Stephanie Overby

Contributing writer

Stephanie Overby is a regular contributor to

Articles by Stephanie Overby


Offshore Outsourcing: 24 Ways to Compare India vs. China

Major differences remain in the two mega-markets for offshore IT services, from language and management skills to industry focus and supplier bases. Here's a look at how the two stack up, using 24 key measures.
November 29, 2010

Inside HP’s New $1 Billion Outsourcing Plan

HP today shared details on six countries that will become its global delivery hubs for enterprise services. In this Q&A, gets the lowdown on where jobs are being added and eliminated, lock-in concerns and the future of HP services. n
November 10, 2010

Contrarian Says U.S. Needs More H-1B Workers

Is the United states wasting its time and playing to the fears of "nativists" with its current H-1B visa policies? Some libertarians say yes--and argue that the U.S. needs to abolish H-1B restrictions.
November 2, 2010

Labor Union Attempts to Measure Offshoring’s Impact on U.S. Jobs

The AFL-CIO and Working America have launched a database that attempts to quantify the impact of offshoring on American jobs and communities, but accurate data on the number of jobs that have been lost due to offshoring remains nearly impossible to come by.
October 20, 2010

How Southern Company Revamped IT Change Management

For Southern Company's IT staff, building the business case for a new enterprise change management system was easy. But during rollout, IT's toughest customer was itself: Here's a look at lessons learned.
October 18, 2010

Benchmarking Your Outsourcing Provider on the Cheap

Outsourcing consultancy Alsbridge says its software-driven process can save outsourcing customers millions of dollars and months of time on benchmarking, but its industry competitors say customers get what they pay for. Is there a place for faster, cheaper benchmarking? Customers say yes.
October 14, 2010
News Analysis

New HP CEO Could Signal Strategic Shift From IT Services to Software

Outsourcing analysts are divided on whether HP's appointment of a veteran software CEO to replace Mark Hurd indicates a dramatic shift for the company toward software and away from services. In the short term, however, they say HP's IT services unit will remain focused on its ongoing EDS integration, which is good news for customers.
October 5, 2010

Cloud Computing for a Crowd

Chubb devised an innovation process using a cloud-based crowdsourcing tool that is delivering ideas for new products and customer-facing services.
September 23, 2010

NBC’s Outsourced: Separating Fact from Comedy

NBC's new sitcom Outsourced, which takes place at a call center in India, has riled audiences on both sides of the offshoring debate, from those who say the show stereotypes Indians to anti-offshoring activists who say it makes light of a serious issue. got a sneak peek of the pilot episode and provides a "fact check" on what the show gets right and wrong about offshore call center work.
September 23, 2010

The End of Traditional IT Outsourcing: How It Impacts Customers

Cloud computing is threatening to kill the traditional IT outsourcing industry. Accenture's Kevin Campbell explains to what this transformation of the traditional IT services industry means for outsourcing customers.
September 17, 2010

Outsourcing: Brazil Blossoms as IT Services Hub

CapGemini's $300 million bet on Brazilian outsourcer CPM Braxis is another sign of a sizzling South American IT services market. But much of the activity remains focused on serving local Latin American customers rather than winning over U.S.-based clients.
September 8, 2010

How to Save U.S. IT Jobs

Most of the government activity related to creating or securing U.S. IT jobs, curbing offshore outsourcing, restoring America's IT competitiveness, and limiting temporary visas for foreign tech workers has been more grandstanding than grand plans. Here, 10 outsourcing experts offer their proposals for restoring America's IT labor force.
September 1, 2010

H-1B and L-1 Visa Fee Hike Could Lead to More Offshoring

UPDATED: H-1B visa critics and advocates agree that an increase in visa fees that targets Indian IT service providers is inequitable. What's more, they say, it will do little to create or maintain American IT jobs, and could in fact lead to increased offshoring.
August 16, 2010

The End of IT Outsourcing As We Know It

Within five years, the traditional IT outsourcing industry will be extinct, argues A.T. Kearney's Arjun Sethi. Most Indian providers will be sidelined or subsumed while the fate of seemingly stalwart U.S. players will hang in the balance. talks to Sethi about his bold predictions for the IT outsourcing industry.
August 11, 2010

Don’t Mess with Texas: 7 Lessons From State IT Outsourcing Disasters

Major IT services disputes in Texas, Indiana and Virginia provide a rare peek behind the curtain at what happens when outsourcing relationships go south. Here are lessons any enterprise should take away from these outsourcing relationship meltdowns.
August 4, 2010

