Informed Outsourcing
Articles by Esteban.Herrera
Informed Outsourcing
How application development and maintenance has become a loss leader
Agile, cloud, ready-to-buy platforms and other advances have eroded the status—and the margins—of application development.
Informed Outsourcing
Turning the ship toward automation
Today's enterprises rely on their IT service providers to help them automate processes and get to market faster. But automation requires a whole new way of delivering services, which thrusts today's service providers into the midst of massive change. The way forward will depend on more than just new technology.
Informed Outsourcing
Why offshoring doesn’t matter
The question of where in the world to source services is becoming increasingly irrelevant as automation takes on more and more of the work.
Informed Outsourcing
Connectivity is the new currency
What is the key to digital business today? One word: connectivity.
Informed Outsourcing
Cloud delivers on outsourcing’s promise—but results may vary
Can companies save money by going to the cloud? The unsatisfying answer is: it depends. The success of cloud initiatives has more to do with the art of how an enterprise promotes its adoption than any exact formula.
Informed Outsourcing
The data says things are good for smaller IT service providers
The most recent numbers show smaller IT services providers are making their way in an outsourcing market upended by technology.
Informed Outsourcing
The outsourcing industry has a new set of usual (and small) suspects
More and more large enterprises are outsourcing with small IT services providers because they are agile and because they aim to please. Competition is good for the industry and good for customers.
Informed Outsourcing
How companies can counter bad H-1B visa program press
The H1-B visa issue found its way back into the public discourse. And, as usual, the press is not good for companies that use it. Here's what your firm can do.
Informed Outsourcing
Why your transformation initiative will probably fail
Why do most transformation initiatives fail? Setting out on a change program without clear business outcomes is like setting out on a journey of 1,000 miles without a map.
Informed Outsourcing
What problems are digital solutions solving?
Going digital for digital's sake doesn't always deliver the kinds of benefits enterprises need. First, define the business problem, then tell me how technology can solve it.
Informed Outsourcing
What the (President) Fox has to say: Take a closer look at Mexico
Former president of Mexico Vicente Fox has a unique perspective on how politics and commerce play a part in the US-Mexico relationship and how that relationship affects the business services industry. In the second half of our conversation, I asked him what he thinks about the current state of things.
Informed Outsourcing
What Does the (President) Fox Say? Take a Closer Look at Mexico
Former President of Mexico Vicente Fox is helping to grow the business services and outsourcing industries in Latin America. I spoke with him. Here is our Q&A.
Informed Outsourcing
5 principles that should already be part of your technology strategy
Times are changing, but not all IT organizations are changing with them. Make 2016 the year of updating your strategy with the world's new realities.
Informed Outsourcing
From orchestras to outsourcing
What do children's orchestras and outsourcing have to do with each other? Both can lead to opportunities for communities in developing nations.
Informed Outsourcing
What to ask when renegotiating an outsourcing agreement
Though outsourcing buyers don't always look forward to the contract renewal process, it can be a productive time to gauge the health of the relationship and evaluate the potential for performance improvements.
Informed Outsourcing
Do you really want to win that outsourcing deal?
When outsourcing service providers delight their customers, their work will sell itself.
Informed Outsourcing
An open letter to outsourcing service providers
To win business, service providers must differentiate, take risk and give their employees the chance to innovate.
Informed Outsourcing
7 things to do today to improve your outsourcing relationship
How to do the difficult work of harnessing human nature for outsourcing success.
Informed Outsourcing