Chris.Doig

Contributor

Chris Doig graduated from the University of Cape Town, South Africa with a bachelor of electrical engineering degree. While at university, he founded Cirrus Technology to supply information technology products to the corporate market. The focus at Cirrus was helping companies buy the best IT products for their particular needs. Cirrus also developed custom software for the South African 7-Eleven franchise holder and other corporate clients.

In the 1990s, Chris immigrated to the United States and worked at several companies in technical and IT management roles: Seagate, Biogen, Netflix, Boeing, Bechtel SAIC, Discovery Communications and several startups. At all of these companies he repeatedly saw software being purchased with an immature selection process. Invariably this software would take longer to implement than planned and cost more than budgeted. To make matters worse, the software seldom met expectations.

Having struggled with software selection himself, Chris founded Wayferry, a consulting company that helps organizations acquire enterprise software. He is also the author of Rethinking Enterprise Software Selection: Stop buying square pegs for round holes. While ERP projects account for much of Wayferry's work, other types of enterprise software acquisitions include CRM, HRIS, help desk, call center software, clinical trials management systems and so on. For Chris, the ultimate satisfaction is when clients report meeting or even exceeding expectations with their new software.

The opinions expressed in this blog are those of Chris Doig and do not necessarily represent those of IDG Communications Inc. or its parent, subsidiary or affiliated companies.

Articles by Chris.Doig

The backward way of gathering enterprise software requirements
Best-Fit Enterprise Software

The backward way of gathering enterprise software requirements

Organizations ask users for their requirements, only to find that when enterprise software goes live, it doesn’t meet user expectations. It turns out that we have been doing this backward for years.
October 5, 2017
The hidden costs of poor software purchasing exposed!
Best-Fit Enterprise Software

The hidden costs of poor software purchasing exposed!

Many companies think they know how to purchase software when they have little idea of the process! This article looks at 3 places where money is squandered
July 14, 2017
Why software implementations are usually late and over budget
Best-Fit Enterprise Software

Why software implementations are usually late and over budget

Enterprise software implementations usually take substantially longer and cost more than planned. When going live they often cause major business disruption. Here's a look at the root cause of the problem, with suggestions for resolving it.
April 13, 2017
Law firm uses OKRs to drive astonishing results and get things done
Best-Fit Enterprise Software

Law firm uses OKRs to drive astonishing results and get things done

In the corporate world, many decisions are made in meetings, but too often things fall between the cracks. Here's a look at how one law firm used new Workboard OKR (objectives and key results) software to solve the challenge of getting things done.
February 3, 2017
16 difficulties to avoid when purchasing enterprise software
Best-Fit Enterprise Software

16 difficulties to avoid when purchasing enterprise software

In spite of the time and money spent, few software deployments meet expectations. Why? This article examines the more common reasons why selecting software is so difficult, so these problems can be avoided.
November 9, 2016
Buying the best BPM for your needs
Best-Fit Enterprise Software

Buying the best BPM for your needs

Business process management software can be thought of as 'the oil that lubricates corporate machinery.' With dozens of competitors on the market, use the reverse-engineering technique to find the BPM software best suited to your particular needs.
October 25, 2016
Best-Fit Enterprise Software

The payoff from a rigorous software selection

With major software purchases, the key to maximizing success is preparation. Even if you already know what software you want, there are still numerous benefits to a rigorous evaluation & selection. And maybe the favored software is not actually the best-fit after all.
July 7, 2016
Best-Fit Enterprise Software

The enterprise software acquisition funnel

Like sales & marketing, software acquisition has a funnel. See how to use this funnel to reduce the pains so prevalent with major software purchases.
June 23, 2016
Best-Fit Enterprise Software

17 painful ways a major software purchase can go wrong

The pain of a major software purchase going wrong can lead to wishing the project had never been started. However, by then contracts are signed and it is too late to do anything about it. Read and be warned!
June 15, 2016
Best-Fit Enterprise Software

What not upgrading enterprise software could cost you

Given the rapid rate of innovation in the software field, the costs of obsolete systems are usually much higher than most people realize. The only way to know for sure is to estimate that cost.
June 2, 2016
Best-Fit Enterprise Software

Why software requirements development matters

A thorough requirements analysis takes time and money, but helps an organization to truly understand what they need and want. That understanding is a critical part of the ultimate success of the new software.
May 17, 2016