Mark.Settle

Mark.Settle

Mark Settle is a seven-time CIO with broad business experience in the information services, enterprise software, consumer products, high-tech distribution, financial services and oil and gas industries. He has led IT organizations that supported the global operations of Fortune 500 companies, maintained the R&D infrastructure required for software product development, and hosted customer-facing delivery systems for commercial products and services.

Settle serves on the advisory boards of several Silicon Valley venture firms and pioneered the adoption of service management and cloud computing technologies in several large enterprises.

He currently serves as the CIO of Okta, a provider of cloud-based solutions for identity and mobility management.

The opinions expressed in this blog are those of Mark Settle and do not necessarily represent those of IDG Communications Inc. or its parent, subsidiary or affiliated companies.

Articles by Mark.Settle

Relationship advice for overworked and underloved IT leaders
Truth from the Trenches

Relationship advice for overworked and underloved IT leaders

An IT leader’s on-the-job life expectancy depends directly on the relationships he or she forms with business executives. This article shares relationship advice for overworked IT leaders who are seeking some love, or at least some respect, from their business counterparts.
February 22, 2017
IT management: two parts art, one part science
Truth from the Trenches

IT management: two parts art, one part science

It’s relatively easy to get the "science" of IT down. The real trick to becoming a successful IT leader is to master the "art" of the job. This is the first in a series of articles highlighting key takeaways from Mark's recently published book.
January 26, 2017
Truth from the Trenches

The world turned upside down: Conventional IT is rapidly becoming shadow IT

In a cruel twist of irony, the IT leaders who were once so highly critical of ‘shadow IT’ groups are now leading out-of-sight, out-of-mind IT organizations that are gradually slipping into the shadows of the day-to-day business of most modern enterprises. In roughly one decade, the world has turned upside down. Conventional IT organizations are becoming less visible, less powerful, less prestigious and less critical while the ‘shadow IT’ organizations of the past are increasingly regarded as technology pioneers and leaders.
July 19, 2016
Feature

Six pitfalls to Goldilocks service management

Service-driven IT has many benefits but they can be difficult to communicate to all functional groups, says Mark Settle, who may be left feeling the services on offer are not entirely suitable for their individual needs
November 4, 2012
Feature

Cloud report-2017

Cloud services are just gaining some traction now, but a diary page from Mark Settle's future shows how fundamentally they could change the way we run IT systems
July 16, 2012
Feature

The 3 challenges of mobility

CIOs are increasingly being asked to furnish their business's workforce with mobile devices. Former Visa CIO Mark Settle has some guidelines on how to do it.
October 24, 2011
Feature

Service management: lessons to be learned from the past

Poor leadership and communication can spoil even the best preparations when a strategy is put into practice. Former Visa IT boss Mark Settle uses an episode in the American Civil War to illustrate how plans in the server room can go wrong
August 16, 2011