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Articles by Mary K. Pratt
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The 7 new rules of IT leadership
The technology landscape is rapidly evolving — so too is the way IT chiefs should lead their organizations. Here’s which old rules of IT leadership are no longer relevant and what has replaced them.
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10 IT resolutions for 2023
IT leaders have big objectives for the upcoming year, from driving their organization’s missions to delivering continuous improvement.
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IT leaders’ top 12 takeaways from 2022
CIOs share insights on the lessons they’ve learned this year about the pace of business transformation, implementing value-oriented IT initiatives, and the benefits of a thriving workplace culture.
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Customer experience: 10 tips for a successful CX strategy
Customer experience (CX) has become a top priority for IT leaders, who must embrace a customer-centric mindset, develop cross-functional teams, and define the right KPIs to succeed.
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CIOs find big benefits in shift to human-centered design
Human-centered design is helping IT organizations develop high-value products and services faster and more cost-effectively by hitting closer to the mark on first delivery.
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5 ways to avoid IT purchasing regrets
Over half of organizations have experienced a high degree of regret over tech purchases made in the past two years. Here’s how to ensure your IT investments pay off.
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IT leaders take charge of customer experience
With customer experience (CX) a central tenet for successful digital transformation, IT leaders are evolving their organization’s CX capabilities to deliver impressive results.
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The rise of the revenue-generating CIO
IT leaders are increasingly looked to as C-suite entrepreneurs capable of contributing solutions aimed at top-line growth. Here’s how revenue-centric CIOs are getting it done.
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24 mistakes that make hiring IT talent harder
From failing to align hiring with business objectives to insisting on brand-name experiences, IT leaders too often put their organizations at a disadvantage in today’s tight talent market.
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12 things every CIO must get done in year one
The honeymoon phase for new CIOs is short. From listening tours to establishing an ally on the board, here’s how to set the stage for long-term success.
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What IT will look like in 2025
Forward-thinking CIOs are mapping out three-year plans that anticipate newly mainstreamed tech, blended teams, democratized IT, and more emphasis on integration, orchestration, and business results.
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4 steps for proving IT’s value to the business
CIOs have long struggled to effectively demonstrate the value of IT to their business colleagues. Now more than ever, it’s imperative that IT leaders learn how to do so.
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10 mistakes rookie CIOs make — and how to avoid them
From trying to change too much to underestimating the political nature of the role, IT leaders and advisors lend insights on what most often trips up first-time CIOs.
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The 6 most overhyped technologies in IT
IT leaders are not immune to infatuation with the promise of emerging tech. Here, CIOs share which technologies they believe are primed to underdeliver, offering advice on right-sizing expectations for each one.
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CIO 100 US: 10 award-winning manufacturing IT projects
Manufacturers are bridging the IT/OT divide with digital transformations that provide predictive maintenance, improved customer experiences, data-driven decision-making, and smarter supply chain operations.
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CIO 100 US: 7 award-winning financial services and insurance IT projects
The financial services and insurance industries are leading the way with digital tools that enhance customer experiences and automate business insights.
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CIO 100 US: 8 award-winning healthcare IT projects
Healthcare organizations are increasingly embracing digital initiatives to expedite evaluations, better share medical records, and improve patient care.
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CIO 100 US: 9 award-winning government IT projects
Public-sector agencies and institutions are turning to tech to streamline processes, facilitate scale and innovation, and improve the lives of those they serve.
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