Feature Global CIO Adriana Karaboutis is modernizing the utility’s data stack and digitizing its grid to transform National Grid into an ‘intelligent connected utility’ capable of integrating with a range of energy sources.
Feature The networking services company has turned to Amazon Connect to develop a cloud-based contact center geared for delivering enhanced customer service and reduced costs.
Feature The airlines’ digital customer service gives travelers access to live agents via the web when flight itineraries go awry, easing uncertainty and stress while driving significant cost savings.
Feature A complete overhaul of its ecommerce stack finds the outdoor recreational retailer poised to offer improved customer experiences and personalization just as it starts a push to open more physical stores.
Feature The wholesale tire distributor has overhauled its core integration layer to be 100% cloud-native in preparation to offer slick digital sales channels to B2B buyers tired of traditional call centers.
Feature The hazardous waste cleanup giant is deploying AI and RPA in Azure cloud and integrating data with its on-premises Waste Information Network.
Feature At San Diego Gas & Electric, digital transformation isn’t just a technology refresh but a wholesale change in its business, with speed gains afforded by the cloud being central to its strategy.
Feature Innovation labs are cropping up to enable enterprise CIOs to test a wide array of private 5G applications before rolling out the next-big thing in networking.
Feature The University of Alabama-Birmingham’s digital transformation is compounding what its scientific researchers can achieve. Systems that work in synergy with scientists is key, says CIO Dr. Curtis Carver.
Feature J&J Medical Devices is partnering with Microsoft on a surgical platform that marries AI with medical device data, but innovations aimed at digitally transforming healthcare face unique challenges.