How AI-powered communications and collaboration will change the world
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How AI-powered communications and collaboration will change the world

With AI-powered communications and collaboration, nearly every business will be able to accelerate innovation, improve customer experiences and empower employees to work productively, whether at home, in the office, or constantly...

Collaboration Tools Enable the Public Sector to Securely Enhance Critical Services
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Collaboration Tools Enable the Public Sector to Securely Enhance Critical Services

Collaboration and workstream solutions enable simple, cost-effective strategies for delivering, enhancing, scaling, and securing remote services.

Texas County Relies on Avaya to Increase COVID-19 Case Investigations by 25%
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Texas County Relies on Avaya to Increase COVID-19 Case Investigations by 25%

Avaya OneCloud CPaaS has enabled Harris County Public Health to apply automation and Artificial Intelligence (AI) to patient and contact identification and communications.

Avaya Helps Quality Resource Management Transform to Meet Pandemic Challenges
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Avaya Helps Quality Resource Management Transform to Meet Pandemic Challenges

UCaaS solution enhances internal communications by enabling messaging, HD video, file sharing, and more on any device.

Contact Centers: A Central Component of Digital Transformation
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Contact Centers: A Central Component of Digital Transformation

The modern contact center is becoming a customer experience center.

How to Create a Digital Workplace for the Work-from-Anywhere Era
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How to Create a Digital Workplace for the Work-from-Anywhere Era

Accelerated by the new normal surrounding remote work, businesses must find a comprehensive platform that enables collaboration from anywhere.

How Centralizing Communications Delivers the Power of Simplicity
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How Centralizing Communications Delivers the Power of Simplicity

A single provider makes life easier by eliminating the complexity of managing separate tools with different interfaces and admin strategies.

How to Reduce Fatigue From Communication Sprawl
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How to Reduce Fatigue From Communication Sprawl

A solution that integrates calls, chat, meetings, and collaboration on a single platform? Yes, it’s possible.

Contact center in the cloud: The value of choosing your own path and timing
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Contact center in the cloud: The value of choosing your own path and timing

Along with the ability to offer better customer service, a cloud-based contact center offers several vital benefits.

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