Joel Pomales is an ITSM senior consultant and Service Management Lead. He has more than 10 years of experience in the field. He is passionate about his work, the ITSM industry and the inspiring conversations that occur in the community.
Joel believes that, at its core, ITSM is about continually changing and improving behavior and attitudes to achieve a common business goal. While there are many process frameworks, standards and tools out there to accomplish that, he says it's people who ultimately enable change. That's a common thread that he has seen in his work, and he likes to speak about that subject and help people with it.
There's a place for everything, and Joel doesn't believe in one thing over something else. He believes in using what's best to enable business outcomes.
Joel has a lot of fun doing what he does, and he likes to share that with people.
The opinions expressed in this blog are those of Joel Pomales and do not necessarily represent those of IDG Communications Inc. or its parent, subsidiary or affiliated companies.
Many IT shops don’t quite follow ITIL's proposed lifecycle flow. They “live” mostly in operations, and transition is performed poorly. But what would happen if we looked at ITIL's flow from another perspective?
To achieve an MVP (minimum viable product) state for IT service management (ITSM), focus on the services that directly provide value to your customers and execute on the requirements found in the ISO/IEC 20000 standard.