Articles by Falk.Rieker
Financial Innovation
Financial Innovation
Why 2017 was pivotal for AI transformation in the financial industry
If fintech companies and banks want to stay competitive in 2018, in a market where technology will be the ultimate differentiator, there is no way around AI adoption.
Financial Innovation
Millennials, P2P payments and FinTechs: what banks should be watching in 2017
A 2016 CapGemini study found that customers believed that their banking experience had improved. They were, in general, happy about the experience they received at their retail banks - a credit to the investment and energy that has been put into transforming front end processes and services. Despite those gains, however, there were two worrying signs. Namely the younger generations –millennials – still scored low on customer experience and gains in customer experience didn’t translate into increased profit.
Financial Innovation
New game, new rules: 3 steps to secure your bank in the digital age
The cybersecurity risks facing banks come as a result of three key issues, all related to a bank’s most important asset: data.
Financial Innovation