Artificial intelligence and digital communication are disrupting the contact center space

Artificial intelligence and digital communication are disrupting the contact center space

How do you know what to focus your R&D resources on right now? The Innovator's Dilemma is happening right now in the contact center space. Artificial intelligence and digital communication is changing everything.

Can 'things' be social?

Can 'things' be social?

A dive into the future of Internet of Things and the implications and opportunities of Artificial Intelligence. What are the lines we as consumers fear being crossed? Can helpful become intrusive?

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