software Selection: Stop buying square pegs for round holes. While ERP projects account for much of Wayferry's work, other types of enterprise software acquisitions include CRM, HRIS, help desk, call center software, clinical trials management systems and so on. For Chris, the ultimate satisfaction is when clients report meeting or even exceeding expectations with their new software.

The opinions expressed in this blog are those of Chris Doig and do not necessarily represent those of IDG Communications Inc. or its parent, subsidiary or affiliated companies.

Articles by Chris.Doig

The backward way of gathering enterprise software requirements
Best-Fit Enterprise Software

The backward way of gathering enterprise software requirements

Organizations ask users for their requirements, only to find that when enterprise software goes live, it doesn’t meet user expectations. It turns out that we have been doing this backward for years.
October 5, 2017
The hidden costs of poor software purchasing exposed!
Best-Fit Enterprise Software

The hidden costs of poor software purchasing exposed!

Many companies think they know how to purchase software when they have little idea of the process! This article looks at 3 places where money is squandered
July 14, 2017
Why software implementations are usually late and over budget
Best-Fit Enterprise Software

Why software implementations are usually late and over budget

Enterprise software implementations usually take substantially longer and cost more than planned. When going live they often cause major business disruption. Here's a look at the root cause of the problem, with suggestions for resolving it.
April 13, 2017
Law firm uses OKRs to drive astonishing results and get things done
Best-Fit Enterprise Software

Law firm uses OKRs to drive astonishing results and get things done

In the corporate world, many decisions are made in meetings, but too often things fall between the cracks. Here's a look at how one law firm used new Workboard OKR (objectives and key results) software to solve the challenge of getting things done.
February 3, 2017
16 difficulties to avoid when purchasing enterprise software
Best-Fit Enterprise Software

16 difficulties to avoid when purchasing enterprise software

In spite of the time and money spent, few software deployments meet expectations. Why? This article examines the more common reasons why selecting software is so difficult, so these problems can be avoided.
November 9, 2016