Esteban.Herrera

Esteban Herrera is a partner and Global Leader of ISG Research with Information Services Group. He also leads ISG’s Latin America region. He is an outsourcing thought leader who is passionate about the opportunities of globalization and specialization in the industry.

A recognized speaker and author, Esteban has been published in numerous industry publications including MWorld and Directorship. He is a contributing author to the book, Information Services Group. His focus is for ISG Research to produce knowledge products that solve real business problems for clients. Through his involvement in hundreds of enterprise-size transformation initiatives, he has developed unique insight and the ability to ask the right questions to set an organization on the correct outsourcing path.

The opinions expressed in this blog are those of Esteban Herrera and do not necessarily represent those of IDG Communications Inc. or its parent, subsidiary or affiliated companies.

Articles by Esteban.Herrera

Digital done wrong
Informed Outsourcing

Digital done wrong

CIOs must understand that digital experiences start with the customer and work backwards into the enterprise.
November 16, 2017
Informed Outsourcing

Turning the ship toward automation

Today's enterprises rely on their IT service providers to help them automate processes and get to market faster. But automation requires a whole new way of delivering services, which thrusts today's service providers into the midst of massive change. The way forward will depend on more than just new technology.
February 2, 2017
Why offshoring doesn’t matter
Informed Outsourcing

Why offshoring doesn’t matter

The question of where in the world to source services is becoming increasingly irrelevant as automation takes on more and more of the work.
October 21, 2016
Cloud delivers on outsourcing’s promise—but results may vary
Informed Outsourcing

Cloud delivers on outsourcing’s promise—but results may vary

Can companies save money by going to the cloud? The unsatisfying answer is: it depends. The success of cloud initiatives has more to do with the art of how an enterprise promotes its adoption than any exact formula.
June 7, 2016
How companies can counter bad H-1B visa program press
Informed Outsourcing

How companies can counter bad H-1B visa program press

The H1-B visa issue found its way back into the public discourse. And, as usual, the press is not good for companies that use it. Here's what your firm can do.
March 21, 2016
Why your transformation initiative will probably fail
Informed Outsourcing

Why your transformation initiative will probably fail

Why do most transformation initiatives fail? Setting out on a change program without clear business outcomes is like setting out on a journey of 1,000 miles without a map.
March 8, 2016
What problems are digital solutions solving?
Informed Outsourcing

What problems are digital solutions solving?

Going digital for digital's sake doesn't always deliver the kinds of benefits enterprises need. First, define the business problem, then tell me how technology can solve it.
February 26, 2016
Informed Outsourcing

What the (President) Fox has to say: Take a closer look at Mexico

Former president of Mexico Vicente Fox has a unique perspective on how politics and commerce play a part in the US-Mexico relationship and how that relationship affects the business services industry. In the second half of our conversation, I asked him what he thinks about the current state of things.
January 26, 2016
Informed Outsourcing

From orchestras to outsourcing

What do children's orchestras and outsourcing have to do with each other? Both can lead to opportunities for communities in developing nations.
October 27, 2015
Informed Outsourcing

What to ask when renegotiating an outsourcing agreement

Though outsourcing buyers don't always look forward to the contract renewal process, it can be a productive time to gauge the health of the relationship and evaluate the potential for performance improvements.
October 6, 2015
How to excel at outsourcing
Informed Outsourcing

How to excel at outsourcing

When we outsource, we like to think we are buying and selling technical solutions, but really we are buying and selling human ones. Companies that can remember the golden rule will get the most out of their sourcing relationships.
August 18, 2015