Stephanie Overby

Contributing writer

Stephanie Overby is a regular contributor to

Articles by Stephanie Overby


What CIOs Should Do About Rogue IT

CIOs no longer control all of a company’s technology choices. But they still need to manage risk and save rogue users from themselves.
August 31, 2011

Infosys Whistleblower Presents Evidence of Alleged B-1 Visa Abuse

Infosys whistleblower Jack Palmer has gone public with details of his assertion that the Indian outsourcer willfully violated U.S. immigration and tax laws to increase profit, by soliciting B-1 visas instead of H-1B visas for Indian employees. Meanwhile, Infosys continues to deny Palmer's allegations.
August 15, 2011

CIOs Lack Adequate Cloud Computing Knowledge

Cloud computing adoption is increasing rapidly, but CIOs' ability to structure and manage these deals is not keeping pace, according to a second quarter 2011 survey by KPMG Sourcing Advisory.
August 1, 2011

Why IT Outsourcing Deals Are Getting Smaller

IT outsourcing deals are getting smaller, particularly in the U.S., as companies are loath to invest the big bucks required for large contracts, according to research by outsourcing consultancy TPI. But that's not the only reason.
July 27, 2011

IT Outsourcing: How Offshoring Can Kill Innovation

Harvard Business School professors David Pisano and Willy Shih argue that overzealous offshore outsourcing can cripple a company's ability to innovate. Pisano and Shih discuss what CIOs can learn from the manufacturing sector about how 'not' to approach offshore outsourcing.
July 22, 2011

IT Outsourcing: How to Resolve Minor Disputes with Your Provider

Squabbles between IT departments and their outsourcing providers over price, scope, performance, delays or requirements can turn into big legal problems if left unaddressed. Here, outsourcing attorneys share seven tips for resolving minor disputes quickly and calmly--both before and after the outsourcing contract is signed.
July 13, 2011

Infosys Visa Probe: Experts Debate Impact on American IT Workers

Outsourcing industry watchers predict that the federal grand jury investigation into Infosys' use of B-1 business visas could make it harder for all outsourcing companies to bring foreign workers to the U.S. on any kind of business visa--potentially forcing them to hire more American IT workers.
July 11, 2011

Outsourcing: How to Avoid Contract Disputes

For all their verbiage and legalese, outsourcing contracts can be surprisingly general and vague, leading to disputes between outsourcer and customer. To quickly resolve conflicts--and avoid costly litigation--consider the following six recommendations for buttoning up your outsourcing contract.
June 23, 2011

How to Tame Negotiation Nerves

Anxiety can lead to unfavorable outcomes at the IT bargaining table. Here are some ways to take the edge off.
June 14, 2011

4 Ways CIOs Can Get Outsourcers to Focus on Business Value

A recent outsourcing survey shows that customers are achieving cost savings from their arrangements with their services providers, but they aren't getting much else in the way of business value. Here's how buyers can change that.
June 2, 2011

IT Roles Shift with Move to Cloud

When Steel Technologies outsourced its back-office systems, a business-focused IT team emerged
May 25, 2011

Offshoring: 7 Tips To Prepare for India’s Proposed Privacy Rules

India's proposed data privacy regulations could create serious logistical problems for offshoring customers if passed. Offshore outsourcing attorneys and analysts explain how the data protection rules will impact customers.
May 13, 2011

IT Value Is Dead. Long Live Business Value.

Business outcomes from technology investments are all that really matter. The CIO’s challenge is finding new ways to prove IT’s worth.
May 12, 2011

Can Video Analytics Rev Up Marketing?

Harley-Davidson Canada road tests a video analytics system to better target its marketing to customers in its stores
May 12, 2011

Outsourcing: IT Customers Disappointed With Results

A survey of IT and business executives reveals that they're not achieving their desired results from outsourcing, and many of them blame their own management practices for outsourcing's ineffectiveness.
April 19, 2011

Don’t Buy Into the Cloud-Based Call Center–Yet

The fully cloud-enabled call center is a few years off, but that isn't preventing vendors from pitching their "call center in the cloud" solutions. Here's what's really available today and five questions you should ask yourself before signing up for call-center-as-a-service solutions.
April 15, 2011

How Cloud Computing Promotes Business Growth

For Coty, IHG, Synaptics and Lojas Renner, using cloud computing is a key part of a strategy to expand business operations and increase profits.
April 11, 2011

IT Outsourcing: Study Highlights Impediments to Innovation

Most IT organizations and outsourcing providers remain too bogged down in the day-to-day management of their outsourcing arrangements to focus on innovation, according to the results of a recent study on outsourcing innovation.
March 30, 2011

Switching Outsourcing Providers: 10 Tips

IT leaders are doing as much re-sourcing--bringing work back in-house or transferring it to a new provider--as they are signing new outsourcing deals. But "recompeting" an IT services deal isn't simple: Consider this expert advice before switching outsourcing providers.
March 21, 2011

Outsourcing: Why CIOs Hate How You Sell IT Services

IT vendors spend $25 billion a year on lead generation, while CIOs have become skilled at the art of evasion. talked to xPeerient CEO Mark Hall about why the IT marketplace is broken and what he thinks could fix it.
March 10, 2011

Hero Syndrome: Why Internal IT and Outsourcing Cultures Clash

The "stay up all night, do anything for the user" hero culture of corporate IT may win friends in the business, say outsourcing consultants at TPI and Compass, but it won't yield real business-IT alignment. And it makes it almost impossible to succeed at outsourcing.
February 24, 2011

Egypt, Mexico Move Up Outsourcing List Amid Unrest, Violence

A.T. Kearney's just-released Global Services Location Index ranks Egypt and Mexico the fourth and sixth most attractive countries for offshore outsourcing. India and China hold on to the top two spots.
February 8, 2011

IT Offshoring Savings Declined for Past 5 Years

The average savings achieved by IT offshoring has declined for the past five years, even as companies expanded their offshore initiatives, Duke University's sixth annual corporate offshoring study found.
January 31, 2011

Egypt Unrest Threatens Status as Rising Outsourcing Star

Egypt was dubbed an up-and-coming outsourcing destination by industry watchers in late 2010. But this week's dramatic political unrest puts that reputation at risk -- and serves as a warning to IT to plan for the geopolitical risks that can flare in offshore outsourcing locales.n
January 28, 2011

9 Ways to Find Hidden Savings in Your Outsourcing Invoice

Are possible savings hiding in your outsourcing invoices? Here are nine areas -- from staffing secrets to superfluous software licenses -- where you'd be wise to look for common overcharges or under-delivery by your outsourcing provider.
January 20, 2011

Offshoring: The Captive Center Rises Again

High failure rates. Shutdowns. Divestitures. Author and researcher Dr. Ilan Oshri explains why, despite it all, the wholly-owned offshore service center is coming back -- and here to stay.
January 12, 2011

11 Outsourcing Resolutions You Should Make in 2011

Outsourcing customers play a huge role in the success or failure of any project. Here are 11 expert tips to get more from your deals in 2011, with less stress.
December 22, 2010

11 Outsourcing Trends to Watch in 2011

Smaller contracts and hard lines on prices. Cloud-related commotion and back-door deals. Increased offshoring and decreased customer satisfaction. Happy New Year, outsourcers!
December 20, 2010

Why IT Jobs Are Never Coming Back

U.S. IT job loss may level off in coming years, but the likelihood that corporate IT will ever contribute to job creation again is minimal, according to a recent study by the Hackett Group. talked to Hackett's lead researchers about what's driving IT jobs offshore, what roles will remain stateside, and why some American IT professionals may have to send their resumes to China.
December 9, 2010