David Smith

David Mario Smith is founder and principal analyst at InFlow Analysis. Dave is a Gartner veteran of over 16 years and an IT industry professional with 20 years of experience in the collaboration and workplace technology markets, having helped thousands of enterprises with their collaboration and workplace strategies. Dave's career spans from being a senior analyst at Gartner to research director and lead analyst at Aragon Research.

Articles by David Smith

IDG TECHtalk Voices

As attention turns to UCaaS and CCaaS, focus on the unified experiences of people

Integrating communications and collaboration capabilities across the business is critical as workplace dynamics shift. Make sure you frame the tech discussion around customer and employee experiences.

By David Smith February 1, 2022

IDG TECHtalk Voices

Why the ‘experience of things’ lies at the heart of digital transformation

Employee, customer, and ecosystem form the core experience pillars required for transforming your business.

By David Smith February 9, 2021

IDG TECHtalk Voices

The path forward requires empathy and transparency in leadership

We find ourselves in unprecedented times with a global pandemic and a heightened state of civic and social unrest that has exposed systematic inequalities along racial and socioeconomic lines. The impact on businesses has been profound and I believe we have yet to see the half of it. This is posing a real test of leadership for the C-suite, IT, HR and across all lines of business. Who will take on the challenge of empathetic and transparent leadership?

By David Smith June 18, 2020

IDG TECHtalk Voices

Navigating the new reality of working together, remotely

How our understanding of work and employee experience is changing

By David Smith May 22, 2020

The Digital Workplace

Shift your focus from technology acquisition to real solutions and outcomes

Enterprise buyers don't just want technology...they're looking for business solutions.

By David Smith October 1, 2019

The Digital Workplace

Focus on openness and culture when selecting collaboration technology

Enterprise planners have to ensure technology investments can integrate and work well with existing infrastructure investments.

By David Smith April 3, 2019

The Digital Workplace

Choosing the right collaboration technology for workplace connectivity

If they don’t involve the people and the critical processes they’re involved in, business decision-makers will fly blind when making technology decisions.

By David Smith March 1, 2019

The Digital Workplace

Unifying people and communications technology to drive better business outcomes

Any business process is essentially a series of collaborative events that take place between various internal and external actors. It's time enterprise planners realize this, and plan accordingly.

By David Smith December 10, 2018

The Digital Workplace

Enterprise connectivity requires community building conversational environments

Investments in workplace conversational environments have to be about people, connectivity and fostering a culture of collaboration.

By David Smith October 10, 2018

The Digital Workplace

Leverage video to boost digital workplace experiences

When evaluating video communications and collaboration solutions, don’t make decisions in a vacuum. Factor in the overall impact on the digital workplace and other technology investments and initiatives.

By David Smith August 2, 2018