Stephanie Overby

Contributing writer

Stephanie Overby is a regular contributor to

Articles by Stephanie Overby


3 Ways to Overcome IT Outsourcing People Problems

Do your IT outsourcing services deals fail to deliver more than the basics? IT outsourcing customers need to focus on developing and training their outsourcing management staff so that their IT services deals are better than just 'good enough.'
April 5, 2013

Crowdsourcing Offers a Tightly Focused Alternative to Outsourcing

Crowdsourcing isn't likely to overtake traditional IT outsourcing in the foreseeable future, but for well-defined, repeatable tasks that can be pulled out of workflows and plugged back in, it's an attractive option for enterprise IT and product development.
March 29, 2013

Explore the Tale of Tier 2 Cities for IT Outsourcing Options

If you're not thinking about Thiruvananthapuram, India today, you might be soon. Along with Bhubaneswar, Indore, Madurai, Mangalore and Secunderabad, just to name a few other second-tier IT service provider possibilities.
March 15, 2013

5 Ways to Beat IT Services Hybrid Pricing Challenges

nPricing models for IT outsourcing have always been relatively straightforward. However, a growing portion of IT outsourcing deals are being inked with more complex hybrid pricing structures. Here are five things to consider when implementing a hybrid pricing model for IT services.
March 8, 2013
News Analysis

IT Services Spending Power Shifts Away From IT Leaders

The balance of power in IT spending has always existed, but current economic uncertainty has hastened a growing shift of influence away from enterprise IT towards other business stakeholders. How will enterprise IT address this shift in IT services influence?
March 1, 2013

NBA Team Rebounds From IT Disaster

After Katrina, the New Orleans Hornets built a stronger disaster-recovery operation: a hot site with a diesel engine big enough to 'power a locomotive.'
February 25, 2013

What the New Dell Means for IT Outsourcing Customers

The speculation surrounding Dell's intention to go private is over, but questions remain concerning what the new ownership model will mean for the company's IT services business and its outsourcing customers.
February 5, 2013

6 Hot Offshore IT Outsourcing Markets Offer New Options

Typically, when you think offshore IT outsourcing you think, India. However, many emerging countries are getting aggressive offering a variety of perks in order to win new IT outsourcing business. Here are six IT and business process outsourcing destinations worth a look in 2013.
February 1, 2013

This Data Center Has Seen It All

Avnet’s IT facility in Phoenix has evolved over 25 years to handle petabytes of data, absorb acquisitions and cut cooling costs
January 30, 2013

How a Private Cloud Saves Money and the Environment

When Ricoh Europe realized its IT environment was both spiraling out of control and environmentally unfriendly, it turned to a IT services provider for help. Working with Infosys, Ricoh developed a private cloud that helped it consolidate nine data centers into two, cutting infrastructure costs and reducing carbon dioxide emissions significantly.
January 18, 2013

5 Ways Enterprise IT Can Embrace the Cloud

IT leaders agree that cloud computing represents the future of enterprise IT, but few IT organizations are taking steps to emulate the big cloud players like Amazon and Google. Here are five ways IT leaders can embrace and put into play some of the best cloud practices.
January 9, 2013

9 IT Outsourcing Trends to Watch in 2013

IT outsourcing experts tell what to expect in the year ahead. And if they're right, 2013 could be a year of growth for IT service providers and a year of progress for outsourcing customers.
December 18, 2012

IT Outsourcing Year in Review: Grading Our Predictions

At this time last year, we predicted that 2012 would be the year cloud computing hype ended. We said application development would migrate from offshore to cities stateside. And we forecasted that IT service providers would become more relationship-oriented. Now it's time to see how those predictions panned out.
December 14, 2012

How IT Departments Can Prepare for a Software License Audit

As revenue for new software licenses is down, software vendors are focusing more on licensing audits to recover some of that lost income. Here's a look at some of the steps a corporate IT organization can take before the auditors arrive to maintain compliance and limit potential damage.
December 7, 2012

9 Ways to Sell Your IT Outsourcing Plan to the CFO

CFOs are becoming increasingly involved in corporate IT outsourcing decisions. However, the CIO team doesn't always speak the same language as the CFO team. Here are nine steps you can take to more successfully bring your outsourcing case to finance.
December 4, 2012

Beware the Commoditization of IT Outsourcing

To find real value from outsourcing, IT customers and service providers must approach deal-making more thoughtfully--and not focus solely on price. talked to Edward Hansen, partner in the outsourcing practice of Baker & McKenzie, about the dangers of what he calls the 'over-commodization' of IT services.
November 30, 2012

