Stephanie Overby

Contributing writer

Stephanie Overby is a regular contributor to CIO.com.

Articles by Stephanie Overby

How to embrace the benefits of shadow IT
How-To

How to embrace the benefits of shadow IT

By making shadow IT a bad word, CIOs are ignoring the benefits of what are business-aligned systems and missing an opportunity to build a cohesive strategy and governance system that includes all the technology systems in an enterprise. Here’s how to better identify, manage and take advantage of business-procured IT.
June 2, 2016
The CIO’s guide to smarter vendor negotiation
Feature

The CIO’s guide to smarter vendor negotiation

Negotiating deals with IT vendors is never easy, but it is a skill you can learn. Experts in the art of negotiating say it’s important to understand the vendor’s pain points, look out for hidden costs and keep your emotions in check.
May 11, 2016
Why your outsourcers’ cost of living adjustments don’t work
News Analysis

Why your outsourcers’ cost of living adjustments don’t work

Cost of living increases are intended to keep IT outsourcing staff happy and working hard on your account. However, only a fraction of the money makes it into the pockets of those workers. Here are three ways to fix that.
May 3, 2016
4 ways to apply SLAs to shadow IT
How-To

4 ways to apply SLAs to shadow IT

IT can harness the power of shadow IT services and solutions and mitigate associated risks by wrapping formal SLAs around them.
April 20, 2016
Opportunities and risks in 5 global outsourcing locations
News Analysis

Opportunities and risks in 5 global outsourcing locations

A look at some of the key trends impacting IT and business process outsourcing locations around the globe—from U.S. veterans entering the IT outsourcing talent pool to currency fluctuations in China and Latin America to the geopolitical situation in Ukraine.
April 8, 2016
Mobile-only banking startup bets on bots
News Analysis

Mobile-only banking startup bets on bots

Companies are implementing artificial intelligence technology for customer service. Here’s a look at how Atom Bank is incorporating WDS Virtual Agent software from Xerox into its mobile app to solve customer issues.
April 5, 2016
Should you outsource vendor management?
News Analysis

Should you outsource vendor management?

Outsourcing the management of outsourcers has been a controversial approach in the past, but the increased demands of IT service management may be too much for some IT groups to handle themselves.
March 21, 2016
IT outsourcing customers cling to cost-savings mindset
News Analysis

IT outsourcing customers cling to cost-savings mindset

IT leaders continue to focus on cost containment with their IT service deals, but in today’s business environment companies will have to spend money to save money, according to KPMG’s David Brown.
March 15, 2016
How captive centers can drive digital transformations
How-To

How captive centers can drive digital transformations

The majority of global in-house centers are in the early stages of digital service delivery maturity, but they’re poised to bring greater value to enterprise transformation.
February 22, 2016
Transformational CIOs juggle innovation and operations
Feature

Transformational CIOs juggle innovation and operations

Our exclusive 2016 State of the CIO research reveals that the CIO role is growing more critical to the business and more complex to inhabit, as top IT executives simultaneously battle cybersecurity threats, increasing business demands and challenges to their control.
February 3, 2016
6 outsourcing questions to ask during an M&A
News Analysis

6 outsourcing questions to ask during an M&A

Merger and acquisition activity is at record levels, requiring selling companies to renegotiate outsourcing arrangements for their divested entities.
January 29, 2016
How robotic process automation threatens workers today
News Analysis

How robotic process automation threatens workers today

IT workers are concerned about how implementing robotic automation will add to their workload right now more than they are worried about someday losing their jobs to robots.
January 5, 2016
10 outsourcing trends to watch in 2016
News Analysis

10 outsourcing trends to watch in 2016

Experts expect a number of shifts in the IT outsourcing industry in 2016. Some of these shifts include a focus on hyper-speed deal making, new multi-sourcing headaches, more man-machine collaboration and more.
December 29, 2015
News Analysis

IT outsourcing year in review: Grading our 2015 predictions

We predicted that this was the year that IT outsourcing companies would welcome standardization, outcome-based contracts would finally take hold and RFPs would become a thing of the past. Now it's time to grade those and the rest of our predictions.
December 24, 2015
IT pros don’t fear rise of the robots
News Analysis

IT pros don’t fear rise of the robots

IT professionals are more likely to view robotics and other automation as an asset that can free them up from menial tasks than a threat to their jobs, according to a recent survey.
December 11, 2015
How to get the most out of an IT outsourcing vendor visit
How-To

How to get the most out of an IT outsourcing vendor visit

In the rush to seal deals and keep costs low, IT outsourcing customers are skipping a critical due-diligence step in selecting an IT services provider, conducting site visits. Here’s how to do it right.
November 24, 2015
How to manage a multi-vendor cloud environment
Feature

