IDG TECHtalk Voices Integrating communications and collaboration capabilities across the business is critical as workplace dynamics shift. Make sure you frame the tech discussion around customer and employee experiences.
IDG TECHtalk Voices Employee, customer, and ecosystem form the core experience pillars required for transforming your business.
IDG TECHtalk Voices We find ourselves in unprecedented times with a global pandemic and a heightened state of civic and social unrest that has exposed systematic inequalities along racial and socioeconomic lines. The impact on businesses has been profound and I believe we have yet to see the half of it. This is posing a real test of leadership for the C-suite, IT, HR and across all lines of business. Who will take on the challenge of empathetic and transparent leadership?
The Digital Workplace Enterprise planners have to ensure technology investments can integrate and work well with existing infrastructure investments.
The Digital Workplace If they don’t involve the people and the critical processes they’re involved in, business decision-makers will fly blind when making technology decisions.
The Digital Workplace Any business process is essentially a series of collaborative events that take place between various internal and external actors. It's time enterprise planners realize this, and plan accordingly.
The Digital Workplace Investments in workplace conversational environments have to be about people, connectivity and fostering a culture of collaboration.
The Digital Workplace When evaluating video communications and collaboration solutions, don’t make decisions in a vacuum. Factor in the overall impact on the digital workplace and other technology investments and initiatives.
The Digital Workplace While enterprises cope with an overload of communications and collaboration applications, planners are being challenged to centralize on strategic platforms to meet the needs of a diverse workforce and improve productivity.
The Digital Workplace As enterprises go through their own digital transformation journeys, hybrid cloud environments are becoming the platform for agility, innovation and automating data services.
The Digital Workplace Business leaders need to start looking at how to use AI, machine learning, natural language processing (NLP) and chatbots, to enhance conversational engagement and rich interactions.
The Digital Workplace Enterprise chatbots are critical for digital workplace transformation. They can access status and workflow data, perform tasks automatically, respond to text or voice commands, plan and schedule interactions, and contextualize events within internal and external business processes.
The Digital Workplace AI and machine learning algorithms are increasingly being brought to bear on collaborative business workflows and processes for automation and to enable intelligent conversational experiences. There is a paradigm shift in digital workplace technologies and strategies to make enterprises more conversational and smarter.