Stephen.Parry

Contributor

Stephen Parry is an international leader and strategist specializing in the creation of service enterprises that are adaptive, innovative, and engaging. He has a world-class reputation for creating global organizations with superior service climates by changing the way employees, managers, and leaders think about the business.

He has implemented his transformation work globally in IT, shared-services, and financial services. He has also worked in the public sector with police authorities and local councils. Stephen is passionate about people and their development. He believes organizations must be designed around the needs of customers through the applications of employee creativity, innovation, and willing contribution.

Stephen is the author of Sense and Respond: The Journey to Customer Purpose (Palgrave).

National Business Awards’ Best Customer Service Strategy: Judges declared his strategy an organizational transformation that demonstrated a cultural change that could demonstrate significant business growth, innovation, and success.
European Service Industry’s Best People Development Programme
European Service Industry’s Personal Award for Innovation and Creativity

The opinions expressed in this blog are those of Stephen Parry and do not necessarily represent those of IDG Communications, Inc., its parent, subsidiary or affiliated companies.

Articles by Stephen.Parry

Listen and Adapt: Thinking Organizations

5 forces of friction which put a brake on change

Why better methods and frameworks have not always led to the improvement in the success of change.

By Stephen Parry September 26, 2018

Listen and Adapt: Thinking Organizations

Business excellence: why sound business methods fail so often

Don’t confuse the scaffolding for the building.

By Stephen Parry July 31, 2018

Listen and Adapt: Thinking Organizations

Firefighting: How do we know when IT and cloud organisations have gone over the tipping point?

Planned utilization of resources is the best way to ensure that balance between firefighting and performance is always in equilibrium, especially when the trends suggest increasing complexities and volumes.

By Stephen Parry March 16, 2018

Listen and Adapt: Thinking Organizations

Big picture collaboration – the key to adaptability

In an era of unprecedented change, there is broad agreement that problem-solving, critical thinking and adaptability skills are more important to the IT industry than they have ever been. So why is it, if the great majority of job candidates can demonstrate these skills, that organizations are still relatively slow to adapt? The answer is one of scale.

By Stephen Parry January 16, 2018