David Smith

David Smith

David Mario Smith is founder and principal analyst at InFlow Analysis. Dave is a Gartner veteran of over 16 years and an IT industry professional with 20 years of experience in the collaboration and workplace technology markets, having helped thousands of enterprises with their collaboration and workplace strategies. Dave's career spans from being a senior analyst at Gartner to research director and lead analyst at Aragon Research.

Articles by David Smith

The path forward requires empathy and transparency in leadership
IDG TECHtalk Voices

The path forward requires empathy and transparency in leadership

We find ourselves in unprecedented times with a global pandemic and a heightened state of civic and social unrest that has exposed systematic inequalities along racial and socioeconomic lines. The impact on businesses has been profound and I believe we have yet to see the half of it. This is posing a real test of leadership for the C-suite, IT, HR and across all lines of business. Who will take on the challenge of empathetic and transparent leadership?
June 18, 2020
Leverage video to boost digital workplace experiences
The Digital Workplace

Leverage video to boost digital workplace experiences

When evaluating video communications and collaboration solutions, don’t make decisions in a vacuum. Factor in the overall impact on the digital workplace and other technology investments and initiatives.
August 2, 2018
Solving the communications signal-to-noise ratio
The Digital Workplace

Solving the communications signal-to-noise ratio

While enterprises cope with an overload of communications and collaboration applications, planners are being challenged to centralize on strategic platforms to meet the needs of a diverse workforce and improve productivity.
July 11, 2018
Conversational workspaces are the new face of enterprise collaboration
The Digital Workplace

Conversational workspaces are the new face of enterprise collaboration

We are shifting towards conversational environments, with newer interfaces, in what is emerging to be new conversational workspace platforms, that are being launched by a plethora of providers from startups to established collaboration players.
September 22, 2017
Develop a decision framework for enterprise chatbots and conversational experiences
The Digital Workplace

Develop a decision framework for enterprise chatbots and conversational experiences

Enterprise chatbots are critical for digital workplace transformation. They can access status and workflow data, perform tasks automatically, respond to text or voice commands, plan and schedule interactions, and contextualize events within internal and external business processes.
July 27, 2017
The growing impact of artificial intelligence on workplace collaboration
The Digital Workplace

The growing impact of artificial intelligence on workplace collaboration

AI and machine learning algorithms are increasingly being brought to bear on collaborative business workflows and processes for automation and to enable intelligent conversational experiences. There is a paradigm shift in digital workplace technologies and strategies to make enterprises more conversational and smarter.
June 16, 2017