News Do your IT outsourcing services deals fail to deliver more than the basics? IT outsourcing customers need to focus on developing and training their outsourcing management staff so that their IT services deals are better than just 'good enough.'
News One of the nation's largest circulating libraries, the King County Library System, turns to agile development outsourcing to take on commercial rivals such as Apple and Amazon.
News Crowdsourcing isn't likely to overtake traditional IT outsourcing in the foreseeable future, but for well-defined, repeatable tasks that can be pulled out of workflows and plugged back in, it's an attractive option for enterprise IT and product development.
News Segmenting customers and watching their habits on Facebook and other social networks shows the music company how to customize its marketing.
News If you're not thinking about Thiruvananthapuram, India today, you might be soon. Along with Bhubaneswar, Indore, Madurai, Mangalore and Secunderabad, just to name a few other second-tier IT service provider possibilities.
Feature nPricing models for IT outsourcing have always been relatively straightforward. However, a growing portion of IT outsourcing deals are being inked with more complex hybrid pricing structures. Here are five things to consider when implementing a hybrid pricing model for IT services.
News Analysis The balance of power in IT spending has always existed, but current economic uncertainty has hastened a growing shift of influence away from enterprise IT towards other business stakeholders. How will enterprise IT address this shift in IT services influence?
News A survey of both IT services buyers and IT services providers reveals that while outsourcers deliver cost reduction and increased efficiency, they may lack innovation and analytical capabilities.
Feature The rise of multisourcing has thrust operating level agreements in the IT outsourcing spotlight. But establishing OLAs among service providers can be difficult.
News The speculation surrounding Dell's intention to go private is over, but questions remain concerning what the new ownership model will mean for the company's IT services business and its outsourcing customers.
Feature Typically, when you think offshore IT outsourcing you think, India. However, many emerging countries are getting aggressive offering a variety of perks in order to win new IT outsourcing business. Here are six IT and business process outsourcing destinations worth a look in 2013.
Feature The U.S. Forest Service deploys a mobile map application for firefighters and emergency responders to use in the field and for tactical planning
News Analysis With the overall IT services market on the decline, providers may look to emerging markets and emerging technology offerings for growth.
Feature When Ricoh Europe realized its IT environment was both spiraling out of control and environmentally unfriendly, it turned to a IT services provider for help. Working with Infosys, Ricoh developed a private cloud that helped it consolidate nine data centers into two, cutting infrastructure costs and reducing carbon dioxide emissions significantly.
Feature To battle innovative attacks on call centers, enterprises and IT outsourcing service providers are looking to technologies like voice biometrics and behavioral analytics.
News IT leaders agree that cloud computing represents the future of enterprise IT, but few IT organizations are taking steps to emulate the big cloud players like Amazon and Google. Here are five ways IT leaders can embrace and put into play some of the best cloud practices.
Feature IT outsourcing experts tell CIO.com what to expect in the year ahead. And if they're right, 2013 could be a year of growth for IT service providers and a year of progress for outsourcing customers.
Feature At this time last year, we predicted that 2012 would be the year cloud computing hype ended. We said application development would migrate from offshore to cities stateside. And we forecasted that IT service providers would become more relationship-oriented. Now it's time to see how those predictions panned out.
News As revenue for new software licenses is down, software vendors are focusing more on licensing audits to recover some of that lost income. Here's a look at some of the steps a corporate IT organization can take before the auditors arrive to maintain compliance and limit potential damage.
Feature CFOs are becoming increasingly involved in corporate IT outsourcing decisions. However, the CIO team doesn't always speak the same language as the CFO team. Here are nine steps you can take to more successfully bring your outsourcing case to finance.
Feature To find real value from outsourcing, IT customers and service providers must approach deal-making more thoughtfully--and not focus solely on price. CIO.com talked to Edward Hansen, partner in the outsourcing practice of Baker & McKenzie, about the dangers of what he calls the 'over-commodization' of IT services.
Feature Robotic automation and autonomic systems--such as those that enable nonengineers to create software or intelligently manage IT infrastructure--could be an offshore-outsourcing killer.
News Analysis What will be the impact of the presidential election be on outsourcing IT services? We compare Obama's and Romney's positions on offshore outsourcing, domestic sourcing, skilled worker visas and public sector outsourcing.
Feature IT leaders may be well-versed in the latest technologies and service provider offerings, but they may need help building a long-term relationship that addresses such ever-changing criteria such as innovation and performance. Here are five key levers that can impact outsourcing costs and lead to a healthier relationship.
Feature Growth in business-provisioned cloud contracts, particularly in HR, could outpace traditional IT outsourcing, rattling traditional IT service providers.
News Analysis The IT services industry posted its smallest monthly job growth since May 2010. However, given a variety of non-IT services specific factors involved in the weaker September numbers, the slow but steady progress on the IT services jobs front is a better story.
News Analysis It's going to cost GM a lot more to insource thousands of tech jobs than it did to outsource or offshore them. But it just may pay off for the auto maker.
Feature EMSL discovered how un-unified it seemed to its customers when a UC project that forwarded calls to employees' mobile devices proved the secret to winning back business.
News Analysis Enterprise IT leaders are interested in sourcing more work in the U.S., but the reality is that they have fewer options stateside than offshore.
News Analysis Shaun Daly, partner with outsourcing consultancy Sourcing Advisory Services, discusses how the third-party managed sourcing model--which he calls multi-sourcing Integration-as-a-Service--is poised to accelerate as the enterprise IT model of the future. He further explains what might drive adoption to this model as well as the pros and cons involved.
Feature Businesses need to be prepared when an ediscovery request is made pertaining to data being stored in the cloud. Here are five steps IT leaders can take to ensure that their cloud computing vendors don't get them into hot water when responding to electronic data discovery requests.
News Analysis HP's record loss was big news last week, but its IT outsourcing customers should be more concerned about the company's ability to deliver. Here are six questions to ask before retaining HP as a delivery partner.
News Judge Myron H. Thompson says whistleblower Jack Palmer Jr. has not proven his claims of breach of contract and fraudulent misrepresentation against Infosys. As a result, the case will not go to trial.
News Analysis IT organizations' reluctance to hire and make capital investments will keep the outsourcing market chugging along, but according to Gartner, cloud-based services will begin to take a bigger piece of the pie.
How-To It's unlikely that IT executives would set up any major outsourcing deal without third-party consultation, but IT outsourcing consultants don't come cheap. Here are nine tips to help you reduce those expenses.
How-To IT service providers in north and west India were largely unaffected by blackouts that hit 600 million people. But the threat of global power shortages means you should take steps to ensure you're protected -- regardless of where your outsourcing provider is located.
Feature When ginormous 3D CAD files kept crashing, engineers were literally quitting in frustration. Applied Materials' CIO gambled by moving it all to a private cloud and won much love and a CIO 100 Award for innovation
News A rare and costly judgment in favor of the IT service provider yields lessons about the folly of public sector mega outsourcing deals, the importance of a detailed contract, and why IT can't outsource responsibility.
News An analysis of second quarter outsourcing deal activity reveals an increase in billion-dollar-plus deals, all of them awarded outside the mature U.S. and European markets.
Feature A typical cloud contract contains uptime clauses and credits for missed service levels, but it often fails to adequately protect the enterprise customer. Here are 10 questions the intelligent cloud customer can ask to make sure they are sheltered from potential disaster.