Stephanie Overby

Contributing writer

Stephanie Overby is a regular contributor to CIO.com.

Articles by Stephanie Overby

10 early warning signs of IT outsourcing disaster
Feature

10 early warning signs of IT outsourcing disaster

The causes of IT outsourcing failure are numerous, but there are some common indicators of trouble that IT leaders can monitor and address before an outsourcing relationship goes off the rails.
March 14, 2018
Anatomy of an IT strategic plan in the era of digital disruption
Feature

Anatomy of an IT strategic plan in the era of digital disruption

To effectively support today’s IT-informed business strategies, CIOs must embrace new approaches to IT strategic planning that are more business-driven, flexible, and frequently revisited than in years past.
October 27, 2017
News Analysis

Digital transformation sparks sales of U.S. IT services abroad

America has become a key provider of digital technology services to the world. But future trade policies and increased global competition could curtail U.S. IT service providers’ business growth overseas.
June 7, 2017
Feature

Hurting for IT help? Hire a trained GI vet

One IT professional services firm is meeting increasing demand for U.S.-based skills by training military veterans in key IT domains, from business analysis to devops.
May 29, 2017
Don’t fear the robots, embrace the potential
Analysis

Don’t fear the robots, embrace the potential

Robotic process automation is not necessarily replacing human workers, but creating more capacity and the potential for employees to focus on higher-value activities.
May 5, 2017
IT leaders say current H-1B program works
Analysis

IT leaders say current H-1B program works

Corporate technology leaders worry that proposed H-1B visa changes will increase costs and scarcity for highly skill IT talent, according to Harvey Nash survey.
April 28, 2017
Trump’s H-1B reform resolves few questions
News

Trump’s H-1B reform resolves few questions

It’s unclear if the U.S. president’s latest order will, in fact, help American IT workers or lead to increased offshoring and automation.
April 20, 2017
Acquisition signals increasing role of AI in outsourcing
Analysis

Acquisition signals increasing role of AI in outsourcing

Genpact’s plan to purchase Rage Frameworks represents an evolution in IT automation and business process services – moving from improving back-office functions to enabling true digital transformation.
March 27, 2017
Slow growth ahead for IT outsourcing
News Analysis

Slow growth ahead for IT outsourcing

Political uncertainty, digital disruption, and continued competition could significantly slow IT services growth over the next three years.
March 21, 2017
RPA proving its transformational value at Deutsche Bank
Analysis

RPA proving its transformational value at Deutsche Bank

Robotic process automation has improved productivity and quality at Deutsche Bank. Robots are intended to augment the bank’s workforce, making employees happier and more efficient.
February 24, 2017
New accounting standards change the rules of IT leasing
News Analysis

New accounting standards change the rules of IT leasing

New reporting rules could make IT equipment leasing less attractive, but lessors may be more amenable to meet client demands or offer new value-added services to win over customers.
December 23, 2016
Grading our 2016 IT outsourcing predictions
News Analysis

Grading our 2016 IT outsourcing predictions

We predicted this was the year that security and integration challenges would become key considerations, companies would embrace robotic process automation and offshore captive models, and the IT outsourcing contracting process would become more agile and accommodating. Now it's time to revisit our predictions.
December 16, 2016
News

Major IT outsourcing acquisition will have mixed impact

Information Service Group’s purchase of competitor Alsbridge creates a larger, more well-rounded outsourcing advisory, but will also reduce competitive pricing leverage for clients.
December 2, 2016
How blockchain can benefit IT outsourcing providers
News Analysis

How blockchain can benefit IT outsourcing providers

IBM and Bank of Tokyo say they’ve developed a smart contract prototype to manage their IT services engagement on a blockchain. Here’s why IT outsourcing deals may be a low-risk proving ground for multiparty blockchain applications.
October 14, 2016
Why automation doubles IT outsourcing cost savings
News Analysis

Why automation doubles IT outsourcing cost savings

New research analyzes automation’s impact on the IT outsourcing market, revealing double-digit productivity improvements and specific cost reductions between 14 percent and 28 percent.
September 30, 2016
Controversial H-1B bill pulled from House committee
News Analysis

Controversial H-1B bill pulled from House committee

The U.S. House Judiciary Committee has halted its plan to take up an increasingly controversial H-1B bill. It had been set for a committee vote yesterday.
September 15, 2016
Why outsourced call center roles are coming back onshore
News Analysis

Why outsourced call center roles are coming back onshore

A shift in focus from cost containment to customer experience and advanced technology adoption is causing more enterprises to move more contact center roles onshore, according to recent research by the Everest Group
August 12, 2016
U.S. IT employment grows, with IT services jobs leading the way
Feature

U.S. IT employment grows, with IT services jobs leading the way

CompTIA labor data indicates that digital transformation will drive employment, automation will have a greater impact on U.S. jobs than offshoring and IT outsourcing job growth will outpace corporate IT roles.
July 29, 2016
Should CIOs be chief robot wranglers?
News Analysis

Should CIOs be chief robot wranglers?

Business Robotic Process Automation (RPA) initiatives can yield huge returns. But bypassing IT can create even bigger risks. Why CIOs need to take a greater role in RPA.
July 26, 2016
How IT outsourcing customers should prepare for HPE-CSC merger
News Analysis

How IT outsourcing customers should prepare for HPE-CSC merger

The merger between HPE’s enterprise services business and CSC may or may not help solve those providers’ problems, but there are steps customers can take to make sure the huge ‘spin-merger’ works out in their favor.
July 8, 2016
How to embrace the benefits of shadow IT
How-To

How to embrace the benefits of shadow IT

By making shadow IT a bad word, CIOs are ignoring the benefits of what are business-aligned systems and missing an opportunity to build a cohesive strategy and governance system that includes all the technology systems in an enterprise. Here’s how to better identify, manage and take advantage of business-procured IT.
June 2, 2016