Feature The World Bank overhauls IT so it's better prepared to do business in global hotspots where war, disease and poverty may be among the challenges of everyday life.
Feature IT outsourcing customers are increasingly demanding IT innovation and will either look to providers to deliver real business outcomes or take their innovation-related business back in-house to run themselves.
Feature A software maker and a food and recipe website turned to Romania for IT outsourcing. Here’s a look at how TechSmith and Yummly are successfully outsourcing with Gemini Solutions.
Feature Club Premier uses a data mart and analytics to help partners send targeted promotional offers to the customers most likely to respond.
How-To IT Outsourcing customers look to service providers to cut costs and improve efficiency, in addition there is the increasing expectation for providers to also deliver business results. Here are some secrets to using your outsourcing contract to set goals and reinforce service levels to link supplier profitability to business objectives.
News Last year was one of the strongest ever for the IT services industry, but providers will have to make changes to thrive in the current buyers’ market.
News Analysis Think it's easy to get out of a short deal when you want to switch outsourcing providers? Think again. Exits from short deals can be costly, time-consuming and disruptive.
News Analysis IT outsourcing experts tell CIO.com what to expect in the year ahead. If they're correct, 2015 could bring better business outcomes, billions in renegotiation, the end of the RFP, and -- wait for it -- cloud robots.
News Analysis Last year, we predicted that smart machines would radically alter outsourcing, insourcing would increase and cloud computing would come down to earth. Now it's time to grade those and the rest of our predictions.
News Analysis Spinoffs, buyouts, divestitures and focused acquisitions improve operating margins and bolster the bottom line for IT service providers -- and their customers.
News Analysis At Westinghouse, developers work slowly and steadily to avoid bugs in mobile apps used for testing the nuclear power plants that the company builds for electricity providers around the world.
How-To As customers look to take advantage of a competitive IT outsourcing market, benchmarking is more important than ever. Service providers and customers are exploring ways to build a better benchmarking process that will benefit all parties.
News Analysis The multisourcing trend continues in an increasingly competitive market while government spending on outsourcing now outpaces that of the private sector, according to a report by outsourcing consultancy Information Services Group.
News Analysis Big Data tools to combine internal and external information helps determine how to counteract the marketing muscle of Home Depot and Lowe's.rn
How-To With more cloud IT services in play, traditional IT has lost relevancy. Here are five tips for successfully transforming IT into a process-driven organization.
Feature Progressive Insurance deploys open-source data analytics software to optimize its ad strategy to drive new customers to its website to buy a policy.
How-To Follow these steps when negotiating your IT services contract to reduce the impact of disagreements — and potential litigation — on your business.
News Analysis IT services deal activity was steady in the second quarter, but the IT and business process outsourcing industry is undergoing significant shifts as customers fire existing providers, ink shorter deals and embrace emerging technologies.
News Analysis IT outsourcing industry observers have advice for new CEO Vishal Sikka. They suggest Infosys' first outsider CEO make some bold changes to reposition the Indian company in the IT services market.
News Analysis IT outsourcing customers are demanding more from their providers and consider showing the door to those who can't move up the value chain of IT services, according to recent survey.
Feature CMOs now command more of the tech budget than any other executive outside of the CIO. With big data being one of the main drivers of technology spending, a strong relationship between IT and marketing is critical to business success.
Feature GE Capital, Procter & Gamble and other winners of our 27th annual CIO 100 awards say big data brings IT a chance to break new ground in generating revenue and improving customer experience.
Analysis Insurer Bankers Financial wins a CIO 100 award for a new system that helps sales agents generate more accurate quotes that customers are more likely to accept.
How-To In today's complex outsourcing world, IT leaders need to learn how to manage the evolving legal, privacy and compliance issues of SMAC contracts.
How-To SMAC (social, mobile, analytics and cloud services) technologies are complicating an already complex IT services value chain. Here's how to tame this multisourcing beast.rn
News Analysis Indian outsourcing provider Infosys is making some fundamental changes, starting with appointing a new CEO, to transform itself and regain its prominence in the offshore IT services industry. However, it will take more than a new CEO to transform the company.
News A new study from the Everest Group reports that most global in-house offshore centers deliver more savings than offshore outsourcing.
News Benchmarking can pit you against your IT outsourcing supplier on prices. Here are five friendlier alternatives to keep costs competitive and your relationship positive.
News A managed service approach to application development and maintenance seems like a win-win for outsourcing customers and providers. But how do you make it work? Steven Kirz, principal with outsourcing consultancy Pace Harmon, talks about what a successful managed service deal looks like.
Tip Payroll processor ADP deployed predictive analytics internally to improve HR decision-making, identify future talent gaps and reduce attrition, says CIO Mike Capone.
Feature You say you want more from your IT outsourcing service provider, yet you fall back on the same old negotiating tactics. To find out how to develop a more collaborative relationship with service providers, CIO.com talked Kate Vitasek, who wrote the book on the subject.
News It's been business as usual for IT outsourcing providers in Ukraine, though the ongoing military and political uncertainty has had a public relations impact.
Feature DirecTV's new enterprise system offers sales agents a whole view of the customer -- and real-time guidance to close deals.
News Analysis The increasing threat and possibility of further violence in Ukraine is likely to impact its growing IT outsourcing industry. The current tensions threaten service delivery both in the short- and long-term.
Feature McKee Foods, maker of Little Debbie snacks, turned to Workday's cloud-based human capital management and payroll software. The switch helped it analyze data for decision-making, save money and better survive a snack industry shakeup.
News A mobile app for smartphones and tablets delivers step-by-step procedures for responding to incidents from hurricanes to on-campus shooters, serving as Cliffs Notes for Miami-Dade College faculty and staff facing crisis situations.
Feature With divestitures on the rise, CIOs at Hess, DuPont and other companies that are selling off pieces of the business must rip apart deeply integrated systems.
News Parceling out an IT services portfolio among a number of vendors is the new normal for IT outsourcing. However, these multi-sourcing arrangements are complicated -- if things go wrong there's no single provider to blame. Here are eight steps you can take to manage liability in a multi-sourced environment.n
News GE Capital is rethinking the way it does IT and looking to well-rounded technology professionals to keep pace in a fast-changing business environment.
News Analysis It's not just cheaper prices pushing down IT outsourcing contract values. The 'new normal' for outsourcing presents risks and opportunities for customers and IT service providers.
News Shout.tv wanted to attract millions of fans of sports and other live events to play sponsored trivia games for cash and prizes. But each game was like a DDoS attack on its data centers. As a solution, the company turned to a distributed database management system called NuoDB.
Feature Red Hat's core business isn't software. It's actually customer service, and in order to take it to the next level the company turned to a domestic outsourcing provider to solve customer problems before they happen using predictive big data analytics.
News HCL and CSC, companies that have often competed for customers, have teamed to focus on legacy application modernization and cloud hosting. Could partnerships formed by rivals prove more valuable than mega-acquisitions as IT outsourcing providers respond to changing market dynamics?
News This year, the ability to simply configure and run a server or develop software in isolation won't be enough. Employers will aggressively pursue workers with multi-dimensional talent -- combinations of technology, domain, business, process and people skills.