IT Robots May Mean the End of Offshore Outsourcing

Robotic automation and autonomic systems--such as those that enable nonengineers to create software or intelligently manage IT infrastructure--could be an offshore-outsourcing killer.
November 16, 2012

IT Services Get Closer to Home

IT chiefs find that domestic outsourcing (as opposed to offshoring) is becoming more attractive as it delivers advantages such as agility, speed and innovation
November 14, 2012
News Analysis

How the Presidential Election Will Impact IT Outsourcing

What will be the impact of the presidential election be on outsourcing IT services? We compare Obama's and Romney's positions on offshore outsourcing, domestic sourcing, skilled worker visas and public sector outsourcing.
November 2, 2012

5 Ways to Build Better IT Outsourcing Relationships

IT leaders may be well-versed in the latest technologies and service provider offerings, but they may need help building a long-term relationship that addresses such ever-changing criteria such as innovation and performance. Here are five key levers that can impact outsourcing costs and lead to a healthier relationship.
October 26, 2012

How Starbucks Brews Its Mobile Strategy

The coffee retailer's chief digital officer describes how he focuses first on the customer experence before making any technology decisions
October 25, 2012
News Analysis

IT Services Job Growth Slowdown in September Just a Blip

The IT services industry posted its smallest monthly job growth since May 2010. However, given a variety of non-IT services specific factors involved in the weaker September numbers, the slow but steady progress on the IT services jobs front is a better story.
October 12, 2012
News Analysis

GM Bets on Insourcing, Brings Back 10,000 IT Jobs

It's going to cost GM a lot more to insource thousands of tech jobs than it did to outsource or offshore them. But it just may pay off for the auto maker.
October 5, 2012

7 Tips to Offshore Agile Development

Working with offshore outsourcing providers adds complexity to agile development projects, but it can be done. Here are 7 ways to make it work.
October 1, 2012

The Risks and Rewards of Using Startups

CIOs say that partnering with no-name vendors can lead to a big payoff (more innovation) or a total bust. Here's how to manage the relationship.
September 14, 2012
News Analysis

Is Integration-as-a-Service the IT Model of the Future?

Shaun Daly, partner with outsourcing consultancy Sourcing Advisory Services, discusses how the third-party managed sourcing model--which he calls multi-sourcing Integration-as-a-Service--is poised to accelerate as the enterprise IT model of the future. He further explains what might drive adoption to this model as well as the pros and cons involved.
September 13, 2012

5 Steps to Ensure Your Cloud Provider Is Ready for Ediscovery

Businesses need to be prepared when an ediscovery request is made pertaining to data being stored in the cloud. Here are five steps IT leaders can take to ensure that their cloud computing vendors don't get them into hot water when responding to electronic data discovery requests.
September 7, 2012
News Analysis

Is HP Committed to IT Outsourcing?

HP's record loss was big news last week, but its IT outsourcing customers should be more concerned about the company's ability to deliver. Here are six questions to ask before retaining HP as a delivery partner.
August 31, 2012

Judge Rules for Infosys in Whistleblower Case

Judge Myron H. Thompson says whistleblower Jack Palmer Jr. has not proven his claims of breach of contract and fraudulent misrepresentation against Infosys. As a result, the case will not go to trial.
August 20, 2012
News Analysis

Cloud Service Providers Challenge Traditional IT Outsourcing

IT organizations' reluctance to hire and make capital investments will keep the outsourcing market chugging along, but according to Gartner, cloud-based services will begin to take a bigger piece of the pie.
August 17, 2012

9 Ways to Cut Outsourcing Consulting Costs

It's unlikely that IT executives would set up any major outsourcing deal without third-party consultation, but IT outsourcing consultants don't come cheap. Here are nine tips to help you reduce those expenses.
August 9, 2012

India’s Massive Blackout Tests Outsourcing Providers

IT service providers in north and west India were largely unaffected by blackouts that hit 600 million people. But the threat of global power shortages means you should take steps to ensure you're protected -- regardless of where your outsourcing provider is located.
August 2, 2012

Mega IT Outsourcing Deals Move Offshore

An analysis of second quarter outsourcing deal activity reveals an increase in billion-dollar-plus deals, all of them awarded outside the mature U.S. and European markets.
July 23, 2012

10 Disaster Preparedness Questions to Ask Your Cloud Services Providers

A typical cloud contract contains uptime clauses and credits for missed service levels, but it often fails to adequately protect the enterprise customer. Here are 10 questions the intelligent cloud customer can ask to make sure they are sheltered from potential disaster.
July 19, 2012