Stephanie Overby

Contributing writer

Stephanie Overby is a regular contributor to

Articles by Stephanie Overby


5 Hybrid IT Roles Your Business Needs to Succeed in 2014

This year, the ability to simply configure and run a server or develop software in isolation won't be enough. Employers will aggressively pursue workers with multi-dimensional talent -- combinations of technology, domain, business, process and people skills.
January 22, 2014

10 IT Outsourcing Trends to Watch in 2014

IT outsourcing experts tell what to expect in the year ahead. And if they're right, this could be the year customers -- and a few robots -- take greater control of the IT outsourcing space.
January 17, 2014

What’s Next for India’s Outsourcing Industry? talked to Som Mittal, departing president of India's National Association of Software and Services Companies, about immigration policy and protectionist politics in the U.S., political and economic instability at home, and what the future holds for the Indian IT services industry.
January 7, 2014

2013 IT Outsourcing Year in Review: Grading Our Predictions

Last year, we predicted that 2013 would be the year that outsourcing governance finally grew up. We said outsourcing customers would take the reins with do-it-yourself deals. And we forecasted that local support would be a critical differentiator for service providers. Now it's time to see how those predictions panned out.
December 20, 2013

How to Get Your Documents Under Control

An events-planning business moves from a time-consuming, manual process for creating documents to one that uses HP Relate templates.
December 19, 2013

Seattle Seahawks Score With Line-Busting Mobile POS Systems

Major sporting events have one thing in common: long lines everywhere. For the Seattle Seahawks, those lines at its souvenir shop were costing it game-day revenue. The team's IT specialist architected a winning game plan that starred a mobile point-of-sale system that kept the lines moving.
December 13, 2013

Call Centers Suffer From Big Data Overload

Nearly half of all contact centers consistently collect and report on metrics that they never use to improve the customer experience, according to a new survey.
December 2, 2013

Self-Service IT Catches On

Cloud-based software for the IT help desk turns out to be useful in departments outside of IT, too.
October 28, 2013
News Analysis

Lukewarm Global IT Outsourcing Market Heats Up in Third Quarter

The first half of the year was relatively quiet for global IT outsourcing deals, but activity has picked up considerably in the third quarter. Outsourcing consultancy ISG examines why and predicts how the IT outsourcing market will finish out the year.
October 25, 2013
News Analysis

6 IT Outsourcing Lessons Learned From’s Troubled Launch

The federal government's recent launch of is a stunning example of outsourced IT gone wrong. The multi-contractor project has been riddled with issues and should serve as a reminder to any IT outsourcing customer regarding steps to take to ensure a smooth rollout.
October 15, 2013

Federal Government Shutdown Unlikely to Impact H-1B Users

If the government shutdown continues on for more than a couple of months it could be trouble for IT outsourcers. But currently, the shutdown of iCert is not yet a problem for IT service providers. Here's why.
October 11, 2013

10 Steps to Ensure Your IT Outsourcing Deal Fails

Even though the state of IT outsourcing has matured, mistakes in flawed deals are often repeated, and the most disappointing deals share common characteristics. Here are 10 steps that are guaranteed to lead to an outsourcing catastrophe.
September 27, 2013

Midsize IT Outsourcing Providers Offer Hidden Value

There's a growing shift from tier 1 offshore outsourcing providers to midsize IT services players. Scale and price are no longer the sole interest of outsourcing customers. They are seeking agility, flexibility, vertical alignment, responsiveness and trust -- all of which they are more likely to find in a smaller, more focused provider.
September 20, 2013
News Analysis

China Struggling to Compete in the IT Outsourcing Arena

China is looking to compete with India on the global IT outsourcing stage. However, its progress has been slow due to a sluggish IT and business process services industry, a lack a IT talent and a bad reputation for intellectual property protection and security.
September 12, 2013
News Analysis

Call Center Outsourcing Buyers Want More Than Cost Savings

As the market for contact center outsourcing has matured, buyers are increasingly looking for sophisticated support from suppliers to enhance the customer experience across multiple channels, which include mobile apps and social media.
September 6, 2013

