Cliff is the leader of KPMG's U.S. Shared Services and Outsourcing Advisory practice. He has more than 20 years of experience in helping enterprises deliver improved business performance.

Cliff has an extensive background in shared services delivery model design and operations. As a management consultant, Cliff has led strategy, transformation and operational improvement initiatives for numerous enterprises spanning IT, HR, Finance and other corporate services. Cliff and his team have developed KPMG’s Global Business Services (GBS) framework, which provides KPMG’s clients with the market perspective, data, tools and resources to source, integrate and transform back and middle office functions to improve overall operating effectiveness.

Prior to joining KPMG in 2008, Cliff was a managing director at EquaTerra and focused on enterprise shared services improvement and globalization. In 2011, Cliff led KPMG's acquisition and integration of EquaTerra. Prior to EquaTerra, he held a number of roles in operations, marketing and management consulting.

Cliff is a frequent contributor to industry research and innovation initiatives. Cliff leads KPMG’s innovation efforts to integrate disruptive technologies such as robotics and artificial intelligence into back and middle office operations.

The opinions expressed in this blog are those of Cliff Justice and do not necessarily represent those of IDG Communications, Inc., its parent, subsidiary or affiliated companies.

Articles by Cliff.Justice

Robotic Process Automation – Will you be a leader or a laggard?
The CIO Advisor

Robotic Process Automation – Will you be a leader or a laggard?

Robotic Process Automation is a new business model that is disrupting industries, markets and, potentially, whole societies. KPMG's Cliff Justice outlines key considerations for business who want to leverage opportunities for long-term value.rn
January 8, 2016