Mark.Blanke

Contributor

Mark Blanke is the CEO of OwlPoint and is a practitioner and educator that champions the use of IT service management (ITSM) best practices to transform IT organizations into efficient and effective strategic assets for their companies. Blanke is an adjunct professor at the School of Management, Marketing and International Business at Kean where he teaches the relationship principles between business and IT, including project management and ITSM.

In 2008, Blanke’s conversations with fellow IT leaders inspired him to build an organization that leveraged his experience in helping IT organizations not only be more efficient, but also be better business partners.

Blanke has over 30 years of IT, consulting and executive experience across the spectrum of small businesses to the Global 500. He holds a master of science degree in telecommunication management from Stevens Institute of Technology as well as a bachelor of science in computer and information sciences from Temple University.

The opinions expressed in this blog are those of Mark Blanke and do not necessarily represent those of IDG Communications, Inc., its parent, subsidiary or affiliated companies.

Articles by Mark.Blanke

Revitalizing ITSM with a new ITIL framework
Beyond ITSM

Revitalizing ITSM with a new ITIL framework

With the excitement of a new version of ITIL (IT infrastructure library), there should be a resurgence of interest in ITSM (IT service management) as well.
May 4, 2018
Do you have what it takes to be a successful CIO?
Beyond ITSM

Do you have what it takes to be a successful CIO?

When speaking to a number of currently successful CIOs, there are a few reoccurring attributes that exemplify the qualities needed to be a successful CIO in the future.
December 11, 2017
What does it take to be a successful CIO?
Beyond ITSM

What does it take to be a successful CIO?

The CIO role requires an unusual ability to be both a big picture strategist and an execution oriented leader who can pay attention to details. It also helps to be surrounded by good people with a diverse skillset.
October 24, 2017
Where does innovation belong in the IT department?
Beyond ITSM

Where does innovation belong in the IT department?

To be an innovator, IT needs to be engaged with the business, recommend solutions that help achieve business goals, and take the lead to ensure successful implementations and operations.
September 6, 2017
Beyond ITSM

Two ITIL processes that will protect your existence

IT service management (ITSM) and IT infrastructure library (ITIL) have become the dominant approach and best practices for operational excellence in most IT organizations. Yet, I question why many organizations have implemented only 4 or 5 of the 26 defined ITIL 2011 best-practice processes given the strength and magnitude of guidance in the ITIL IT service life cycle. The front and back door of an IT organization is managing customers and suppliers so, even if you aren’t quite ready to build the IT organization of the future, these practices are equally as important as the more commonly implemented processes of change management and incident management.
June 9, 2017