Stephanie Overby

Contributing writer

Stephanie Overby is a regular contributor to CIO.com.

Articles by Stephanie Overby

Feature

Building IT for worst-case scenarios

The World Bank overhauls IT so it's better prepared to do business in global hotspots where war, disease and poverty may be among the challenges of everyday life.
March 30, 2015
Why companies opt to insource for IT innovation
Feature

Why companies opt to insource for IT innovation

IT outsourcing customers are increasingly demanding IT innovation and will either look to providers to deliver real business outcomes or take their innovation-related business back in-house to run themselves.
March 16, 2015
How an Outsourcing Contract Can Boost IT Service Provider Performance
How-To

How an Outsourcing Contract Can Boost IT Service Provider Performance

IT Outsourcing customers look to service providers to cut costs and improve efficiency, in addition there is the increasing expectation for providers to also deliver business results. Here are some secrets to using your outsourcing contract to set goals and reinforce service levels to link supplier profitability to business objectives.
February 10, 2015
The Hidden Dangers of Short-Term Outsourcing Deals
News Analysis

The Hidden Dangers of Short-Term Outsourcing Deals

Think it's easy to get out of a short deal when you want to switch outsourcing providers? Think again. Exits from short deals can be costly, time-consuming and disruptive.
January 16, 2015
10 Outsourcing Trends to Watch in 2015
News Analysis

10 Outsourcing Trends to Watch in 2015

IT outsourcing experts tell CIO.com what to expect in the year ahead. If they're correct, 2015 could bring better business outcomes, billions in renegotiation, the end of the RFP, and -- wait for it -- cloud robots.
January 5, 2015
News Analysis

Retailer Takes Control of Its Cloud

Chico's curbs its use of Amazon Web Services to get more say in how servers are tuned and configured with smaller provider called Contegix.rn
December 26, 2014
2014 IT Outsourcing in Review: Grading Our Predictions
News Analysis

2014 IT Outsourcing in Review: Grading Our Predictions

Last year, we predicted that smart machines would radically alter outsourcing, insourcing would increase and cloud computing would come down to earth. Now it's time to grade those and the rest of our predictions.
December 19, 2014
News Analysis

New IT outsourcing model boosts bottom line

Spinoffs, buyouts, divestitures and focused acquisitions improve operating margins and bolster the bottom line for IT service providers -- and their customers.
December 5, 2014
How to build a better IT outsourcing benchmarking process
How-To

How to build a better IT outsourcing benchmarking process

As customers look to take advantage of a competitive IT outsourcing market, benchmarking is more important than ever. Service providers and customers are exploring ways to build a better benchmarking process that will benefit all parties.
November 10, 2014
Number of New IT Outsourcing Deals Hits All-Time High
News Analysis

Number of New IT Outsourcing Deals Hits All-Time High

The multisourcing trend continues in an increasingly competitive market while government spending on outsourcing now outpaces that of the private sector, according to a report by outsourcing consultancy Information Services Group.
October 31, 2014
IT Outsourcing Market Far From Stable
News Analysis

IT Outsourcing Market Far From Stable

IT services deal activity was steady in the second quarter, but the IT and business process outsourcing industry is undergoing significant shifts as customers fire existing providers, ink shorter deals and embrace emerging technologies.
September 19, 2014
News Analysis

How New CEO Vishal Sikka Can Reinvent Infosys

IT outsourcing industry observers have advice for new CEO Vishal Sikka. They suggest Infosys' first outsider CEO make some bold changes to reposition the Indian company in the IT services market.
August 15, 2014
IT Outsourcing Customers Mad as Hell, Ready to Walk
News Analysis

IT Outsourcing Customers Mad as Hell, Ready to Walk

IT outsourcing customers are demanding more from their providers and consider showing the door to those who can't move up the value chain of IT services, according to recent survey.
August 5, 2014
The CIO and CMO Perspective on Big Data
Feature

The CIO and CMO Perspective on Big Data

CMOs now command more of the tech budget than any other executive outside of the CIO. With big data being one of the main drivers of technology spending, a strong relationship between IT and marketing is critical to business success.
August 5, 2014
News Analysis

IT Outsourcing Provider Infosys Gets Facelift With New CEO

Indian outsourcing provider Infosys is making some fundamental changes, starting with appointing a new CEO, to transform itself and regain its prominence in the offshore IT services industry. However, it will take more than a new CEO to transform the company.
June 20, 2014
Feature

Why CIOs Should Look to Startups

Red Robin CIO Chris Laping meets with venture capitalists to seek out his next source of cloud-enabled competitive advantage.
May 27, 2014
News

Are Managed Services the ‘Holy Grail’ for App Outsourcing?

A managed service approach to application development and maintenance seems like a win-win for outsourcing customers and providers. But how do you make it work? Steven Kirz, principal with outsourcing consultancy Pace Harmon, talks about what a successful managed service deal looks like.
May 9, 2014
Tip

Analytics Give HR an Early Warning System

Payroll processor ADP deployed predictive analytics internally to improve HR decision-making, identify future talent gaps and reduce attrition, says CIO Mike Capone.
April 28, 2014
Feature

How to Negotiate a Collaborative Outsourcing Deal

You say you want more from your IT outsourcing service provider, yet you fall back on the same old negotiating tactics. To find out how to develop a more collaborative relationship with service providers, CIO.com talked Kate Vitasek, who wrote the book on the subject.
April 25, 2014
News

Mobile Emergency Response App Keeps College Ready for Crisis

A mobile app for smartphones and tablets delivers step-by-step procedures for responding to incidents from hurricanes to on-campus shooters, serving as Cliffs Notes for Miami-Dade College faculty and staff facing crisis situations.
February 28, 2014
News

8 Tips to Deal With Liability When Outsourcing to Multiple IT Vendors

Parceling out an IT services portfolio among a number of vendors is the new normal for IT outsourcing. However, these multi-sourcing arrangements are complicated -- if things go wrong there's no single provider to blame. Here are eight steps you can take to manage liability in a multi-sourced environment.n
February 21, 2014
News

So Long IT Specialist, Hello Full-Stack Engineer

GE Capital is rethinking the way it does IT and looking to well-rounded technology professionals to keep pace in a fast-changing business environment.
February 14, 2014
News

Shout.tv Live Events App Ready for Prime Time

Shout.tv wanted to attract millions of fans of sports and other live events to play sponsored trivia games for cash and prizes. But each game was like a DDoS attack on its data centers. As a solution, the company turned to a distributed database management system called NuoDB.
January 31, 2014
Feature

Red Hat Takes Customer Service to Next Level With Predictive Analytics

Red Hat's core business isn't software. It's actually customer service, and in order to take it to the next level the company turned to a domestic outsourcing provider to solve customer problems before they happen using predictive big data analytics.
January 29, 2014
News

Are Rival Partnerships the Future of IT Outsourcing?

HCL and CSC, companies that have often competed for customers, have teamed to focus on legacy application modernization and cloud hosting. Could partnerships formed by rivals prove more valuable than mega-acquisitions as IT outsourcing providers respond to changing market dynamics?
January 23, 2014
News

5 Hybrid IT Roles Your Business Needs to Succeed in 2014

This year, the ability to simply configure and run a server or develop software in isolation won't be enough. Employers will aggressively pursue workers with multi-dimensional talent -- combinations of technology, domain, business, process and people skills.
January 22, 2014