Informed Outsourcing Agile, cloud, ready-to-buy platforms and other advances have eroded the status—and the margins—of application development.
Informed Outsourcing Today's enterprises rely on their IT service providers to help them automate processes and get to market faster. But automation requires a whole new way of delivering services, which thrusts today's service providers into the midst of massive change. The way forward will depend on more than just new technology.
Informed Outsourcing Can companies save money by going to the cloud? The unsatisfying answer is: it depends. The success of cloud initiatives has more to do with the art of how an enterprise promotes its adoption than any exact formula.
Informed Outsourcing The most recent numbers show smaller IT services providers are making their way in an outsourcing market upended by technology.
Informed Outsourcing More and more large enterprises are outsourcing with small IT services providers because they are agile and because they aim to please. Competition is good for the industry and good for customers.
Informed Outsourcing The H1-B visa issue found its way back into the public discourse. And, as usual, the press is not good for companies that use it. Here's what your firm can do.
Informed Outsourcing Why do most transformation initiatives fail? Setting out on a change program without clear business outcomes is like setting out on a journey of 1,000 miles without a map.
Informed Outsourcing Going digital for digital's sake doesn't always deliver the kinds of benefits enterprises need. First, define the business problem, then tell me how technology can solve it.
Informed Outsourcing Former president of Mexico Vicente Fox has a unique perspective on how politics and commerce play a part in the US-Mexico relationship and how that relationship affects the business services industry. In the second half of our conversation, I asked him what he thinks about the current state of things.
Informed Outsourcing Former President of Mexico Vicente Fox is helping to grow the business services and outsourcing industries in Latin America. I spoke with him. Here is our Q&A.
Informed Outsourcing Times are changing, but not all IT organizations are changing with them. Make 2016 the year of updating your strategy with the world's new realities.
Informed Outsourcing Though outsourcing buyers don't always look forward to the contract renewal process, it can be a productive time to gauge the health of the relationship and evaluate the potential for performance improvements.
Informed Outsourcing When we outsource, we like to think we are buying and selling technical solutions, but really we are buying and selling human ones. Companies that can remember the golden rule will get the most out of their sourcing relationships.