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Articles by Stephanie Overby
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Customer-centric CIOs move beyond the SLA
Experience level agreements (XLAs) are gaining traction as key performance metrics for IT orgs delivering solutions to customers and employees alike. Here’s how to evolve your SLA strategy.
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9 investments CIOs should make before recession hits
In economic downturns, cost-cutting is essential. But so too is making the right IT investments, as IT can better position their organizations to weather lean times and come out ahead for the long run.
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7 ways CIOs can curb costs before recession hits
With CEOs anticipating recession, IT leaders need to take proactive steps by reassessing contracts, tech portfolios, projects lists, and job postings before CFOs come for their budgets.
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How to get on a board of directors: 10 tips for CIOs
IT leaders seeking board opportunities need to network, raise their profile, nurture their relationships, and pursue their passion to land the right board roles where they can have an impact.
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12 tips for achieving IT agility in the digital era
The pandemic has proved IT agility is an existential imperative. IT leaders versed with agile transformation share tips for speeding up IT’s ability to create business value and navigate change.
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Streamlining IT for agility
IT leaders share their experiences and advice for overhauling IT for speed, including cutting down on projects, shifting to product-based delivery, and spurring a cultural transformation.
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Reskilling IT for digital success in a tight talent market
IT leaders are upskilling IT staff in sought-after skills to support organizational transformations — and to improve employee retention. Here, CIOs share training strategies and lessons learned.
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Ukraine crisis puts global IT outsourcing on edge
IT leaders with service contracts in the region are working quickly to minimize impacts on their partners and projects, while the industry at large braces for price hikes and talent crunches across the globe.
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10 hard truths of change management
For IT, change is constant — so too is the need to assess, address, and reinforce your organization’s ability to adapt and transform.
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CIO change agents: Lessons from the front lines of IT transformations
Leading CIOs from the energy, financial, fashion, and fleet management sectors discuss how they changed their IT organizations to pave the way for business transformation.
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9 ways CIOs will fail to support hybrid work in 2022
The heroic work CIOs did in facilitating all-remote workplaces isn’t enough to tackle what’s next. Hybrid success requires the right investments, a new mindset, and widespread cultural changes.
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Trusted advisors: 8 tips for developing a dependable network
No CIO has all the answers. Strategic vendors, consultants, former colleagues, CIO peers — all can provide valuable counsel if you know how to develop advisory relationships that work.
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How to win over your board of directors
A 15-minute board presentation can make or break a promising career. Leaders offer CIOs advice meeting board needs and expectations and winning their lasting support and respect.
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Innovation vs. operations: A critical balancing act IT must master
The sweet spot between business innovation and operational excellence is elusive, but IT’s pandemic response has provided new skills and strategies for solving an age-old IT conundrum.
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15 SLA mistakes IT leaders still make
From treating service-level agreements as a one-time exercise to failing to establish escape clauses, IT leaders should avoid these pitfalls when partnering with IT service and cloud partners to drive business value.
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The hidden costs of outsourcing
Calculating the total cost of IT services has always been a challenge, but the changing nature of IT coupled with unexpected expenses revealed during the COVID-19 crisis could leave your organization exposed to even more surprises charges.
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11 steps to insourcing success
Thinking about insourcing currently outsourced IT work to cut costs or make good on a long-term strategic plan? Here’s how to do it right.
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6 tips for renegotiating service contracts
Tight times require a fresh look at existing contracts to see how costs can be curbed or new capabilities can be obtained — but a collaborative ‘win-win’ approach is your best bet.
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