HR Departments Invaded By Data Scientists

As leading HR departments turn to 'talent analytics' for a wide range of staffing issues, CIOs are at the center of this data-driven transformation
August 27, 2013

How IT Outsourcing Customers Can Benefit From a Weak Rupee

The rupee's depreciation has been a windfall for IT service providers in India, but there are steps customers can take to share in the benefits. Before you head to the negotiating, or renegotiating, table, there are some things you should keep in mind. Here are six tips for leveraging the rupee's depreciation to get a better deal.
August 16, 2013

New Onshore IT Outsourcing Centers Outnumber New Offshore Locations

IT outsourcing providers that set up new delivery centers in the first quarter of this year were more likely to do so at an onshore location than in offshore ones, according to a recent report. However, both location options continue to grow in terms of headcount and scope of processes.
July 26, 2013

Georgia’s CIO Gets IT Outsourcing Deal Back on Track

When the Georgia Technology Authority's plan to transform its aging IT infrastructure was failing to deliver, its CIO decided to rework the high-profile IT outsourcing deal it had struck with IBM Global Services and AT&T. The IT team worked with the vendors to get the relationship and the deal back on course.
July 19, 2013

CIOs Need to Up Their Outsourcing Vendor Management Game

As the IT outsourcing industry is undergoing some fundamental changes, CIOs will need to take their vendor management game to a new level. Forrester vice president and principal analyst John C. McCarthy discusses how CIOs can move from outsourcing procurement to true vendor management.
June 28, 2013
News Analysis

IT Outsourcing Industry Doing Little to Prepare for H-1B Visa Reform

Though IT outsourcing vendors and clients cite concern over the potential H-1B visa reform currently heading to the senate for a vote, they are, for the most part, taking a wait-and-see approach and are doing very little to prepare for the possible effects of the visa changes.
June 21, 2013

How to Evaluate the Risk of Outsourcing Locations

IT organizations and CIOs don't contract and outsource to countries, they contract and outsource to companies. Given that, it's time to stop assessing location-based risk in a vacuum because sometimes the 'riskiest' suppliers may have the most innovative solutions.
June 18, 2013
News Analysis

How India’s IT Outsourcing Leaders Can Stay on Top

After a decade of double-digit growth, India's offshore IT outsourcing leaders must shift strategies if they want to continue to dominate in technology services as growth slows in a maturing market. Here are eight things Indian outsourcers need to do to grow.
May 20, 2013
News Analysis

10 Best (and Worst) IT Offshoring Options for English Proficiency

CIOs struggle with communication and language issues offshore, so it's good news that global business English proficiency is increasing. However, some countries are further along than others. Here are the 10 best and the 10 worst countries for English proficiency.
May 13, 2013

How to Close Your Next IT Outsourcing Deal: Handshake vs. Contract

Should you trade your clear-cut written outsourcing contract for a simpler agreement and a handshake with your IT services provider? Thomas Young from Information Services Group (ISG) says you should consider what he calls 'evolutionary contracting.'
May 3, 2013

CIOs Struggle with the Great Talent Hunt

Finding IT pros with business skills has always been a bear. So award-winning CIOs are taking radical steps to train, recruit or grow the hybrid staff they covet. (Plus: Meet the new members of the CIO Hall of Fame and the Ones to Watch winners.)
May 1, 2013

7 Lessons of the Offshoring Pioneers

The need to remain competitive has kept offshoring an essential part of nearly every company's sourcing strategy. The questions that remain are what and how to offshore. Offshore pioneers who have navigated the changing IT offshoring terrain have some answers based on a decade's worth of lessons. In part 1 of a two-part series, we look at seven of those lessons.
April 19, 2013

How Benchmarking Can Improve IT Outsourcing Deals

As IT outsourcing has evolved so have IT outsourcing customers' benchmarking needs. As a result, a new approach to benchmarking is necessary. Kathy Rudy, partner with outsourcing consultancy ISG, discusses pros and cons of benchmarking for transformation and how to do it right.
April 12, 2013