Birmingham City Council provides services to the most populated local authority in the UK. The authority’s 120 councillors deliver services to over a million residents in 40 wards. Birmingham City Council became a metropolitan authority in 1974. IT Leader: Steve Glaze, Head of ICS Reporting line: Report to strategic director of corporate resources Board level seat:No IT budget: £50m for year 2011/2012 IT estate and or number of log on accounts under the control of the IT leader:20,000 user accounts Level of the workforce that relies on technology to carry out their tasks:70 per cent IT staff currently employed: None. All of our ICT is provided through an exclusive agreement with Service Birmingham. Split between in-house/outsourced staff: All of our ICT is provided through an exclusive agreement with Service Birmingham Primary technology platforms at the organisation:SAP ERP Strategic aim of the CIO and IT operations for the next financial year: Maintain/improve service levels at a lower cost