How to Build Better Experiences
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How to Build Better Experiences

Succeeding in this new economic era requires a new kind of thinking.

Why Every Organization Should Be Composable
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Why Every Organization Should Be Composable

Composability allows companies to break down bulky, monolithic applications into discrete components, each of which can then be built, scaled, and maintained independently.

The Death of Monolithic Software in a Fast-growing Experience Economy
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The Death of Monolithic Software in a Fast-growing Experience Economy

Unlike 20 or even 10 years ago, brands must move rapidly to satisfy the emerging needs of today’s multifaceted customer experiences.

Building Empathetic Customer Experiences with Moments That Matter
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Building Empathetic Customer Experiences with Moments That Matter

In an age of increasing automation and artificial intelligence, promoting warmth, understanding, and humanity through greater personalization, connection, and emotion has become a secret sauce for business success.

The Experience Economy is Booming
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The Experience Economy is Booming

The experience economy must consist of key moments that deliver what the customer really wants—value, and delivering those moments of authenticity requires the ability to assess the level of engagement customers need.

What Will Work Experiences Look Like Outside of the Office?
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What Will Work Experiences Look Like Outside of the Office?

Imagine one simple, integrated, configurable Unified Communications and Collaboration (UCC) solution that empowers employees to communicate how they want, when they want, wherever they happen to be.

Are You One of the 90% Who Will Use CPaaS to Drive Customer Experience?
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Are You One of the 90% Who Will Use CPaaS to Drive Customer Experience?

Even with the pandemic, companies leveraging CPaaS can deliver modular, composable experiences that meet evolving customer and operational needs.

How workstream collaboration tools can shape the new future of work
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How workstream collaboration tools can shape the new future of work

Hybrid workspaces require unique solutions to nurture collaboration among distributed teams.

How AI-powered communications and collaboration will change the world
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How AI-powered communications and collaboration will change the world

With AI-powered communications and collaboration, nearly every business will be able to accelerate innovation, improve customer experiences and empower employees to work productively, whether at home, in the office, or constantly...

Collaboration Tools Enable the Public Sector to Securely Enhance Critical Services
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Collaboration Tools Enable the Public Sector to Securely Enhance Critical Services

Collaboration and workstream solutions enable simple, cost-effective strategies for delivering, enhancing, scaling, and securing remote services.

Texas County Relies on Avaya to Increase COVID-19 Case Investigations by 25%
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Texas County Relies on Avaya to Increase COVID-19 Case Investigations by 25%

Avaya OneCloud CPaaS has enabled Harris County Public Health to apply automation and Artificial Intelligence (AI) to patient and contact identification and communications.

Avaya Helps Quality Resource Management Transform to Meet Pandemic Challenges
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Avaya Helps Quality Resource Management Transform to Meet Pandemic Challenges

UCaaS solution enhances internal communications by enabling messaging, HD video, file sharing, and more on any device.

Contact Centers: A Central Component of Digital Transformation
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Contact Centers: A Central Component of Digital Transformation

The modern contact center is becoming a customer experience center.

How to Create a Digital Workplace for the Work-from-Anywhere Era
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How to Create a Digital Workplace for the Work-from-Anywhere Era

Accelerated by the new normal surrounding remote work, businesses must find a comprehensive platform that enables collaboration from anywhere.

How Centralizing Communications Delivers the Power of Simplicity
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How Centralizing Communications Delivers the Power of Simplicity

A single provider makes life easier by eliminating the complexity of managing separate tools with different interfaces and admin strategies.

How to Reduce Fatigue From Communication Sprawl
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How to Reduce Fatigue From Communication Sprawl

A solution that integrates calls, chat, meetings, and collaboration on a single platform? Yes, it’s possible.

Contact center in the cloud: The value of choosing your own path and timing
BrandPost Avaya

Contact center in the cloud: The value of choosing your own path and timing

Along with the ability to offer better customer service, a cloud-based contact center offers several vital benefits.

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