Business Technology Insights (by Forrester) Applying artificial intelligence and robotics to the customer journey is setting the stage for long-term digital transformation.
Business Technology Insights (by Forrester) The forward march of automation technologies – which include hardware (e.g. robots, digital kiosks), software (e.g. AI), and customer self-service (e.g. mobile ordering) – continues to reshape the world economy. Automation has already started to reshape every company's workforce, including yours.
Business Technology Insights (by Forrester) Advancements in artificial intelligence place additional classes of jobs – in white collar roles – at risk. Yet pessimists overstate their case. The revolution won’t happen overnight: Forrester predict that by 2027, automation will have a strong impact on employment – but it won’t reach the level of a job apocalypse.