Beyond ITSM With the excitement of a new version of ITIL (IT infrastructure library), there should be a resurgence of interest in ITSM (IT service management) as well.
Beyond ITSM When speaking to a number of currently successful CIOs, there are a few reoccurring attributes that exemplify the qualities needed to be a successful CIO in the future.
Beyond ITSM The CIO role requires an unusual ability to be both a big picture strategist and an execution oriented leader who can pay attention to details. It also helps to be surrounded by good people with a diverse skillset.
Beyond ITSM To be an innovator, IT needs to be engaged with the business, recommend solutions that help achieve business goals, and take the lead to ensure successful implementations and operations.
Beyond ITSM IT service management (ITSM) and IT infrastructure library (ITIL) have become the dominant approach and best practices for operational excellence in most IT organizations. Yet, I question why many organizations have implemented only 4 or 5 of the 26 defined ITIL 2011 best-practice processes given the strength and magnitude of guidance in the ITIL IT service life cycle. The front and back door of an IT organization is managing customers and suppliers so, even if you aren’t quite ready to build the IT organization of the future, these practices are equally as important as the more commonly implemented processes of change management and incident management.