Feature Major differences remain in the two mega-markets for offshore IT services, from language and management skills to industry focus and supplier bases. Here's a look at how the two stack up, using 24 key measures.
Feature China is touted as the only threat to India's dominance in the IT services industry. But can China really overtake India's current position? n
Feature HP today shared details on six countries that will become its global delivery hubs for enterprise services. In this Q&A, CIO.com gets the lowdown on where jobs are being added and eliminated, lock-in concerns and the future of HP services. n
Feature Is the United states wasting its time and playing to the fears of "nativists" with its current H-1B visa policies? Some libertarians say yes--and argue that the U.S. needs to abolish H-1B restrictions.
Feature HCL Technologies' CEO Vineet Nayar explains why his "employees first, customers second" business strategy works as well for his IT outsourcing customers as it does for his company.
Feature New analytics tools help one insurance company pair its customers with the best call center representative for their needs, providing better service and retaining clients.
Feature The AFL-CIO and Working America have launched a database that attempts to quantify the impact of offshoring on American jobs and communities, but accurate data on the number of jobs that have been lost due to offshoring remains nearly impossible to come by.
How-To For Southern Company's IT staff, building the business case for a new enterprise change management system was easy. But during rollout, IT's toughest customer was itself: Here's a look at lessons learned.
Feature Outsourcing consultancy Alsbridge says its software-driven process can save outsourcing customers millions of dollars and months of time on benchmarking, but its industry competitors say customers get what they pay for. Is there a place for faster, cheaper benchmarking? Customers say yes.
News Analysis Outsourcing analysts are divided on whether HP's appointment of a veteran software CEO to replace Mark Hurd indicates a dramatic shift for the company toward software and away from services. In the short term, however, they say HP's IT services unit will remain focused on its ongoing EDS integration, which is good news for customers.
Feature NASA’s Nebula open-source cloud computing initiative offers quick infrastructure provisioning. Other services, including a development platform, are in the works, and could potentially save taxpayers millions.
Feature When Dole Fresh Fruit wasn’t able to ship its product due to the frequent meltdown of its tracking application, it took implementing a new monitoring tool to solve the problem.
Feature NBC's new sitcom Outsourced, which takes place at a call center in India, has riled audiences on both sides of the offshoring debate, from those who say the show stereotypes Indians to anti-offshoring activists who say it makes light of a serious issue. CIO.com got a sneak peek of the pilot episode and provides a "fact check" on what the show gets right and wrong about offshore call center work.
Feature Cloud computing is threatening to kill the traditional IT outsourcing industry. Accenture's Kevin Campbell explains to CIO.com what this transformation of the traditional IT services industry means for outsourcing customers.
Feature CapGemini's $300 million bet on Brazilian outsourcer CPM Braxis is another sign of a sizzling South American IT services market. But much of the activity remains focused on serving local Latin American customers rather than winning over U.S.-based clients.
Feature Most of the government activity related to creating or securing U.S. IT jobs, curbing offshore outsourcing, restoring America's IT competitiveness, and limiting temporary visas for foreign tech workers has been more grandstanding than grand plans. Here, 10 outsourcing experts offer their proposals for restoring America's IT labor force.
Feature UPDATED: H-1B visa critics and advocates agree that an increase in visa fees that targets Indian IT service providers is inequitable. What's more, they say, it will do little to create or maintain American IT jobs, and could in fact lead to increased offshoring.
Feature Within five years, the traditional IT outsourcing industry will be extinct, argues A.T. Kearney's Arjun Sethi. Most Indian providers will be sidelined or subsumed while the fate of seemingly stalwart U.S. players will hang in the balance. CIO.com talks to Sethi about his bold predictions for the IT outsourcing industry.
Feature Major IT services disputes in Texas, Indiana and Virginia provide a rare peek behind the curtain at what happens when outsourcing relationships go south. Here are lessons any enterprise should take away from these outsourcing relationship meltdowns.
News Most IT decision makers polled by outsourcing consultancy TPI say moving ERP and vertical industry applications into the cloud is too risky, but they remain interested in testing the viability of cloud computing through pilot projects or with low-risk IT services.
