Stephanie Overby

Contributing writer

Stephanie Overby is a regular contributor to

Articles by Stephanie Overby


Texas State CIO Bets Big On Controversial Outsourcing Deal

After a multimillion-dollar outsourcing deal with IBM went bust, the state of Texas appointed a new CIO who hopes to turn things around by placing one outsourcer in charge of several others to manage data centers and other public-sector IT
June 28, 2012

How to Win at the IT Outsourcing Negotiating Table

If CIOs want to get the most from IT outsourcing deals, they need to treat negotiation as an organizational business process--with training, tools, and processes--rather than an IT purchasing arrangement.
June 25, 2012
News Analysis

Why Your IT Outsourcing RFP Is Holding You Back

The traditional request-for-proposal (RFP) process may be doing your IT outsourcing relationships a disservice. Enter request for solutions (or RFS), an open-ended, collaborative approach that's better for IT environments.
June 15, 2012

Putting a Dollar Value on IT Outsourcing Contract Terms

To make smarter decisions about how to set up your relationship with an IT service provider it is important to estimate the dollar value of the most important commitments, options and incentives clauses in an IT outsourcing contract. Here are some types of contract terms and methods for putting a price tag on them.
June 8, 2012

Boeing Adopts Sci-Fi Data Manipulation Model

Boeing's defense business wanted to interact with battle simulations using the same sort of gestures Tom Cruise used in the movie "Minority Report." Now sci-fi has come to life.
June 8, 2012

Does Virtual Outsourcing Mean the End of ‘Labor Lift and Shift’?

As the IT outsourcing market continues to evolve, IT customers are starting to realize that it is about engaging the IT service provider with the best overall value proposition, as opposed to the provider the lowest price and the most people.
June 1, 2012
News Analysis

Massive Layoffs at HP Make for IT Outsourcing Identity Crisis

Major cutbacks at HP, at a time when its competitors are growing, raise questions about the company's IT services strategy for the future. Will it be a low-margin service provider or strategic business partner?
May 24, 2012

IT Outsourcing: Will CIOs Reclaim Their Power?

Independent cloud-based IT service management tools could enable CIOs to wrestle back control of IT once and for all, argues A.T. Kearney's Arjun Sethi.
May 21, 2012

Big Data Analytics Gold for the Call Center

There's valuable data in those contact center logs that have largely been gathering dust, and companies are using new tools to mine them to boost customer satisfaction and revenue and lower costs.
May 11, 2012

5 Outsourcing Trends to Watch

The deals are getting smaller, with new pricing models, while security and cloud computing become hot topics.
May 10, 2012

Hostage Crisis in the Cloud: Can You Rescue Your Data?

Outsourcing contracts typically include termination and transition assistance provisions that outline the IT service provider's responsibilities regarding returning data. IT buyers are surprised to find out that their cloud computing contracts contain no such provisions.
May 6, 2012
News Analysis

IT Outsourcing Deals Slow From Hangover Effect

Analysis of IT and business process outsourcing transactions in the first quarter reveals a sharp decrease in number and value of contracts signed. As deals get smaller and shorter, contract restructuring and expirations now dominate the IT service provider landscape.
April 20, 2012

4 New IT Outsourcing Pricing Models Gain Popularity

Enterprises that have gone the outsourcing route now expect more value from their IT service providers and IT service vendors want potentially higher-margin work. The combination has resulted in several new pricing models. looks at four emerging options.
April 13, 2012

Global Business English Skills Declining

IT leaders concerned about the language barrier when sending work overseas may not feel any better after seeing a new analysis of language placement test scores. Latin American countries, in particular, lag in the ability to understand and communicate basic business information in English.
April 5, 2012

IT Outsourcing System Is Broken, How Can Service Providers Fix It?

