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Articles by mbetts
Analysis
Robotic process automation market poised for explosive growth
Early experiments with robotic process automation are successfully cutting costs and achieving fast ROI. That will lead to a boom in full-scale deployments. Download a free Everest Group report to learn more.
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IT service providers get low marks on innovation
Everest Group study reveals surprisingly high levels of customer dissatisfaction with global IT service firms. Download the free research report to learn where and why IT service providers are failing.
Analysis
2 big mistakes CIOs make with digital strategy
The usual project- and budget-oriented approach to IT investment doesn’t work for today’s digital transformations, according to a Forrester Research report. To learn how to get digital transformation right, download this free 16-page report.
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How CRM buyers can negotiate the best deal
Avoid the risks of CRM software lock-in by choosing wisely the first time. Download this free IBISWorld procurement report that analyzes CRM vendors and pricing trends and learn how to get the best deal for your organization.
Analysis
Driving digital strategy with customer journey maps
Download this free Forrester Research report to learn how to optimize the customer experience by basing technology investment decisions on interactions from the customer’s point of view.
Analysis
6 strategies for becoming a digital business
Need to develop (or fix) a digital transformation plan? Download the free Forrester Research report “Digital Predator or Digital Prey?” to make sure your company is a survivor.
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6 ex-CIOs reveal lessons learned, biggest regrets
What if you could eavesdrop on the exit interviews of CIOs who recently left their roles? In a free report, from the Society for Information Management, former CIOs describe their career lessons and disappointments.
Analysis
IDC report: Streamline those ancient RFP templates
Antiquated RFP templates and overly complicated RFP processes aren’t meeting the needs of today’s digital enterprises, according to an IDC report for IT buyers. To learn more about IDC's recommendations for improving RFPs, download the free report today.
Analysis
Report: CIOs neglect BPM in favor of trendier software
With the rush into data analytics and other hot technologies, business process management (BPM) systems don’t get much attention these days. That’s a missed opportunity, according to a Technology Evaluation Centers report.
Analysis
Report: Big data is doomed unless basic data management improves
Big-data projects will never meet expectations if the underlying data is inaccurate or missing. It’s time to fix the “dysfunctional cycle of data chaos,” says a report by TechVision Research.
Analysis
Essential CRM software features: A savvy buyer’s guide
This report (free for download by CIO.com Insiders) identifies the features that a modern CRM system should have – such as mobile access -- and warns against buying niche products that will be hard to integrate.
Analysis
On trend: ERP software gets modern data, mobile and social user interface
The user interface is one area where ERP software vendors are differentiating themselves, according to a Technology Evaluation Centers analyst. Buyers of ERP software should be looking for user interfaces that include data dashboards, mobile access and social networking.
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Study: Untamed analytics will take your business on a wild ride
The potential business benefits of data analytics are great, but the predictive models can also “go awry” and produce unintended consequences if underlying assumptions are faulty or outdated. Companies need a governance strategy to check their analytics applications for flaws.
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Preparing IT for the ‘gig economy’
In the next 10 years, companies will regularly tap into a vast pool of independent contractors on a pay-as-you-go basis, but CIOs need to get much more involved in setting up the secure IT connections to make it work, researchers say.
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How to profit from your company’s ‘data streams’
Your company probably generates a lot of real-time data from sensors and other events – data that could be producing new business revenue. This report offers tools to help you wring more value out of data you already produce.
Analysis
Millennials will accelerate Internet of Things action, IDC predicts
As digital natives become business decision-makers in the next few years, they will push for faster deployments of real-time, sensor-driven applications, IDC says. Watch IDC’s FutureScape webcast for more predictions about the Internet of Things.
Analysis
IDC predicts bad news for old-school IT as CEOs embrace digital transformation
CEOs are making the ‘digital transformation’ part of their business strategy, which means big changes for IT departments, according to IDC’s analysis. Watch the free IDC FutureScape webcast "Worldwide Digital Transformation 2016 Predictions" to learn more about this megatrend.rn
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IT shops will pass the cloud tipping point in 2016, survey finds
An IDG Enterprise survey of IT buyers indicates that, on average, more than half (56 percent) of a company's IT environment will be hosted in the cloud by the end of 2016, up from 44 percent today.
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