Mark.Settle

Mark.Settle

Mark Settle is a seven-time CIO with broad business experience in the information services, enterprise software, consumer products, high-tech distribution, financial services and oil and gas industries. He has led IT organizations that supported the global operations of Fortune 500 companies, maintained the R&D infrastructure required for software product development, and hosted customer-facing delivery systems for commercial products and services.

Settle serves on the advisory boards of several Silicon Valley venture firms and pioneered the adoption of service management and cloud computing technologies in several large enterprises.

He currently serves as the CIO of Okta, a provider of cloud-based solutions for identity and mobility management.

The opinions expressed in this blog are those of Mark Settle and do not necessarily represent those of IDG Communications Inc. or its parent, subsidiary or affiliated companies.

Articles by Mark.Settle

Application proliferation – the lurking crisis
Truth from the Trenches

Application proliferation – the lurking crisis

There are literally thousands of SaaS applications that can be used to manage almost every aspect of a company’s internal operations. On a bad day it may seem as if your company has purchased all of them! Here are some tips on how IT organizations can provide responsible application oversight even in the absence of direct application ownership.
November 15, 2019
Information technology – what is it good for?
Truth from the Trenches

Information technology – what is it good for?

Technology fads come and go over time but the fundamental business benefits that IT can deliver remain the same. Any technology initiative that can produce dramatic improvements in process automation, data democratization or ease of use will materially improve the business credibility of your company’s IT team and likely enhance the career prospects of its leaders.
October 10, 2019
5-stage self-help program for confronting talent debt within your organization
Truth from the Trenches

5-stage self-help program for confronting talent debt within your organization

IT leaders bemoan the technical debt afflicting their core systems but rarely confront the talent debt afflicting their workforce. This self-help program enables leaders to accelerate the transition from denial to action in dealing with their talent debt issues.
September 4, 2019
How to establish a security culture within IT
Truth from the Trenches

How to establish a security culture within IT

It’s impossible to establish a security culture within a modern enterprise if it doesn’t already exist within IT. IT organizations should have pervasive and conspicuous security cultures that can serve as examples to all other parts of a corporation. Here are six management triggers that IT leaders can use to build such cultures.
July 23, 2019
Minimizing the distance between IT and your company’s paying customers
Truth from the Trenches

Minimizing the distance between IT and your company’s paying customers

Most IT organizations receive feedback from their company’s paying customers through functional teams that each possess a unique perspective regarding true customer needs. Establishing communication channels that promote more direct interactions with paying customers can improve IT’s business effectiveness and, in some cases, ensure its survival.
May 8, 2019
Managing enterprise application architectures in 2020: the game has changed!
Truth from the Trenches

Managing enterprise application architectures in 2020: the game has changed!

Enterprise architecture teams that attempt to rationalize and standardize employee engagement applications do so at their own peril. Their recommendations will likely be ignored and their roles as champions of technology innovation will be marginalized.
February 15, 2019
The new CIO playbook (psst…this works well for other IT leadership jobs, too)
Truth from the Trenches

The new CIO playbook (psst…this works well for other IT leadership jobs, too)

Newly appointed CIOs have a limited window of opportunity to establish the credibility and relationships they need to implement their change agendas. This playbook may not guarantee success, but it can go a long way towards reducing the risk of failure during the all-important first year on the job.
January 10, 2019
Managing your innovation pipeline
Truth from the Trenches

Managing your innovation pipeline

Successful innovation in a commercial enterprise is a matchmaking exercise that establishes a long-term marriage between a business opportunity and a new or emerging technology.
October 25, 2018
What job security lessons can CIOs learn from the NFL?
Truth from the Trenches

What job security lessons can CIOs learn from the NFL?

The on-the-job management challenges confronting CIOs and NFL coaches are very similar. Their average job tenures are similar as well. CIOs seeking to improve their personal job security might be well-advised to spend a little more time listening to ESPN during the upcoming NFL season and asking themselves if they’re committing any of the same mistakes plaguing the leaders of chronically underperforming NFL teams.
August 14, 2018
Secrets of managing really talented people
Truth from the Trenches

Secrets of managing really talented people

It’s the responsibility of senior leaders to ensure that talented individuals consciously acknowledge the scalability dilemma they are facing as a first step in turning them into true team managers.
June 28, 2018