Andrew Wasser, a veteran CIO and the associate dean of the Heinz College's School of Information Systems and Management at Carnegie Mellon University, tells how outsourcing providers can develop cultures of innovation and other challenges and trends and in the industry.
March 29, 2012

Texas Ousts IBM, Takes New IT Outsourcing Tack

Second-generation IT services deals almost always go better. But after an especially troubled relationship with IBM, Texas is counting on new vendors and an unproven outsourcing model to deliver the second time around.
March 22, 2012

9 IT Outsourcing RFP Response Red Flags

From pricing and skills to SLAs and negotiation protocol, businesses can encounter many pitfalls when evaluating proposals for an IT outsourcing project. Here are nine telltale signs that a vendor might not be the right fit for the project.
March 15, 2012

Fast, Easy ERP: Here’s How to Get It

How one drug company managed to roll out a new SAP-based ERP system in 120 days by using a pre-fab solution and forgoing customization
March 15, 2012

Offshore Outsourcing Can Boost Agility

Labor arbitrage fades. And easy access to qualified talent and service quality may be declining. But offshore outsourcing can deliver an unexpected but welcome benefit -- increased enterprise agility, according to Duke University researchers.
February 27, 2012

How to Save the IT Industry in 4 (Not So Easy) Steps

Offshore outsourcing is again a hot topic this election year, but the solutions U.S. politicians are proposing will do little to prop up the American IT services industry. If government leaders really want to save U.S. IT jobs, here's what they should do.n
February 12, 2012

How to Protect Your Intellectual Property in the Cloud

IT professionals know that handing data over to a third-party is always risky, but cloud computing creates unique concerns for IP. Here are nine tips to protect critical corporate data wherever it goes
February 6, 2012

IT Outsourcing Deal Size Data Shows Decade-Long Decline

The proliferation of IT and business process outsourcing contracts worth less than $100 million is creating governance headaches for CIOs. How are IT outsourcing service providers responding?
January 30, 2012

5 Tips to Keep IT Outsourcing on Track as Global Providers Cut Staff

Are you prepared as global IT outsourcers shrink onshore staff? These tips will help you keep projects moving as offshore IT service provides cut back on the on-site staff that used to work as liaisons between customer and provider.
January 13, 2012

7 Signs You’ve Outsourced Too Much to IT Service Providers

Have you outsourced too many IT services? Once an organization gets a taste of the benefits of IT outsourcing, the hunger for more naturally increases. But the ROI quickly diminishes as internal IT service organization shrink. If these seven traits apply to your company, you've outsourced too much.n
January 6, 2012

12 IT Outsourcing Predictions for 2012

In 2011, the IT outsourcing industry was marked by smaller deals, leery customers, profit-squeezed IT service providers and a lot of cloud computing talk. Much of that could continue next year, but as our 12 predictions for 2012 indicate, you can expect some new IT outsourcing developments--maybe even a few firsts.
December 22, 2011

IT Outsourcing to China Increases Despite Drawbacks

Never mind China's higher IT outsourcing costs than competing countries, poor English skills and lack of scale. A new report predicts that China's multi-billion dollar offshore outsourcing market will grow 25 percent over the next three years as international IT leaders tap the country for domestic and regional support.
December 6, 2011
News Analysis

Is There a Lack of Innovation From Outsourcers?

Two out of five offshore outsourcing customers say lack of innovation from providers is their biggest challenge. But customers need to invest much more to make that happen.
November 21, 2011

Can You Trust One Outsourcing Provider to Manage the Rest?

Big IT service providers are offering up their skills as service integrators, promising to help CIOs reign in their multi-sourcing messes. But can this "fox watching the henhouse" model really work?
November 4, 2011

Offshoring and Security: IT Managers, Network Admins Divided on Risk

A recent survey reveals that more than one-third of respondents whose companies offshore IT said the practice makes their organization less secure, while the same proportion said the opposite. Overall satisfaction with offshore results overall may explain the discrepancy.
October 25, 2011

H-1B Visa Processing Delays Threaten IT Project Success

The U.S. government's increased scrutiny of guest worker visa programs is leading to lengthy delays in processing IT outsourcing companies' applications for H-1B and L-1 visas. These delays are making it even more difficult for some IT groups and outsourcing providers to complete projects on time.
October 18, 2011

IT Outsourcing Survey: Provider Profits Shrink, Growth Slows in India

IT outsourcing providers heavily invested in India could be caught flat footed as growth moves to other countries and competition heats up for both commodity and innovation work, according to Duke University's annual offshoring survey.
October 11, 2011

H-1B, B-1 Visa Scrutiny Threatens IT Outsourcing Providers

IT outsourcing companies are starting to feel the pinch from increased U.S. government scrutiny of H-1B and other nonimmigrant visa programs. The latest investigation into misuse of the H-1B visa program comes from the Social Security Administration.
September 22, 2011