Articles by Steve.Stover
The Smart Service Desk
The Smart Service Desk
How to meet demands for a great employee user experience
New employee engagement technologies to drive smarter services across departments.
The Smart Service Desk
3 considerations when implementing a service desk
How to redefine employee experiences that drive operational efficiencies.
The Smart Service Desk
The starting line to the pursuit of digital transformation
By leveraging next-level IT service management technology, CIOs have the opportunity to begin their journey toward digital transformation in familiar territory.
The Smart Service Desk
Your employee is as important as your customer
Treating employees like customers with employee service management.
The Smart Service Desk
Service management – more than just IT
The list of tasks that service management can address in every department in the enterprise is almost endless.
The Smart Service Desk
The service desk of our times
The evolution of intelligent service management, and why AI has brought enterprises to the cusp of the next transformation.
The Smart Service Desk