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Articles by Yashvendra Singh
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Journey Beyond transforms its contact center to deliver better customer journeys
The Australian tourism company’s transition to a cloud-based communications platform brought huge dividends for its customer experience.
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Estes Express shifts gears on customer experience by streamlining data operations
The freight transportation company has reorganized its data operations around a logical data fabric to provide valuable actionable insights for internal users and external customers alike.
Interview
Piramal CTO Saurabh Mittal on financial services innovation
Piramal Capital & Housing Finance is taking a tech-first, cloud-native approach to transforming loan servicing, with an advanced API strategy and newly launched innovation lab.
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Lohia Group turns to IT to modernize its supply chain
The company’s CIO, Jagdip Kumar, provided visibility to suppliers and traceability to spares leading to a win-win situation for the enterprise, suppliers, and customers.
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5 pitfalls to avoid when partnering with startups
By adding startups to their portfolio of partners, IT leaders can jumpstart innovation and deliver digital solutions quickly — provided they know how to navigate the unique risks of working with upstarts.
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IT leaders meet the challenge to innovate frugally
IT budgets are under pressure, yet innovation must continue unabated. Here’s how IT leaders are developing high-value solutions on a shoestring budget — and reaping the rewards.
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5 top ERP trends for 2022 — and their implications for IT leaders
Staying on top the latest shifts in enterprise resource planning (ERP) strategies and implementations will help IT leaders deliver maximum value from these business-critical systems.
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Wonderla Holidays goes digital to enhance business and customer fun
The owner-operator of Wonderla amusement parks expects 5% increment in both annual footfalls and sales per head through an innovative, environmental-friendly digital initiative.
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Implementation partners get strategic — so should CIOs’ use of them
Seeking to become more transformational, implementation partners are evolving. Here’s how IT leaders can leverage this shift without introducing more risk.
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NCMS CIO exploits ‘Great Resignation’ to slash costs, streamline IT operations
National Collateral Management Services’ Group CTO Kapil Mehrotra took a fresh approach to replacing high-cost talent, helping the company’s IT in more than one way.
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7 ways to avoid getting burned by your implementation partner
Poorly planned partnerships can sink IT deployments. Here, IT leaders share tips for ensuring project success when partnering with an implementation provider
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Coforge’s SD-WAN rollout provides unique customer selling point
The global digital services provider’s virtual WAN implementation accelerated customer onboarding by 50%, while delivering improved efficiency, security, agility, and cost reduction.
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Tips for CIOs looking to change verticals
From preparing for the hiring process to excelling in a new vertical, IT leaders who have successfully switched to a new industry shed light on what it takes to make the shift.
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The CTO who regularly disrupts himself: Puneesh Lamba from Shahi Exports
Lamba says his biggest professional achievement has been the “regular disruption of self,” a trait that has benefitted his organisation’s IT and business execution as well
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How Aster DM Healthcare used federated learning to better secure AI analysis of sensitive data
The Indian hospital system’s Secure Federated Learning Platform promises to democratise access to health data, paving the way for the development of AI-enabled healthcare technology.
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How Cairn Oil & Gas is using IT to overcome one business challenge after another
CIO Sandeep Gupta’s innovative use of technology has enabled the company to cut costs, reduce time to first oil, and manage decline in production.
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3 certification tips for IT leaders looking to get ahead
CIOs share key best practices for IT leaders looking to level up with a mix of technical and business credentials aimed at growing their CIO role.
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Click, ship, done: How a 150-year-old logistics company is delighting its customers
Global logistics firm DB Schenker’s CIO for the Indian subcontinent explains how the company is adopting new technologies.
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