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Articles by mbetts
Analysis
Robotic process automation market poised for explosive growth
Early experiments with robotic process automation are successfully cutting costs and achieving fast ROI. That will lead to a boom in full-scale deployments. Download a free Everest Group report to learn more.
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IT service providers get low marks on innovation
Everest Group study reveals surprisingly high levels of customer dissatisfaction with global IT service firms. Download the free research report to learn where and why IT service providers are failing.
Analysis
2 big mistakes CIOs make with digital strategy
The usual project- and budget-oriented approach to IT investment doesn’t work for today’s digital transformations, according to a Forrester Research report. To learn how to get digital transformation right, download this free 16-page report.
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How CRM buyers can negotiate the best deal
Avoid the risks of CRM software lock-in by choosing wisely the first time. Download this free IBISWorld procurement report that analyzes CRM vendors and pricing trends and learn how to get the best deal for your organization.
Analysis
Driving digital strategy with customer journey maps
Download this free Forrester Research report to learn how to optimize the customer experience by basing technology investment decisions on interactions from the customer’s point of view.
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6 strategies for becoming a digital business
Need to develop (or fix) a digital transformation plan? Download the free Forrester Research report “Digital Predator or Digital Prey?” to make sure your company is a survivor.
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6 ex-CIOs reveal lessons learned, biggest regrets
What if you could eavesdrop on the exit interviews of CIOs who recently left their roles? In a free report, from the Society for Information Management, former CIOs describe their career lessons and disappointments.
Analysis
IDC report: Streamline those ancient RFP templates
Antiquated RFP templates and overly complicated RFP processes aren’t meeting the needs of today’s digital enterprises, according to an IDC report for IT buyers. To learn more about IDC's recommendations for improving RFPs, download the free report today.
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