Enterprise Service Management How to enable the new work environment employees are requesting and facing the challenges of a changing IT landscape.
Enterprise Service Management Employees are most satisfied when being productive, so engage your IT workforce to make an impact on all the employees within the organization.
Enterprise Service Management One of the biggest challenges faced by organizations when implementing any type of enterprise service management strategy is with the process alignment and people. The recent World Cup tournament teaches us a thing or two about improving your service management efforts.
Enterprise Service Management With different signals around enterprise service management, it can be helpful to dig into what is the ‘why’ behind it…and why it will stick around even when the marketing hype around it is slightly easing down.
Enterprise Service Management Focus on values and relationships, be sure people have enough freedom and motivation to make the right choices and, ultimately, that will get you to that true service excellence environment.
Enterprise Service Management Agile sounds quite opposite to the strict ITIL processes, they can work together pretty well in IT service management.
Enterprise Service Management Service management professionals are dealing with a great challenge: Coping with a high demand of value delivery while more and more strategic parts of the service delivery are being outsourced. Strategic supplier management plays an important role in being able to cope with the challenge ahead.
Enterprise Service Management Enterprise service management is the application of ITSM concepts or ITIL to processes in different service departments across an organization.