How to manage a multi-vendor cloud environment

For many IT organizations, a hybrid IT environment made up of multiple cloud and on-premises applications is inevitable. But it requires new people, processes and systems to manage effectively. HotLink CEO Lynn LeBlanc shares experiences from her customers' early efforts.
November 16, 2015
News Analysis

7-Eleven takes a big gulp of customer data

The ubiquitous convenience store chain updates its loyalty program from punch cards to a mobile app for super-frequent patronsu2029.rn
October 30, 2015
Federal IT outsourcing spend alarmingly poorly managed
News Analysis

Federal IT outsourcing spend alarmingly poorly managed

The U.S. government is leaving billions of dollars on the table due to poorly managed and duplicative IT outsourcing deals, according to a recent report by the Government Accountability Office.
October 30, 2015
Why Uganda is an up-and-coming IT outsourcing option
News Analysis

Why Uganda is an up-and-coming IT outsourcing option

Strong English language capabilities, low costs and attrition, and a stable and supportive government give Uganda potential as the latest offshore outsourcing alternative in Africa.
October 19, 2015
How digital transformation is disrupting IT outsourcing
Feature

How digital transformation is disrupting IT outsourcing

Brad L. Peterson, partner and co-leader of the business and technology sourcing practice of law firm Mayer Brown, discusses how new digital services are disrupting the IT outsourcing industry and what this means in terms of how outsourcing contracts must evolve.
October 9, 2015
HP and IBM rated top IT outsourcing service providers
News Analysis

HP and IBM rated top IT outsourcing service providers

HP and IBM have received the highest industry Net Promotor Scores, meaning IT outsourcing customers are much more likely to recommend them than other service providers.
October 6, 2015
Why enterprise digital transformation efforts stall
News Analysis

Why enterprise digital transformation efforts stall

Most enterprises are likely to hit a roadblock after the initial stage of digital adoption. Everest Group calls this phenomenon the ‘digital trough.’
September 18, 2015
Is Vietnam a viable offshore outsourcing alternative?
Feature

Is Vietnam a viable offshore outsourcing alternative?

Although much smaller than India, Vietnam is emerging as an attractive option for IT service buyers seeking niche solutions. One of the first software testing providers to set up shop there shares some thoughts on this emerging market.
August 24, 2015
IT customers slow to embrace outsourced DevOps
News Analysis

IT customers slow to embrace outsourced DevOps

While enterprises are experimenting with new DevOps application delivery methods, they’re not yet convinced that their IT service providers can help with the transformation.
August 7, 2015
4 ways to cut application development and maintenance costs
How-To

4 ways to cut application development and maintenance costs

Adopting a managed services or fixed-fee approach for application work can yield significant savings. But IT organizations that rely on staff augmentation can also cut costs through proactive management.
July 24, 2015
Why the IT outsourcing model is moving away from manic multisourcing
Feature

Why the IT outsourcing model is moving away from manic multisourcing

The prevailing IT outsourcing model has shifted from a single provider approach to managing a host of best-of-breed vendors. But the pendulum may have shifted too far in the direction of multisourcing as IT leaders now try to get a handle on their outsourcing portfolios.
July 16, 2015
Top 5 factors driving domestic IT outsourcing growth
Feature

Top 5 factors driving domestic IT outsourcing growth

Despite insourcing efforts, the expansion of nearshore centers is not necessarily taking work away from offshore locations. Eric Simonson of the Everest Group discusses the five main drivers responsible for the rise in domestic outsourcing, why Indian providers dominate the domestic landscape and more.
July 10, 2015
How to structure an outsourced IT project for less risk, more leverage
How-To

How to structure an outsourced IT project for less risk, more leverage

Large-scale IT outsourcing deals are doomed to fail if you don’t structure the project properly. Therefore, it’s imperative that during the negotiating and contracting phase you lay the groundwork to mitigate the risks and maintain leverage.
June 19, 2015
5 ways to future-proof your cloud computing deals
News Analysis

5 ways to future-proof your cloud computing deals

It pays to future-proof cloud contracts, making sure the deal you sign today is aligned with evolving business needs. Here are five terms SaaS buyers should insist on when making new deals.
May 15, 2015
News Analysis

How Aflac put claims processing in the fast lane

Aflac, an insurer with $120 billion in assets, can now receive, process and pay most individual claims in just one business day, thanks to streamlined IT systems.rn
May 12, 2015
IT outsourcing deal values hit 10-year low
News

IT outsourcing deal values hit 10-year low

Amid increasing automation and decreasing prices, the IT outsourcing industry has just recorded its worst first quarter in terms of annual contract value of deals awarded since 2004. However, the current slowness is not necessarily a negative thing.
May 1, 2015