Thinking ITSM Many IT shops don’t quite follow ITIL's proposed lifecycle flow. They “live” mostly in operations, and transition is performed poorly. But what would happen if we looked at ITIL's flow from another perspective?
Thinking ITSM To achieve an MVP (minimum viable product) state for IT service management (ITSM), focus on the services that directly provide value to your customers and execute on the requirements found in the ISO/IEC 20000 standard.
Thinking ITSM These days, we have a wide range of IT Service Management frameworks and standards, all designed to help people solve business problems and help IT deliver value. But none of them will work if an essential element is missing. That element is management commitment.
Thinking ITSM Much has been said about understanding the value stream of a process. But have you stopped to consider the failure stream? This is Part 1 of a two-part series on how to use the value stream to better understand and enhance your understanding of the processes that support your IT services.