Revitalizing ITSM with a new ITIL framework

Revitalizing ITSM with a new ITIL framework

With the excitement of a new version of ITIL (IT infrastructure library), there should be a resurgence of interest in ITSM (IT service management) as well.

Do you have what it takes to be a successful CIO?

Do you have what it takes to be a successful CIO?

When speaking to a number of currently successful CIOs, there are a few reoccurring attributes that exemplify the qualities needed to be a successful CIO in the future.

What does it take to be a successful CIO?

What does it take to be a successful CIO?

The CIO role requires an unusual ability to be both a big picture strategist and an execution oriented leader who can pay attention to details. It also helps to be surrounded by good people with a diverse skillset.

Where does innovation belong in the IT department?

Where does innovation belong in the IT department?

To be an innovator, IT needs to be engaged with the business, recommend solutions that help achieve business goals, and take the lead to ensure successful implementations and operations.

Two ITIL processes that will protect your existence

Two ITIL processes that will protect your existence

IT service management (ITSM) and IT infrastructure library (ITIL) have become the dominant approach and best practices for operational excellence in most IT organizations. Yet, I question why many organizations have implemented only...

A glimpse into the future of the IT organization

A glimpse into the future of the IT organization

Governance and IT Service Management (ITSM) will become increasingly important to the future of the traditional IT organization.

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