Esteban.Herrera

Esteban Herrera is a partner and Global Leader of ISG Research with Information Services Group. He also leads ISG’s Latin America region. He is an outsourcing thought leader who is passionate about the opportunities of globalization and specialization in the industry.

A recognized speaker and author, Esteban has been published in numerous industry publications including MWorld and Directorship. He is a contributing author to the book, Information Services Group. His focus is for ISG Research to produce knowledge products that solve real business problems for clients. Through his involvement in hundreds of enterprise-size transformation initiatives, he has developed unique insight and the ability to ask the right questions to set an organization on the correct outsourcing path.

The opinions expressed in this blog are those of Esteban Herrera and do not necessarily represent those of IDG Communications Inc. or its parent, subsidiary or affiliated companies.

Articles by Esteban.Herrera

Informed Outsourcing

Digital done wrong

CIOs must understand that digital experiences start with the customer and work backwards into the enterprise.

By Esteban Herrera November 16, 2017

Informed Outsourcing

How application development and maintenance has become a loss leader

Agile, cloud, ready-to-buy platforms and other advances have eroded the status—and the margins—of application development.

By Esteban Herrera October 20, 2017

Informed Outsourcing

Turning the ship toward automation

Today's enterprises rely on their IT service providers to help them automate processes and get to market faster. But automation requires a whole new way of delivering services, which thrusts today's service providers into the midst of massive change. The way forward will depend on more than just new technology.

By Esteban Herrera February 2, 2017

Informed Outsourcing

Why offshoring doesn’t matter

The question of where in the world to source services is becoming increasingly irrelevant as automation takes on more and more of the work.

By Esteban Herrera October 21, 2016

Informed Outsourcing

Connectivity is the new currency

What is the key to digital business today? One word: connectivity.

By Esteban Herrera June 27, 2016

Informed Outsourcing

Cloud delivers on outsourcing’s promise—but results may vary

Can companies save money by going to the cloud? The unsatisfying answer is: it depends. The success of cloud initiatives has more to do with the art of how an enterprise promotes its adoption than any exact formula.

By Esteban Herrera June 7, 2016

Informed Outsourcing

The data says things are good for smaller IT service providers

The most recent numbers show smaller IT services providers are making their way in an outsourcing market upended by technology.

By Esteban Herrera May 26, 2016

Informed Outsourcing

The outsourcing industry has a new set of usual (and small) suspects

More and more large enterprises are outsourcing with small IT services providers because they are agile and because they aim to please. Competition is good for the industry and good for customers.

By Esteban Herrera April 6, 2016

Informed Outsourcing

How companies can counter bad H-1B visa program press

The H1-B visa issue found its way back into the public discourse. And, as usual, the press is not good for companies that use it. Here's what your firm can do.

By Esteban Herrera March 21, 2016

Informed Outsourcing

Why your transformation initiative will probably fail

Why do most transformation initiatives fail? Setting out on a change program without clear business outcomes is like setting out on a journey of 1,000 miles without a map.

By Esteban Herrera March 8, 2016