IT Departments Move Low-Risk Services to the Cloud

Most IT decision makers polled by outsourcing consultancy TPI say moving ERP and vertical industry applications into the cloud is too risky, but they remain interested in testing the viability of cloud computing through pilot projects or with low-risk IT services.
July 28, 2010

IT Outsourcing Activity Remains Sluggish in 2010

The total value of IT outsourcing contracts signed in the second quarter of 2010 is down 30 percent from the first quarter and 23 percent year-over-year, according to outsourcing consultancy TPI.
July 22, 2010

IT Outsourcing: How to Save Money After the First Year

The prices CIOs pay for IT outsourcing services can grow drastically out of sync with the market after the first year of the deal--especially today, when IT outsourcing prices are dropping dramatically. Here's how to keep your IT outsourcing costs in line during year two and beyond.
July 15, 2010

9 Questions to Consider Before Insourcing Outsourced IT

IT leaders are increasingly considering bringing outsourced functions in-house. While IT can be repatriated, the insourcing process can be costly and complex. Here are nine questions to help you determine whether insourcing is right for your organization.
July 1, 2010

IT Outsourcing: 7 Tips for Peace, Profit and Productivity

Outsourcing researchers have gathered practical tips for more productive, profitable and peaceful outsourcing relationships between customers and IT services providers from the work of economist and Nobel Prize winner Dr. Oliver Williamson.
June 25, 2010

A Hotel Chain Checks Out the iPad

Intercontinental Hotels Group tests whether having iPads helps concierges deliver better service to guests
June 9, 2010

The Problem with Schumer’s Plan to Tax Offshore Call Center Use

U.S. Senator Charles Schumer says he plans to propose a bill to curb the use of foreign call centers and bring call center jobs back to American shores, but the legislation could prove more costly to the government than to companies that outsource overseas.
June 3, 2010

Prison Labor: Outsourcing’s “Best Kept Secret”

Since 1999, private corporations in the U.S. have outsourced a variety of business services to federal prison inmates, who today earn around $1 an hour for call center work. Proponents of the practice claim prison labor is a low-cost alternative to offshore outsourcing, but critics say it takes jobs away from law-abiding U.S. citizens.
May 27, 2010

H-1B Visa Holders Earn More Than U.S.-Born IT Professionals, Study Claims

Findings from a new IT salary study conducted by researchers at the University of Maryland challenge the notion that H-1B visa workers depress the wages of American-born citizens and that American corporations only hire H-1B visa workers for cheap labor.
May 20, 2010

10 Ways to Groom a Leader

CIOs say aspiring IT executives nneed opportunities like these nwithin IT, across the enterprise nand in business-focused roles
May 4, 2010

How to Negotiate a Better Cloud Computing Contract

Standard cloud computing contracts are one-sided documents that impose responsibility for security and data protection on the customer, disclaim all liability, offer no warranties, and give the vendor the right to suspend service at will. So why would you bother to sign on the dotted line?
April 21, 2010

5 Ways IT Outsourcing Customers Can Test Cloud Computing

Traditional IT outsourcing customers have hesitated to jump into cloud computing because of the security and control risks. But the risk of not trying out cloud computing may be even greater. Here are five low-risk ways IT outsourcing customers can test out the cloud.
April 15, 2010

Cloud Computing Shakes Up Traditional IT Outsourcing

Cloud computing has potential to unlock tremendous value for IT outsourcing customers--and undo the traditional IT services business. Here's how the outsourcing industry is responding to the rise of the cloud.
April 8, 2010

IT Outsourcing: 9 Signs It’s Time to Fire Your Vendor

It's complicated, costly and painful. But sometimes you have to end your relationship with your IT outsourcing provider. These nine signs indicate when it's time to find a new partner.
March 24, 2010

Outsourcing: Prepare Now for Anti-Offshoring Legislation

It's unclear whether Congress will ever pass any anti-offshoring legislation, but if they do, outsourcing customers will scramble to comply with it. Here are three simple ways outsourcing customers can address "protectionist" legislation ahead of time.
March 17, 2010

Outsourcing Prices Still Headed Down in 2010

Prices for most outsourced IT services will continue to drop in 2010, albeit at a slower pace than 2009, according to Alsbridge's ProBenchmark. However, the costs of some notable service categories -- like virtual server support -- are headed higher.
March 4, 2010

IT Outsourcing Consultants: Same Great Advice, New Low Price

The consulting talent that once billed $300 an hour while working for outsourcing and advisory firms have struck out on their own. Now their sourcing expertise is available to IT departments at as much as half the cost of the big firms.
February 25, 2010