News The total value of IT outsourcing contracts signed in the second quarter of 2010 is down 30 percent from the first quarter and 23 percent year-over-year, according to outsourcing consultancy TPI.
Feature The prices CIOs pay for IT outsourcing services can grow drastically out of sync with the market after the first year of the deal--especially today, when IT outsourcing prices are dropping dramatically. Here's how to keep your IT outsourcing costs in line during year two and beyond.
Feature IT departments should beware of buying additional outsourced services from their existing offshore providers. Here are eight steps to consider before signing new statements of work.
Feature IT leaders are increasingly considering bringing outsourced functions in-house. While IT can be repatriated, the insourcing process can be costly and complex. Here are nine questions to help you determine whether insourcing is right for your organization.
Feature Outsourcing researchers have gathered practical tips for more productive, profitable and peaceful outsourcing relationships between customers and IT services providers from the work of economist and Nobel Prize winner Dr. Oliver Williamson.
Feature Offshore outsourcer Patni say the high U.S. unemployment rate has enabled it to increase its American presence at a low cost, but looming immigration and H-1B visa reform could put a crimp in the company's U.S. expansion plans.
News Karachi, Pakistan, Medellin, Colombia, and Juarez, Mexico will top The Black Book of Outsourcing's 2010 list of the most dangerous cities for offshoring when it's released later this month.
Feature U.S. Senator Charles Schumer says he plans to propose a bill to curb the use of foreign call centers and bring call center jobs back to American shores, but the legislation could prove more costly to the government than to companies that outsource overseas.
Feature Since 1999, private corporations in the U.S. have outsourced a variety of business services to federal prison inmates, who today earn around $1 an hour for call center work. Proponents of the practice claim prison labor is a low-cost alternative to offshore outsourcing, but critics say it takes jobs away from law-abiding U.S. citizens.
Feature Findings from a new IT salary study conducted by researchers at the University of Maryland challenge the notion that H-1B visa workers depress the wages of American-born citizens and that American corporations only hire H-1B visa workers for cheap labor.
Feature There are countless obstacles to achieving anything resembling innovation when outsourcing IT, but the biggest barrier is inertia. To combat the status quo, customers and suppliers have to shake things up, especially the traditional process for procuring IT services.
News Renegotiated and restructured deals--not new contracts--dominated the IT services industry in the first quarter of 2010. The remainder of the year will bring more of the same, says outsourcing consultancy TPI.
Feature Standard cloud computing contracts are one-sided documents that impose responsibility for security and data protection on the customer, disclaim all liability, offer no warranties, and give the vendor the right to suspend service at will. So why would you bother to sign on the dotted line?
Feature Traditional IT outsourcing customers have hesitated to jump into cloud computing because of the security and control risks. But the risk of not trying out cloud computing may be even greater. Here are five low-risk ways IT outsourcing customers can test out the cloud.
Feature Cloud computing has potential to unlock tremendous value for IT outsourcing customers--and undo the traditional IT services business. Here's how the outsourcing industry is responding to the rise of the cloud.
Feature Outsourcing deals worth more than $18 billion are set to expire this year. A decade after the top of the mega-deal market, most of these big IT outsourcing deals will break up, says TPI's Paul Reynolds.
Feature It's complicated, costly and painful. But sometimes you have to end your relationship with your IT outsourcing provider. These nine signs indicate when it's time to find a new partner.
Feature It's unclear whether Congress will ever pass any anti-offshoring legislation, but if they do, outsourcing customers will scramble to comply with it. Here are three simple ways outsourcing customers can address "protectionist" legislation ahead of time.
Feature Prices for most outsourced IT services will continue to drop in 2010, albeit at a slower pace than 2009, according to Alsbridge's ProBenchmark. However, the costs of some notable service categories -- like virtual server support -- are headed higher.
Feature The consulting talent that once billed $300 an hour while working for outsourcing and advisory firms have struck out on their own. Now their sourcing expertise is available to IT departments at as much as half the cost of the big firms.